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Updated yesterday · Independent Analysis
Folk vs Zendesk Sell
Capability Overview
Folkvs Zendesk Sell
4.7G2+0.5 vs Zendesk Sell
Only in Folk
- ✦ Pipeline View
- ✦ Email Sequences
- ✦ Chrome Extension
✓ Free planFrom $30/mo(pricier)3K+ companies users · est. 2020
Zendesk Sellvs Folk
4.2G2-0.5 vs Folk
Only in Zendesk Sell
- ✦ Pipeline Management
- ✦ Email Integration
- ✦ Calling
From $19/mo(cheaper)Part of Zendesk (100K+ customers) users · est. 2007
Quick VerdictIndependent Analysis
Folk and Zendesk Sell are both CRM tools. Folk starts at $30/mo, Zendesk Sell at $19/mo. Compare features, pricing, and ratings below to find the best fit for your team.
When to Choose Folk vs Zendesk Sell
The question that matters: “In what situation will I regret choosing A over B after 3 months?”
Scenario: Launch Cold Sequences by Vertical
Folk
Launch Cold Sequences by Vertical or Role
Email Sequences personalize outreach by Tags & Lists - industry, function, or tier - with open rates and replies tracked per sequence, so messaging iterates fast without marketing ops.
Zendesk Sell
Revive Stalled Deals With Sequences
Sequences trigger multi-touch campaigns when deals stall at pipeline stages, cutting deal resurrection time from 6 weeks to 10 days without adding headcount.
Scenario: Single Contact Record Across All
Folk
Single Contact Record Across All Threads
Contact Management keeps all emails, calls, and notes under one record, with Custom Fields for budget and next steps so AE handoffs from SDR never lose deal context.
Zendesk Sell
Dial Leads Directly From Contact Records
Built-in Calling logs every conversation directly to contact records, cutting the gap between dialing and CRM updates from minutes to seconds per rep.
Folk Unique Strength
Enrich Prospect Data in One Gmail Click
Chrome Extension adds job title, company, and social profile data to any Gmail contact in one click, cutting per-prospect research from 8 minutes to under 2 without switching tabs.
→ Choose Folk if this scenario applies to you. Zendesk Sell doesn't offer a comparable solution.
Folk Unique Strength
Account-Based Outreach Without a Marketer
Tags & Lists split contacts by revenue tier or partnership stage, then targeted Email Sequences reach each segment - no dedicated marketer needed to manage the lists or cadences.
→ Choose Folk if this scenario applies to you. Zendesk Sell doesn't offer a comparable solution.
Zendesk Sell Unique Strength
Rank Leads by Conversion Likelihood
Lead Scoring rules rank incoming prospects by conversion likelihood; Smart Lists then surface the strongest contacts for direct outreach, filtering noise from the daily pipeline.
→ Choose Zendesk Sell if this scenario applies to you. Folk doesn't offer a comparable solution.
Zendesk Sell Unique Strength
Catch Forecast Misses Weeks Early
Pipeline Management surfaces deal-stage bottlenecks by rep and region, letting managers reallocate coaching before month-end reviews reveal missed targets.
→ Choose Zendesk Sell if this scenario applies to you. Folk doesn't offer a comparable solution.
Pricing Comparison & PlansHigh· Verified Jun 28, 2026
Zendesk Sell starts at $19/movs $30/mo
Folk Plans
Free tier available
MOST POPULAR
Standard
$30/user/momonthlyor$288/yrsave 20%
Best for: CRM basics
- ✓Unlimited contacts
- ✓Pipeline management
- ✓Email campaigns
- ✓AI Assistants
- ✓LinkedIn extension
View on vendor site
Premium
$60/user/momonthlyor$576/yrsave 20%
Best for: Advanced teams
- ✓All Standard features
- ✓Custom objects & Deals
- ✓Email sequences
- ✓Advanced roles & permissions
- ✓Dashboards
View on vendor site
Custom
$100/user/momonthlyor$960/yrsave 20%
Best for: Best suited for large enterprises with complex needs and specific requirements
- ✓All Standard & Premium features
- ✓Custom billing
- ✓Dedicated support on custom integrations
- ✓Dedicated point of contact
View on vendor site
Zendesk Sell Plans
Paid plans only
Sell Team
$19/user/moBest for: Up to 3 paid users; email integration, single pipeline
- ✓Contact and deal management
- ✓Lead tracking and organization
- ✓Email integration
- ✓Basic reporting
- ✓Basic ticketing system
View on vendor site
Sell Growth
$55/user/moBest for: Growing teams
- ✓Complete sales process management
- ✓Advanced forecasting
- ✓Advanced analytics
- ✓Business rules
- ✓Performance dashboards
View on vendor site
MOST POPULARSell Professional
$115/user/moBest for: Faster growth, advanced customization & automation
- ✓Advanced reporting and analytics
- ✓Custom roles and permissions
- ✓Enhanced security features
- ✓Tools for scaling sales teams
- ✓Full pipeline visibility
View on vendor site
Sell Enterprise
$169/user/moBest for: Enterprise-level, highest usage capacity
- ✓Enterprise-level sales features
- ✓Advanced customization options
- ✓AI-powered tools
- ✓Enhanced security measures
- ✓Multi-department sales team support
View on vendor site
Capability Breakdown
6 differences found across 18 standardized features
Feature
Folk
Zendesk Sell
Custom Fields
✓
✗
Workflow Builder
✗
✓
Call Tracking
✗
✓
Social Media Integration
✓
✗
Forecasting
✗
✓
AI Features
✓
✗
Total (raw)
15
15
Folk Features
- •Contact Management
- •Pipeline View
- •Email Sequences
- •Chrome Extension
- •Enrichment
- •Tags & Lists
- •Custom Fields
- •Shared Contacts
- •Mail Merge
- •Reporting
- •Integrations
- •Import/Export
- •Team Collaboration
- •Activity Timeline
- •Templates
Zendesk Sell Features
- •Pipeline Management
- •Contact Management
- •Email Integration
- •Calling
- •Sequences
- •Reporting
- •Lead Scoring
- •Smart Lists
- •Task Automation
- •Mobile App
- •API
- •Zendesk Integration
- •Custom Fields
- •Goals Tracking
- •Activity Feed
Strengths & Limitations
Evaluative strengths and weaknesses: not feature lists
Pros
- +Free plan available
- +Competitive pricing from $20/mo
- +Multiple pricing tiers (4 plans) to match different needs
Pros
- +Competitive pricing from $19/mo
- +Multiple pricing tiers (3 plans) to match different needs
- +API access for custom integrations
Cons
- −The ability to communicate on the Zendesk ticket through the actual user software, so TOPs, would have been helpful.
- −I'm going to piggyback on what I said regarding Freshdesk concerning what could be better in Zendesk: incorporate more AI.
- −There could be improvements in integration, which can be achieved with APIs or tools like Zapier.
- −I don't have any suggestions on how Zendesk can be improved.
- −Sometimes, the calls do not record, and your conversation is cut midway.
At a Glance
User Rating
4.7/5vs4.2/5
Folk
▲
Zendesk Sell
Starting Price
$30/movs$19/mo
Folk
▲
Zendesk Sell
Feature Count
15 featuresvs15 features
Folk
Zendesk Sell
User Base
3Kvs100K
Folk
Zendesk Sell
▲
Folk · Price & Data SyncLast verified: June 28, 2026 · CE-CRM-2026W23-E2481F · ✓ Pricing updated May 30, 2026
Zendesk Sell · Price & Data SyncLast verified: June 28, 2026 · CE-CRM-2026W23-6AF65B · ✓ Pricing updated May 26, 2026
Recent Price History
Folk
Folk removed the "Free" plan
Plan removed · May 30, 2026
Folk
Folk raised "Premium" from $48/mo to $60/mo (+25%)
Price change · May 30, 2026
Folk
Folk raised "Standard" from $24/mo to $30/mo (+25%)
Price change · May 30, 2026
Folk
Folk updated "Custom" from Custom to $100/mo
Price change · May 30, 2026
Zendesk Sell
Zendesk Sell removed the "Growth" plan
Plan removed · May 26, 2026
Zendesk Sell
Zendesk Sell added a new "Sell Professional" plan at $115/user/mo
Plan added · May 26, 2026
Zendesk Sell
Zendesk Sell removed the "Professional" plan
Plan removed · May 26, 2026
Zendesk Sell
Zendesk Sell added a new "Sell Enterprise" plan at $169/user/mo
Plan added · May 26, 2026
Zendesk Sell
Zendesk Sell added a new "Sell Professional" plan at $115/user/mo
Plan added · May 26, 2026
Folk
Folk added a new "Free" plan at $0/mo
Plan added · May 21, 2026
Frequently Asked Questions
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- 2.Official Website·Official vendor website
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