Freshsales
Free plancrmBest for: Small TeamsAI-powered CRM for sales teams by Freshworks
Highly rated crm software built for Small Teams who need focused workflows.
Top Pros
- Free plan available
- Affordable starting at $11/mo
- Highly rated (4.5/5 on review platforms)
Watch Out For
- Learning curve for advanced CRM features
- Some advanced features locked behind higher tiers
Pros
- +Free plan available
- +Affordable starting at $11/mo
- +Highly rated (4.5/5 on review platforms)
- +15 key features including Contact Management and Deal Management
- +Multiple pricing tiers (4 plans) to match different needs
Cons
- -Learning curve for advanced CRM features
- -Some advanced features locked behind higher tiers
Freshsales Pricing Plans
- ✓Unlimited users
- ✓Contact management
- ✓Built-in chat
- ✓Visual pipeline
- ✓AI contact scoring
- ✓Workflows
- ✓Multiple pipelines
- ✓AI deal insights
- ✓Custom modules
- ✓Forecasting
- ✓Audit logs
- ✓Custom objects
Key Features
Video Review
Freshsales - Demo & Review
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About Freshsales
Freshsales positions itself as a modern alternative to Salesforce for teams that want AI-powered insights without enterprise implementation complexity. The built-in AI - called Freddy - scores leads based on engagement, predicts deal closures, and surfaces the best time to contact prospects, giving sales reps actionable signals without requiring a RevOps team to build dashboards manually. Email integration is strong: two-way Gmail and Outlook sync, email open tracking, and templated sequences work out of the box. Freshsales is part of the Freshworks suite, which means if your organization also uses Freshdesk (customer support) or Freshservice (IT), data sharing between them creates a more connected customer view. For teams without that ecosystem, third-party integrations are functional but not as deep as HubSpot or Salesforce. Best for sales teams of 5–100 at SMBs who want AI-assisted selling without Salesforce complexity, especially those already using other Freshworks products.
Freshsales hits a sweet spot in the crm market: enough features with standout capabilities like Contact Management, Deal Management, AI Lead Scoring to handle serious workflows without the complexity overhead of enterprise platforms. Starting at $11/mo, it's priced for the teams that actually use it most - and a 4.5/5 rating confirms the value proposition holds up in practice. A reliable default choice for Small Teams who want capability without customization headaches.
- ComparEdge Editorial Team
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SThe world's #1 CRM platform for sales, service, marketing, and more
HAll-in-one CRM platform with marketing, sales, and service hubs
PSales-focused CRM designed to help small teams close more deals
ZFull-featured CRM for businesses of all sizes with extensive customization
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