SugarCRM Review: Features, Pricing & Integrations 2026
Mid-market sales teams use SugarCRM (now SugarAI) to track contacts and opportunities. Sell plans start at $59/user/mo with a 15-seat minimum, so it targets teams, not solo operators.
Expert Analysis of SugarCRM
SugarCRM works well when small teams need straightforward setup and basic customization without deep technical expertise. The friction starts when users try to sync calendars and track emails, which often requires manual entry, or when they experience slow, clunky performance. Before buying, compare vs ActiveCampaign, which combines CRM functionality with advanced marketing automation.
Oleh KemFounder & Lead AnalystPredict Win Rates Before Deals Close
Sales teams use SugarCRM's AI Predictions feature to calculate close probability on each opportunity, surfacing deals at risk before they slip. By analyzing historical win/loss.
Route Opportunities by Territory Rules
Mid-market sales ops use Workflow Automation to assign newly created opportunities to account executives based on geography, industry vertical, or account size without manual.
Sugar Sell Standard
$59/user/moBest for: Everything sellers need to get started
- ✓Accounts & contact management
- ✓Lead & opportunity management
- ✓Quote management
- ✓Activity management
- ✓Pipeline management
Showing 3 of 7 plans. See all plans & API pricing →
Prices last verified July 8, 2026
Monitored Plans & Rates
Currently TrackingComparEdge is tracking SugarCRM pricing. No price changes recorded since monitoring began.
The Final Verdict: Is SugarCRM Right for You?
A top-rated crm tool with 15 features - excellent for Mid-market sales teams.
Top Pros
- Mature mid-market CRM with deep customization
- 15 key features including Contact Management and Opportunity Management
- Multiple pricing tiers (4 plans) to match different needs
Watch Out For
- The only challenge was that we implemented it in our on-premise data center instead of using it in the cloud.
- One area where SugarCRM could improve is its UI.
Oleh KemFounder & Lead AnalystExpert verified·Updated July 8, 2026·Our methodologyFrequently Asked Questions About SugarCRM
Sources & verification
| Source | What was checked | Last checked |
|---|---|---|
| Official Website | Official vendor website | — |
| Official Pricing Page | Source of verified tiers | July 8, 2026 |
| G2 | G2 verified user reviews · 3.8/5 · 1,188 reviews | — |
| Capterra | Capterra verified user reviews · 3.8/5 | — |
| TrustRadius | TrustRadius verified reviews | — |
| PeerSpot | PeerSpot enterprise peer reviews | — |
Every fact on this SugarCRM pricing page is tied to a named source and a verification date. Freshness-sensitive figures trace to the sources above; verify against the vendor before relying on them.
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