Freshsales vs Zendesk Sell
- ✦ Deal Management
- ✦ AI Lead Scoring
- ✦ Visual Pipeline
- ✦ Pipeline Management
- ✦ Email Integration
- ✦ Calling
Freshsales and Zendesk Sell are both CRM tools. Freshsales starts at $11/mo, Zendesk Sell at $19/mo. Compare features, pricing, and ratings below to find the best fit for your team.
When to Choose Freshsales vs Zendesk Sell
The question that matters: “In what situation will I regret choosing A over B after 3 months?”
Built-in Phone lets reps call directly from any contact record, with deal stage and email history on screen and every call logged into the deal record automatically.
Built-in Calling logs every conversation directly to contact records, cutting the gap between dialing and CRM updates from minutes to seconds per rep.
Visual Pipeline flags deals stalled 15+ days in a single stage; Workflows then auto-assign follow-ups or escalate to leadership before forecast dates arrive.
Sequences trigger multi-touch campaigns when deals stall at pipeline stages, cutting deal resurrection time from 6 weeks to 10 days without adding headcount.
Freshsales' AI Lead Scoring ranks incoming leads by purchase intent automatically, so high-probability prospects surface first without manual triage or spreadsheet sorting.
Lead Scoring rules rank incoming prospects by conversion likelihood; Smart Lists then surface the strongest contacts for direct outreach, filtering noise from the daily pipeline.
Pipeline Management surfaces deal-stage bottlenecks by rep and region, letting managers reallocate coaching before month-end reviews reveal missed targets.
Pricing Comparison & PlansHigh· Verified May 30, 2026
Freshsales Plans
Free tier available
Free
FreeBest for: Ideal for individuals or small teams needing basic CRM features to get started without any cost.
- ✓Contact and account management
- ✓Deal management
- ✓Built-in chat, email, and phone
- ✓Email templates
- ✓Mobile app
Growth
$11/user/moBest for: growing businesses requiring essential sales automation, lead management, and reporting features at an affordable per-user rate.
- ✓Contact lifecycle stages
- ✓Custom fields
- ✓Basic workflows
- ✓Contextual collaboration with Slack
- ✓Curated reports
Pro
$47/user/moBest for: Suited for established teams needing advanced CRM capabilities like sales forecasting, territory management, and enhanced customization options.
- ✓AI assistance from Freddy AI
- ✓Sales sequences
- ✓Multiple sales pipelines
- ✓Advanced workflows
- ✓Call analytics
Enterprise
$71/user/moBest for: Designed for large organizations demanding enterprise-grade security, audit logs, dedicated account management, and extensive customization.
- ✓Field-level permissions
- ✓Custom modules
- ✓Forecasting insights by Freddy AI
- ✓Workflows for custom modules
- ✓Sandbox environment
Zendesk Sell Plans
Paid plans only
Sell Team
$19/user/moBest for: This entry-level plan is ideal for small sales teams needing core CRM functionalities
- ✓Contact and deal management
- ✓Lead tracking and organization
- ✓Email integration
- ✓Basic reporting
- ✓Basic ticketing system
Sell Growth
$55/user/moBest for: The Growth plan suits expanding teams requiring more automation and reporting capabilities
- ✓Complete sales process management
- ✓Advanced forecasting
- ✓Advanced analytics
- ✓Business rules
- ✓Performance dashboards
Sell Professional
$115/user/moBest for: Designed for larger, more established sales organizations, this plan offers advanced customization and robust analytics
- ✓Advanced reporting and analytics
- ✓Custom roles and permissions
- ✓Enhanced security features
- ✓Tools for scaling sales teams
- ✓Full pipeline visibility
Sell Enterprise
$169/user/moBest for: The Enterprise plan is for large organizations needing comprehensive sales management and security
- ✓Enterprise-level sales features
- ✓Advanced customization options
- ✓AI-powered tools
- ✓Enhanced security measures
- ✓Multi-department sales team support
Capability Breakdown
5 differences found across 18 standardized features
- •Contact Management
- •Deal Management
- •AI Lead Scoring
- •Visual Pipeline
- •Built-in Phone
- •Email Tracking
- •Workflows
- •Reporting
- •Chat & Messaging
- •Custom Fields
- •Territory Management
- •Mobile App
- •API
- •Integrations
- •Sales Sequences
- •Pipeline Management
- •Contact Management
- •Email Integration
- •Calling
- •Sequences
- •Reporting
- •Lead Scoring
- •Smart Lists
- •Task Automation
- •Mobile App
- •API
- •Zendesk Integration
- •Custom Fields
- •Goals Tracking
- •Activity Feed
Strengths & Limitations
Evaluative strengths and weaknesses: not feature lists
- +Built-in phone and SMS eliminate the need for separate communication tools.
- +Freddy AI provides predictive lead scoring and deal insights.
- +Visual sales pipelines are highly customizable with drag-and-drop.
- +Unified customer record combines marketing, sales, and support data.
- −Advanced automation and AI features are locked behind expensive Pro/Enterprise plans.
- −Reporting and dashboard customization can be limited compared to competitors.
- −The mobile app lacks the full functionality of the desktop version.
- −Integration marketplace is less extensive than Salesforce or HubSpot.
- −Steep learning curve for setting up complex workflows and automations.
- +Competitive pricing from $19/mo
- +Multiple pricing tiers (3 plans) to match different needs
- +API access for custom integrations
- −The ability to communicate on the Zendesk ticket through the actual user software, so TOPs, would have been helpful.
- −I'm going to piggyback on what I said regarding Freshdesk concerning what could be better in Zendesk: incorporate more AI.
- −There could be improvements in integration, which can be achieved with APIs or tools like Zapier.
- −I don't have any suggestions on how Zendesk can be improved.
- −Sometimes, the calls do not record, and your conversation is cut midway.
At a Glance
Recent Price History
Freshsales lowered "Growth" from $15/mo to $11/mo (-27%)
Price change · May 30, 2026
Freshsales raised "Enterprise" from $69/mo to $71/mo (+3%)
Price change · May 30, 2026
Freshsales raised "Pro" from $39/mo to $47/mo (+21%)
Price change · May 30, 2026
Zendesk Sell removed the "Growth" plan
Plan removed · May 26, 2026
Zendesk Sell added a new "Sell Professional" plan at $115/user/mo
Plan added · May 26, 2026
Zendesk Sell removed the "Professional" plan
Plan removed · May 26, 2026
Zendesk Sell added a new "Sell Enterprise" plan at $169/user/mo
Plan added · May 26, 2026
Zendesk Sell added a new "Sell Professional" plan at $115/user/mo
Plan added · May 26, 2026
Freshsales lowered "Enterprise" from $71 to $69/mo (3%)
Price change · May 21, 2026
Freshsales lowered "Pro" from $47 to $39/mo (17%)
Price change · May 21, 2026
Frequently Asked Questions
Related Comparisons
Sources & Data Trail · Freshsales
- 1.Official Pricing Page·Source of verified tiers(Checked: 2026-05-30)
- 2.Official Website·Official vendor website
- 3.G2·G2 verified reviews · 4.5/5 · 1,229 reviews
- 4.Capterra·Capterra verified reviews · 4.5/5
- 5.TrustRadius·TrustRadius verified reviews
- 6.PeerSpot·PeerSpot enterprise peer reviews
Sources & Data Trail · Zendesk Sell
- 1.Official Pricing Page·Source of verified tiers(Checked: 2026-05-26)
- 2.Official Website·Official vendor website
- 3.G2·G2 verified reviews · 4.2/5 · 6,841 reviews
- 4.Capterra·Capterra verified reviews · 4.3/5
- 5.TrustRadius·TrustRadius verified reviews
- 6.PeerSpot·PeerSpot enterprise peer reviews