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SugarCRM Pricing: Plans & Features 2026

SugarCRM (now SugarAI) has no free tier. Sell plans start at $59/user/month billed annually with a 15-user minimum, and Serve, Enterprise, and Market are priced as separate products above that.

CRMmodularPrice verified 2 days agoFrom $59/mo

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SugarCRM plans and pricing

High· Verified July 2, 2026

free trial

Sugar Sell Standard

$59/user/mo

Best for: Everything sellers need to get started

✓Accounts & contact management
✓Lead & opportunity management
✓Quote management
✓Activity management
✓Pipeline management

View on vendor site

Sugar Serve

$80/user/mo

Best for: Create better customer experiences in moments that matter

✓Case management
✓Omnichannel engagement
✓Service agent workplace
✓SLA management
✓Sentiment analysis

View on vendor site

Sugar Sell Advanced

$85/user/mo

Best for: Smarter workflows, deeper visibility

✓Everything in Standard, plus:
✓Mail & calendar integration
✓Case management
✓Bug tracking
✓Standard support

View on vendor site

Sugar Enterprise

$85/user/mo

Best for: Enterprise sales force and service automation with maximum control

✓Accounts & contact management
✓Lead & opportunity management
✓Business Process Management
✓Activity management
✓Reporting & analytics

View on vendor site

Sugar Enterprise+

$120/user/mo

Best for: Comprehensive sales and service automation with added productivity features

✓Everything in Enterprise, plus:
✓Guided selling
✓Geo mapping
✓Mail & Calendar Integration
✓Enhanced support

View on vendor site

Sugar Sell Premier

$135/user/mo

Best for: The ultimate guided selling experience

✓Everything in Advanced, plus:
✓Geo mapping
✓Discover
✓2x file managed storage
✓2x data managed storage

View on vendor site

SugarCRM pricing: the quick answer

Quick answerLast verified: July 2, 2026High

SugarCRM Sell costs $59 to $135 per user each month as of July 4, 2026, billed annually with a 15-user minimum on every Sell tier. Sell Standard is $59 per user, Advanced $85, and Premier $135, while Serve is $80 and Enterprise editions run $85 to $120. The 15-seat floor is what matters: even a small team pays for 15 users, so the real entry bill is fifteen seats at $59 each, not one. The separate Sugar Market tool is not per-seat, starting at $1,000 a month for 10,000 contacts. This is a mid-market commitment.

Sugar Sell Standard$59/user/mo
Sugar Serve$80/user/mo
Sugar Sell Advanced$85/user/mo
Sugar Enterprise$85/user/mo
Sugar Enterprise+$120/user/mo
Sugar Sell Premier$135/user/mo
Sugar Market$1000/mo

Use the interactive SugarCRM pricing calculator to estimate your exact monthly cost at your team size, with annual-billing savings and the hidden costs counted in.

Free tier

Billing model

modular

Cheapest paid

$59/user/mo

Annual discount

Not offered

At $59/mo to start, SugarCRM sits 146% above the $24/mo median across 17 crm tools we track.

SugarCRM cost calculator

What SugarCRM really costs

What sits on top of the plan fee

SugarCRM publishes per-user prices, but the seat minimum and annual-only terms mean the entry cost is far higher than the sticker, and the marketing product is priced on a different axis entirely.

15-user minimum on every Sell tier

All Sell plans require at least 15 users billed annually, so the per-user price is a floor multiplied by 15 whether you have that many people or not. Sell Standard at $59 per user works out to roughly $885 a month, or about $10,620 a year, before you add a sixteenth seat. That minimum is what puts SugarCRM out of reach for small teams regardless of the modest headline rate.

$59/user/mo x 15-seat minimum (about $885/mo)

Sugar Market priced by contact volume

The Market product is not per-seat. It starts at $1,000 a month for 10,000 contacts with unlimited users, and each additional contact band adds from $150 a month. A company that grows its marketing list to 50,000 contacts is looking at several hundred dollars a month on top of the $1,000 base, so Market scales with database size rather than headcount.

$1,000/mo base; from $150/mo per contact band

Annual-only, starred add-on features

There is no monthly billing shown; every plan is annual. Several card features are marked with an asterisk as paid add-ons, such as mail and calendar integration on Standard and Sugar Intelligence, sales-i and Smart Guides on Advanced. A team that assumes those are included can find the working configuration costs more than the tier price it budgeted for.

annual-only; starred features are paid add-ons

Pricing Expert Take

Independent analysis · SugarCRM

Verified Pricing Data

Value Analysis

$59/mo146% above median

Category median: $24/moBased on 17 products in this category

SugarCRM now publishes per-user pricing after its SugarAI rebrand, but the $59/user/mo Sell entry and 15-seat minimum still signal a premium, team-first cost structure compared to the category median of $59/mo. The Sell Essentials and Sell Standard plans cover basic pipeline and backup needs, but you must upgrade to Sell Advanced or Sell Premier to access critical modern features like SugarPredict AI, intelligent lead prioritization, and advanced forecasting. Given this lack of transparency and the high probability of a steep price tag, SugarCRM is difficult to justify for smaller teams when compared to transparently priced competitors.

Hidden Costs

Storage overage risks: Sell Standard limits base storage to 10GB plus 0.25GB per user, while Sell Premier caps it at 30GB plus 0.5GB per user, forcing growing teams into costly storage upgrades.
Integration limits: Sugar Connect, essential for email integration, is capped at 25 users on the Sell Advanced plan, requiring additional licensing fees for larger teams.
Support tiering: Standard plans only include basic 8x5 support with a slow 4-hour response time for critical P1 issues, pushing businesses to pay extra for premium support.

Red Flags

The most glaring issue is SugarCRM's complete lack of transparent pricing on their website, which frustrates prospective buyers and complicates budgeting. Users report that this lack of upfront pricing makes the software difficult to evaluate against competitors.

"complain that they wish our pricing on was on the website."
Reddit

Based on analysis of recent Reddit and G2 discussions.

Green Wins

SugarCRM offers competitive pricing from $59/user/mo.

Competitive pricing from $59/user/mo
15 key features including Contact Management and Opportunity Management
Multiple pricing tiers (4 plans) to match different needs

"Easy to configure. Very functional. Love the ability to create fields and generate reports"
G2

"Some reviewers feel the user interface is clunky, unattractive, and not user-friendly"
Capterra

"Pros · It was easy to set up and didn't take a lot of"
TrustRadius

User Voices

"The reason Salesforce, HubSpot, Pipedrive, SugarCRM, etc. sit at the top isn't luck"
Reddit

"we use a highly modified version of SugarCRM internally, but that's"
Reddit

"SuiteCRM is an alternative to SugarCRM, but you'll need people to develop"
Reddit

Verdict

SugarCRM is best suited for mid-sized enterprises that require a highly customizable platform and have the budget to negotiate custom contracts for Sell Advanced or Premier. Smaller teams looking for transparent, out-of-the-box pipeline management should avoid the sales-negotiation trap and choose Pipedrive at $59/mo instead.

ComparEdge EditorialUpdated: July 2, 2026