Crisp Pricing: Plans & Cost Calculator 2026
Crisp bills per workspace, not per seat, with plans from a free tier up to $295/mo for Plus. Mini starts the paid tiers at $45/mo flat.
Crisp plans and pricing
Free
Solopreneurs and entrepreneurs
Mini
Early-stage companies improving customer service
Essentials
Small companies requiring full-featured support platform (flagship features)
Plus
Medium businesses wanting AI-powered omnichannel support
Enterprise
Large-scale companies
Crisp pricing: the quick answer
Crisp costs $45 to $295 per month flat across four paid tiers plus a genuinely usable free plan for two agents and one Enterprise quote. Mini runs $45/mo for up to four agents, Essentials is $95/mo and opens the omnichannel inbox and chatbot, and Plus sits at $295/mo with unlimited AI resolutions and ticketing. Crisp charges per workspace, not per seat, so conversation volume never moves the bill. The one line that does move it: extra agents beyond a plan's included seats are billed separately each month.
- FreeFree
- Mini$45/mo
- Essentials$95/mo
- Plus$295/mo
- EnterpriseCustom
At $45/mo to start, Crisp sits 96% above the $23/mo median across 5 customer support tools we track.
Crisp cost calculator
Crisp Hidden Costs & Pitfalls
Crisp bills one flat price per workspace, so the sticker holds no matter how many chats you handle. Two things still add up on top of it: seats past the included count, and AI usage once the bundled credits run dry.
Crisp pricing, read against its live plans and category
Positioning
Crisp uses a flat-rate per-workspace pricing model that sits above the category median of $23/mo. The Mini plan at $45/mo is an affordable option for small teams needing basic email and Slack integrations. However, mid-market buyers will find the Essentials plan at $95/mo and the Plus plan at $295/mo to be significant price jumps once omnichannel features and AI capabilities are required. The Free plan provides solid value for early-stage e-commerce stores, but scaling teams will quickly outgrow its basic chat widget.
Cost drivers
- 1Pricing is straightforward; no documented hidden fees or overage traps found.
Watch-outs
Users should watch out for limitations in the platform's automated capabilities, particularly regarding its AI features which may require more manual oversight than expected. Additionally, some buyers note that you must keep a close eye on billing terms when transitioning between tiers.
Strengths
The Mini plan at $45/mo offers magicBrowse co-browsing for hands-on support.
- MagicBrowse co-browsing for hands-on support
- Built-in CRM and marketing automation tools
- Free plan includes a chatbot and shared inbox
What users say
“Per workspace pricing which is actually nice for small teams.”
“I like their shared inbox, and it”
Editor’s take
Solopreneurs and small e-commerce shops should start with the Free or $45/mo Mini plan to keep costs low. Growing support teams that require advanced ticketing and deep CRM integrations should look elsewhere, as the $295/mo Plus plan is a steep premium for those features. If you need a more traditional per-seat ticketing model, consider Help Scout as a highly competitive alternative.
Oleh KemFounder & Lead AnalystCrisp price history
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Frequently asked questions
Sources & verification
| Source | What was checked | Last checked |
|---|---|---|
| Official Pricing Page | Source of verified tiers | July 8, 2026 |
| Official Website | Official vendor website | — |
| G2 | G2 verified user reviews · 4.5/5 · 194 reviews | — |
| Capterra | Capterra verified user reviews · 4.5/5 | — |
| TrustRadius | TrustRadius verified reviews | — |
Every fact on this Crisp pricing page is tied to a named source and a verification date. Freshness-sensitive figures trace to the sources above; verify against the vendor before relying on them.
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