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Home›Customer Support›Crisp

Crisp - customer support software

★★★★★ 4.6 CE score

Crisp Review: Features, Pricing & Integrations 2026

Rated 4.5/5 by 194 users on G2. Crisp scales from free to $295/mo, offering live chat with built-in co-browsing and CRM tools.

Customer Support Free plan ✓From $45/moPrice verified 4 days agoWebiOSAndroid

Pricing Plans·Alternatives·Official Site ↗

Crisp customer support dashboard screenshot — SaaS software interface

Visit Crisp →

Overview Expert Analysis Vendor Lock-In Score Use Cases Pricing Plans & Fees Is Crisp Worth It?Data Sync FAQ Reviews Alternatives Research Sources

Expert Analysis of Crisp

"

Expert Take

Crisp works well when teams need responsive live chat with built-in AI chatbot capabilities. The friction starts when relying on the free plan, which completely cuts off access to message history after 30 days, or when navigating the mobile app's default inbox filters that can hide active chat alerts. Before buying, compare vs Intercom, which offers a more polished, premium user interface but at a much higher price point.

·

Oleh Kem

Oleh KemFounder & Lead Analyst

Crisp Vendor Lock-In Score

Vendor Lock-In Score

High confidence · May 30, 2026

Freedom Score

60/100

Moderate Lock-InBetter than 100% in category

5 Risk Dimensions

Data Portability10/30

Contract & PricingOK

Technical Standards20/20

Market Alternatives10/15

Migration ComplexityOK

No SSO/SAML and minimal integration surface detected. Identity and connections must be rebuilt from scratch on exit.

Bulk data export available?

How we calculate this score

Vendor Lock-In Checker

Measure your vendor freedom score

Score data portability, contract risk, market alternatives, and migration complexity across 5 academic dimensions.

Compare with Zendesk →

5 risk dimensions · Compare 2 products · Migration roadmap · Export PDF

Shared Inbox Across Live Chat, Email, and Messenger

Crisp's shared inbox routes conversations from the website widget, email, WhatsApp, and Facebook Messenger into one interface, letting small teams handle multiple channels without separate tools.

Chatbot Flows That Hand Off to Humans on Trigger

Crisp's chatbot builder defines conversation trees that automatically transfer to a live agent when specific keywords or frustration signals appear, with full context preserved.

MagicReply AI Draft From Conversation Context

Crisp's MagicReply generates a suggested reply based on the conversation history and knowledge base, letting agents post accurate responses in under 30 seconds.

Prices and features change frequently. Always verify with the vendor before purchase.Report inaccuracy Vendor correction

Free

Best for: Solopreneurs and entrepreneurs

✓Website chat widget
✓Shared inbox
✓Mobile apps (iOS/Android)
✓4 e-commerce integrations (Shopify, Adobe Commerce, WooCommerce, Prestashop)

View on vendor site

Mini

Best for: Early-stage companies improving customer service

✓All Free features
✓Email integration
✓Slack integration
✓Shortcuts
✓Co-browsing

View on vendor site

Essentials

Best for: Small companies requiring full-featured support platform (flagship features)

✓All Mini features
✓Full CRM with customer data management
✓Omnichannel inbox (WhatsApp, Instagram, Telegram, SMS, Line, Viber)
✓Workflow automation builder
✓Knowledge base & help center

View on vendor site

Showing 3 of 5 plans. See all plans & API pricing →

Prices last verified June 28, 2026

Full Pricing Analysis & Expert Breakdown →

Crisp Price History

Currently Tracking

ComparEdge is tracking Crisp pricing. No price changes recorded. Plan structure changes detected: 6 plans added, 4 plans removed.

Plan Structure Changes

View all 10 →

+

Plan added:Mini

May 30, 2026

+

Plan added:Enterprise

May 30, 2026

−

Plan removed:Basic

May 30, 2026

+

Plan added:Plus

May 30, 2026

−

Plan removed:Unlimited

May 30, 2026

The Final Verdict: Is Crisp Right for You?

Quick Verdict

Highly rated customer support software built for Startups and SMBs needing an all-in-one tool who need focused workflows.

4.6Editorial rating

Best for: Startups and SMBs needing an all-in-one tool From $45/mo

Top Pros

MagicBrowse co-browsing for hands-on support
Built-in CRM and marketing automation tools
Free plan includes a chatbot and shared inbox

Watch Out For

Reporting and analytics lack the depth of enterprise tools
Limited native integrations compared to Zendesk or Intercom

Expert analysis by Oleh Kem

Oleh Kem

Oleh KemFounder & Lead AnalystExpert verified·Updated July 1, 2026·Our methodology

Price & Data Intelligence SyncLast verified: June 28, 2026 · CE-CUSTOM-2026W22-07F32C · ✓ Pricing updated May 30, 2026

Up to date

Frequently Asked Questions About Crisp

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How Does Crisp Compare to Top Alternatives?

Independent head-to-head evaluation: pricing, capabilities, and use case alignment

★★★★★4.5G2

★★★★★4.6G2

Crisp vs Gorgias →

Crisp

★★★★★4.5G2

VS

Freshdesk

★★★★4.4G2

Crisp vs Freshdesk →

Crisp

★★★★★4.5G2

VS

Help Scout

★★★★4.4G2

Crisp vs Help Scout →

Crisp

★★★★★4.5G2

VS

LiveChat

★★★★4.4G2

Crisp vs LiveChat →

Crisp

★★★★★4.5G2

VS

Zendesk

★★★★4.3G2

Crisp vs Zendesk →

See all Customer Support alternatives to Crisp →

Explore More Customer Support Tools for 2026

★★★★★ 4.6G2

★★★★ 4.4G2

★★★★ 4.4G2

★★★★ 4.4G2

★★★★ 4.3G2

See all Customer Support tools →

Related Research

Explore the Crisp ecosystem, pricing, comparisons, and category rankings.

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Research Reports

SaaS Free Plan Report 2026

Which categories lead in free tier adoption and what limits apply.

SaaS Pricing Report 2026

Median costs, free plan trends, and pricing model benchmarks across 492 tools.

Sources & Data Trail · Crisp

1.Official Website·Official vendor website
2.Official Pricing Page·Source of verified tiers(Checked: 2026-06-28)
3.G2·G2 verified user reviews · 4.5/5 · 194 reviews
4.Capterra·Capterra verified user reviews · 4.5/5
5.TrustRadius·TrustRadius verified reviews

Data intelligence by ComparEdge.Pricing history Report inaccuracy Vendor correction

On This Page

At a Glance

Plans: 5 tiers
Free Tier: Yes ✓
Starting at: $$45/mo/mo
Editorial rating: ★★★★★4.6/5

View Pricing Plans Find Alternatives