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LiveChat Review: Features, Pricing & Integrations 2026
Rated 4.4/5, LiveChat excels at branded widgets and built-in ticketing, but restricts its AI features to plans above $25/user/mo.
Expert Analysis of LiveChat
Expert Take
LiveChat works well when teams need a dedicated chat widget with a built-in ticketing system to manage post-chat issues. The friction starts when users experience inconsistent software behavior between browser and app versions, alongside occasional message delays and limited workflow options. Before buying, compare vs LiveAgent, which includes built-in call center functionality alongside chat and ticket management.
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Oleh KemFounder & Lead Analyst
Oleh KemFounder & Lead AnalystLiveChat Vendor Lock-In Score
Starter
$25/user/momonthlyor$228/yrsave 24%
Best for: Small business
- ✓Text Intelligence
- ✓Track up to 100 visitors
- ✓1 recurring campaign
- ✓60-day chat history
- ✓Basic widget customization
View on vendor site
MOST POPULARTeam
$59/user/momonthlyor$588/yrsave 17%
Best for: Full-time support team
- ✓Agent groups
- ✓Advanced reporting
- ✓Copilot AI assistant
- ✓Canned responses
- ✓Customizable pre-chat & post-chat surveys
View on vendor site
Business
$89/user/momonthlyor$948/yrsave 11%
Best for: Customer service department
- ✓Expanded management options
- ✓Advanced reporting and statistics
- ✓Copilot AI assistant
- ✓Canned responses
- ✓Customizable pre-chat & post-chat surveys
View on vendor site
Showing 3 of 4 plans. See all plans & API pricing →
Annual billing available — save up to 24%→
Prices last verified June 28, 2026
LiveChat Price History
3 price changes recordedComparEdge is tracking LiveChat pricing: Change DetectedChangelog
EventBeforeAfterΔ
May 30, 2026
LiveChat raised "Starter" from $20/mo to $25/mo (+25%)
May 30, 2026
LiveChat raised "Team" from $41/mo to $59/mo (+44%)
May 30, 2026
LiveChat raised "Business" from $59/mo to $89/mo (+51%)
Plan Structure Changes
+
Plan added:Enterprise
May 21, 2026The Final Verdict: Is LiveChat Right for You?
Quick Verdict
Strong customer support choice for SMBs needing a dedicated chat tool - 4.5/5 rating, 15 features.
4.5Editorial rating
Best for: SMBs needing a dedicated chat tool From $25/mo
Top Pros
- Rich chat widgets with eye-catchers and custom branding
- Built-in ticketing system to manage issues after chats end
- Detailed performance reports and agent dashboards
Watch Out For
- AI and automation features are restricted to higher-tier plans
- Per-agent pricing becomes costly for large support teams
Expert analysis by Oleh KemFounder & Lead AnalystExpert verified·Updated June 28, 2026·Our methodology
Oleh KemFounder & Lead AnalystExpert verified·Updated June 28, 2026·Our methodologyPrice & Data Intelligence SyncLast verified: June 28, 2026 · CE-CUST-2026W26-E4A1D5 · ✓ Pricing updated May 30, 2026
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