LiveChat Review: Features, Pricing & Integrations 2026

Rated 4.4/5, LiveChat excels at branded widgets and built-in ticketing, but restricts its AI features to plans above $25/user/mo.

Customer SupportPrice verified July 8, 2026WebiOSAndroid

LiveChat customer support dashboard screenshot — SaaS software interface

Visit LiveChat →

Overview Expert Analysis Pricing Plans & Fees Worth It?Data Sync FAQ Research Sources Explore

Expert Take

LiveChat prices by the seat, but its Starter plan is one user by definition, so a second agent forces the Team plan. The bigger surprise is the chatbot: a separate product on its own subscription, not part of the chat plan. The knowledge base is the same story: the KnowledgeBase product sells separately, from $49 a month.

Oleh KemFounder & Lead Analyst

Starter

$25/user/mo

monthlyor$228/yrsave 24%

Best for: Small business

✓Text Intelligence
✓Track up to 100 visitors
✓1 recurring campaign
✓60-day chat history
✓Basic widget customization

View on vendor site

Team

$59/user/mo

monthlyor$588/yrsave 17%

Best for: Full-time support team

✓Agent groups
✓Advanced reporting
✓Copilot AI assistant
✓Canned responses
✓Customizable pre-chat & post-chat surveys

View on vendor site

Business

$89/user/mo

monthlyor$948/yrsave 11%

Best for: Customer service department

✓Expanded management options
✓Advanced reporting and statistics
✓Copilot AI assistant
✓Canned responses
✓Customizable pre-chat & post-chat surveys

View on vendor site

Showing 3 of 4 plans. See all plans & API pricing →

Annual billing available — save up to 24%→

Prices last verified July 8, 2026

Full Pricing Analysis & Expert Breakdown →

Monitored Plans & Rates

Currently Tracking

ComparEdge is tracking LiveChat pricing. No price changes recorded since monitoring began.

The Final Verdict: Is LiveChat Right for You?

Quick Verdict

Strong customer support choice for SMBs needing a dedicated chat tool - 4.5/5 rating, 15 features.

4.5Editorial rating

Best for: SMBs needing a dedicated chat tool From $25/mo

Top Pros

Rich chat widgets with eye-catchers and custom branding
Built-in ticketing system to manage issues after chats end
Detailed performance reports and agent dashboards

Watch Out For

AI and automation features are restricted to higher-tier plans
Per-agent pricing becomes costly for large support teams

Expert analysis by Oleh Kem

Oleh KemFounder & Lead AnalystExpert verified·Updated July 8, 2026·Our methodology

Price & Data Intelligence SyncLast verified: July 31, 2026 · CE-CUST-2026W31-10FB45 · No changes detected

Up to date

Frequently Asked Questions About LiveChat

← See all Customer Support tools

Explore More Customer Support Tools for 2026

See all Customer Support tools →

Sources & verification

Verified by ComparEdgeMethod: Vendor docs, official pages, and selected independent sources

Source	What was checked	Last checked
Official Website	Official vendor website	—
Official Pricing Page	Source of verified tiers	July 8, 2026
G2	G2 verified user reviews · 4.4/5 · 806 reviews	—
Capterra	Capterra verified user reviews · 4.6/5	—
TrustRadius	TrustRadius verified reviews	—

Every fact on this LiveChat pricing page is tied to a named source and a verification date. Freshness-sensitive figures trace to the sources above; verify against the vendor before relying on them.