What are the known limitations of SugarCRM?

User reviews highlight these limitations: the only challenge was that we implemented it in our on-premise data center instead of using it in the cloud.; one area where SugarCRM could improve is its UI.. These are worth evaluating against your requirements before committing.

How does SugarCRM compare to Less Annoying CRM?

Less Annoying CRM is rated higher (4.9 vs 3.8/5). SugarCRM starts with plans from $19/mo; Less Annoying CRM starts with plans from $15/mo. Less Annoying CRM is typically preferred when: switch to less annoying crm for better reporting or more flexible contact management. See the full feature comparison at comparedge.com/compare/less-annoying-crm-vs-sugarcrm.

What is SugarCRM best for?

AI Predictions and Sales Forecasting are solid for mid-market at $19, but the 3. SugarCRM is best for mid-market sales teams. A common use case: Predict Win Rates Before Deals Close.

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★★★★☆ 3.8 G2

SugarCRM Review: Features, Pricing & Integrations 2026

Mid-market sales teams use SugarCRM to track contacts and opportunities. Rated 3.8/5 on G2, plans start at an affordable $19/mo for cloud deployment.

CRMBest for: Mid-market sales teamsPrice verified 6 days agoWebiOSAndroid

Pricing Plans·Alternatives·Official Site ↗

SugarCRM crm dashboard screenshot — SaaS software interface

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Overview Expert Analysis Vendor Lock-In Score Use Cases Pricing Plans & Fees Is SugarCRM Worth It?Data Sync FAQ Reviews Alternatives Research Sources

Expert Take

SugarCRM works well when small teams need straightforward setup and basic customization without deep technical expertise. The friction starts when users try to sync calendars and track emails, which often requires manual entry, or when they experience slow, clunky performance. Before buying, compare vs ActiveCampaign, which combines CRM functionality with advanced marketing automation.

Oleh KemFounder & Lead Analyst

Predict Win Rates Before Deals Close

Sales teams use SugarCRM's AI Predictions feature to calculate close probability on each opportunity, surfacing deals at risk before they slip. By analyzing historical win/loss.

Route Opportunities by Territory Rules

Mid-market sales ops use Workflow Automation to assign newly created opportunities to account executives based on geography, industry vertical, or account size without manual.

Sugar Sell Essentials

$19/user/mo

billed annually$228/yr

Best for: Ideal for small businesses needing core sales automation

✓Account and contact management
✓Lead and opportunity tracking
✓Quote management
✓Pipeline management
✓Basic sales forecasting

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Sugar Sell Standard

$59/user/mo

billed annually$708/yr

Best for: Suited for growing teams requiring advanced sales tools and reporting

✓Everything in Essentials
✓Business process management
✓Daily cloud backups
✓10GB base storage + 0.25GB per user
✓Basic support (8x5 coverage, 4-hour P1 response)

View on vendor site

Sugar Sell Advanced

$85/user/mo

billed annually$1020/yr

Best for: Designed for larger organizations seeking comprehensive sales and forecasting capabilities

✓Everything in Standard
✓SugarPredict AI (lead scoring, opportunity predictions)
✓Case management
✓Sugar Connect for up to 25 users
✓Intelligent lead prioritization

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Showing 3 of 6 plans. See all plans & API pricing →

Prices last verified May 28, 2026

Full Pricing Analysis & Expert Breakdown →

SugarCRM Price History

Currently Tracking

ComparEdge is tracking SugarCRM pricing. No price changes recorded. Plan structure changes detected: 6 plans added, 4 plans removed.

Plan Structure Changes

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Plan removed:Essentials

May 28, 2026

Plan added:Sugar Sell Standard

May 28, 2026

Plan added:Sugar Sell Advanced

May 28, 2026

Plan added:Sugar Sell Essentials

May 28, 2026

Plan added:Sugar Market

May 28, 2026

The Final Verdict: Is SugarCRM Right for You?

Quick Verdict

A top-rated crm tool with 15 features - excellent for Mid-market sales teams.

3.8G2 Rating

Best for: Mid-market sales teams From Custom

Top Pros

Competitive pricing from $19/mo
15 key features including Contact Management and Opportunity Management
Multiple pricing tiers (4 plans) to match different needs

Watch Out For

The only challenge was that we implemented it in our on-premise data center instead of using it in the cloud.
One area where SugarCRM could improve is its UI.

Expert analysis by Oleh Kem

Oleh KemFounder & Lead AnalystExpert verified·Updated May 28, 2026·Our methodology

Price & Data Intelligence SyncLast verified: May 28, 2026 · CE-CRM-2026W21-034F0A · ✓ Pricing updated May 28, 2026

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