Crisp Review: Features, Pricing & Integrations 2026
Rated 4.5/5 by 194 users on G2. Crisp scales from free to $295/mo, offering live chat with built-in co-browsing and CRM tools.
Expert Analysis of Crisp
Crisp's soft spot is its free plan, which keeps chat running but not your archive: unlimited data retention only arrives with Mini. It prices flat per workspace, not per seat, so it stays cheap as a team grows, though extra agents cost a monthly fee each and AI runs on a euro credit quota.
Oleh KemFounder & Lead AnalystShared Inbox Across Live Chat, Email, and Messenger
Crisp's shared inbox routes conversations from the website widget, email, WhatsApp, and Facebook Messenger into one interface, letting small teams handle multiple channels without separate tools.
Chatbot Flows That Hand Off to Humans on Trigger
Crisp's chatbot builder defines conversation trees that automatically transfer to a live agent when specific keywords or frustration signals appear, with full context preserved.
MagicReply AI Draft From Conversation Context
Crisp's MagicReply generates a suggested reply based on the conversation history and knowledge base, letting agents post accurate responses in under 30 seconds.
Free
FreeBest for: Solopreneurs and entrepreneurs
- ✓Website chat widget
- ✓Shared inbox
- ✓Mobile apps (iOS/Android)
- ✓4 e-commerce integrations (Shopify, Adobe Commerce, WooCommerce, Prestashop)
Mini
$45/moBest for: Early-stage companies improving customer service
- ✓All Free features
- ✓Email integration
- ✓Slack integration
- ✓Shortcuts
- ✓Co-browsing
Essentials
$95/moBest for: Small companies requiring full-featured support platform (flagship features)
- ✓All Mini features
- ✓Full CRM with customer data management
- ✓Omnichannel inbox (WhatsApp, Instagram, Telegram, SMS, Line, Viber)
- ✓Workflow automation builder
- ✓Knowledge base & help center
Showing 3 of 5 plans. See all plans & API pricing →
Prices last verified July 8, 2026
Monitored Plans & Rates
Currently TrackingComparEdge is tracking Crisp pricing. No price changes recorded since monitoring began.
The Final Verdict: Is Crisp Right for You?
Highly rated customer support software built for Startups and SMBs needing an all-in-one tool who need focused workflows.
Top Pros
- MagicBrowse co-browsing for hands-on support
- Built-in CRM and marketing automation tools
- Free plan includes a chatbot and shared inbox
Watch Out For
- Reporting and analytics lack the depth of enterprise tools
- Limited native integrations compared to Zendesk or Intercom
Oleh KemFounder & Lead AnalystExpert verified·Updated July 8, 2026·Our methodologyFrequently Asked Questions About Crisp
Explore More Customer Support Tools for 2026
Sources & verification
| Source | What was checked | Last checked |
|---|---|---|
| Official Website | Official vendor website | — |
| Official Pricing Page | Source of verified tiers | July 8, 2026 |
| G2 | G2 verified user reviews · 4.5/5 · 194 reviews | — |
| Capterra | Capterra verified user reviews · 4.5/5 | — |
| TrustRadius | TrustRadius verified reviews | — |
Every fact on this Crisp pricing page is tied to a named source and a verification date. Freshness-sensitive figures trace to the sources above; verify against the vendor before relying on them.
Explore Crisp
Every page on Crisp in one place, you are on overview.