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Gorgias Review: Features, Pricing & Integrations 2026
Rated 4.6/5, Gorgias lets Shopify stores manage refunds and track sales revenue directly in the helpdesk, but ticket-based pricing gets expensive.
Expert Analysis of Gorgias
Expert Take
Gorgias works well when Shopify merchants need to centralize support channels and automate order-related responses using direct store data. The friction starts when scaling stores face high ticket volumes that trigger expensive ticket-based pricing, or when teams require deep historical data and custom reporting. Before buying, compare vs Zendesk, which utilizes traditional agent-based pricing rather than charging per customer interaction.
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Oleh KemFounder & Lead Analyst
Oleh KemFounder & Lead AnalystGorgias Vendor Lock-In Score
Starter
$10/moBest for: Fine for very small DTC brands just starting out
- ✓50 tickets per month
- ✓Up to 3 user seats
- ✓Shopify & BigCommerce integrations
- ✓Email & Chat channels
- ✓Access to Gorgias Academy
View on vendor site
MOST POPULARBasic
$60/moBest for: Works for brands doing $1M-$5M GMV with typical support volumes
- ✓300 tickets per month
- ✓Unlimited user seats
- ✓150+ integrations (including Shopify, BigCommerce)
- ✓Social media channels (Facebook, Instagram)
- ✓Live Chat & Email support
View on vendor site
Pro
$360/moBest for: For brands doing significant volume
- ✓2,000 tickets per month
- ✓Unlimited user seats
- ✓Revenue statistics & tracking
- ✓Satisfaction surveys (CSAT)
- ✓Magento integration
View on vendor site
Showing 3 of 5 plans. See all plans & API pricing →
Prices last verified June 28, 2026
Gorgias Price History
2 price changes recordedComparEdge is tracking Gorgias pricing: Change DetectedChangelog
EventBeforeAfterΔ
May 21, 2026
Gorgias raised "Pro" from $300 to $360/mo (20%)
May 21, 2026
Gorgias raised "Basic" from $50 to $60/mo (20%)
Plan Structure Changes
+
Plan added:Enterprise
May 21, 2026+
Plan added:Advanced
May 21, 2026The Final Verdict: Is Gorgias Right for You?
Quick Verdict
Exceptionally rated customer support software built for Shopify & BigCommerce DTC brands who need focused workflows.
4.7Editorial rating
Best for: Shopify & BigCommerce DTC brands From $10/mo
Top Pros
- Deep Shopify integration: edit orders & issue refunds in the helpdesk
- Attribute support interactions directly to sales revenue
- Automate responses using 100+ e-commerce data points (e.g., order status)
Watch Out For
- Ticket-based pricing becomes very expensive for high-volume stores
- Lacks advanced features for non-e-commerce use cases (e.g., ITIL)
Expert analysis by Oleh KemFounder & Lead AnalystExpert verified·Updated June 28, 2026·Our methodology
Oleh KemFounder & Lead AnalystExpert verified·Updated June 28, 2026·Our methodologyPrice & Data Intelligence SyncLast verified: June 28, 2026 · CE-CUSTOM-2026W23-701B93 · ✓ Pricing updated May 21, 2026
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Sources & Data Trail · Gorgias
- 1.Official Website·Official vendor website
- 2.Official Pricing Page·Source of verified tiers(Checked: 2026-06-28)
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