Gorgias Review: Features, Pricing & Integrations 2026
Rated 4.6/5, Gorgias lets Shopify stores manage refunds and track sales revenue directly in the helpdesk, but ticket-based pricing gets expensive.
Expert Analysis of Gorgias
Gorgias inverts the model: it charges by billable tickets a month with unlimited seats, cheap for a quiet Shopify store and steep once volume rises. Its AI agent bills separately, per resolved conversation, so automation is a line the ticket plan never shows.
Oleh KemFounder & Lead AnalystStarter
$10/moBest for: Fine for very small DTC brands just starting out, with 50 tickets a month and up to three seats
- ✓50 tickets per month
- ✓Up to 3 user seats
- ✓Shopify & BigCommerce integrations
- ✓Email & Chat channels
- ✓Access to Gorgias Academy
Basic
$60/moBest for: Works for brands doing $1M-$5M GMV with typical support volumes: 300 tickets and unlimited seats
- ✓300 tickets per month
- ✓Unlimited user seats
- ✓150+ integrations (including Shopify, BigCommerce)
- ✓Social media channels (Facebook, Instagram)
- ✓Live Chat & Email support
Showing 3 of 5 plans. See all plans & API pricing →
Prices last verified July 16, 2026
Monitored Plans & Rates
Currently TrackingComparEdge is tracking Gorgias pricing. No price changes recorded since monitoring began.
The Final Verdict: Is Gorgias Right for You?
Exceptionally rated customer support software built for Shopify & BigCommerce DTC brands who need focused workflows.
Top Pros
- Deep Shopify integration: edit orders & issue refunds in the helpdesk
- Attribute support interactions directly to sales revenue
- Automate responses using 100+ e-commerce data points (e.g., order status)
Watch Out For
- Ticket-based pricing becomes very expensive for high-volume stores
- Lacks advanced features for non-e-commerce use cases (e.g., ITIL)
Oleh KemFounder & Lead AnalystExpert verified·Updated July 16, 2026·Our methodologyFrequently Asked Questions About Gorgias
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Sources & verification
| Source | What was checked | Last checked |
|---|---|---|
| Official Website | Official vendor website | — |
| Official Pricing Page | Source of verified tiers | July 16, 2026 |
| G2 | G2 verified user reviews · 4.6/5 · 560 reviews | — |
| Capterra | Capterra verified user reviews · 4.6/5 | — |
| TrustRadius | TrustRadius verified reviews | — |
Every fact on this Gorgias pricing page is tied to a named source and a verification date. Freshness-sensitive figures trace to the sources above; verify against the vendor before relying on them.
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