Crisp Pricing: Plans & Features 2026
Mini at $45/mo flat is the most popular of Crisp's 4 plans, which range from a free tier up to $295/mo for unlimited seats.
Crisp Plans & Tiers Explained
Free
FreeBest for: Ideal for individuals or very small teams needing basic customer support features to get started
- ✓Website chat widget
- ✓Shared inbox
- ✓Mobile apps (iOS/Android)
- ✓4 e-commerce integrations (Shopify, Adobe Commerce, WooCommerce, Prestashop)
Mini
$45/moBest for: small businesses looking for essential customer support tools beyond the free tier
- ✓All Free features
- ✓Email integration
- ✓Slack integration
- ✓Shortcuts
- ✓Co-browsing
Essentials
$95/moBest for: Suitable for established small to medium sized businesses requiring advanced customer engagement and team collaboration features
- ✓All Mini features
- ✓Full CRM with customer data management
- ✓Omnichannel inbox (WhatsApp, Instagram, Telegram, SMS, Line, Viber)
- ✓Workflow automation builder
- ✓Knowledge base & help center
Plus
$295/moBest for: Designed for larger teams and businesses that need comprehensive customer support, automation, and integration capabilities
- ✓All Essentials features
- ✓Unlimited AI resolutions/usage
- ✓Ticketing system
- ✓White-labeling (remove Crisp branding)
- ✓Advanced analytics
Enterprise
Contact SalesBest for: Perfect for large organizations with unique requirements, compliance needs, and extensive user bases
- ✓Dedicated onboarding
- ✓Custom SLAs
- ✓Enhanced API limits
- ✓Custom integrations
Pricing Expert Take
Independent analysis · Crisp
Value Analysis
Crisp uses a flat-rate per-workspace pricing model that offers a highly competitive entry point compared to the category median of $60/mo. The Mini plan at $45/mo is an affordable option for small teams needing basic email and Slack integrations. However, mid-market buyers will find the Essentials plan at $95/mo and the Plus plan at $295/mo to be significant price jumps once omnichannel features and AI capabilities are required. The Free plan provides solid value for early-stage e-commerce stores, but scaling teams will quickly outgrow its basic chat widget.
Hidden Costs
- Pricing is straightforward; no documented hidden fees or overage traps found.
Red Flags
Users should watch out for limitations in the platform's automated capabilities, particularly regarding its AI features which may require more manual oversight than expected. Additionally, some buyers note that you must keep a close eye on billing terms when transitioning between tiers.
"their AI feature isn't really autonomous. It basically just..."
Based on analysis of recent Reddit and G2 discussions.
Green Wins
The Mini plan at $45/mo offers magicBrowse co-browsing for hands-on support.
- MagicBrowse co-browsing for hands-on support
- Built-in CRM and marketing automation tools
- Free plan includes a chatbot and shared inbox
User Voices
"Per workspace pricing which is actually nice for small teams."
"I like their shared inbox, and it's pretty cheap starting at €25 a month."
"Good tool, just go in with eyes open on the billing."
Verdict
Solopreneurs and small e-commerce shops should start with the Free or $45/mo Mini plan to keep costs low. Growing support teams that require advanced ticketing and deep CRM integrations should look elsewhere, as the $295/mo Plus plan is a steep premium for those features. If you need a more traditional per-seat ticketing model, consider Help Scout as a highly competitive alternative.
How Does Crisp Pricing Compare?
Overview
Crisp offers plans starting at $45/mo for Mini, scaling up to $295/mo for Plus. An Essentials plan is available at $95/mo, with a custom Enterprise option for larger needs. A free plan is also provided.
Cost Per User
Which Plan Is Right for You?
Ideal for individuals or very small teams needing basic customer support features to get started. It offers core functionalities without any cost.
Best for small businesses looking for essential customer support tools beyond the free tier. It provides more robust features for growing teams.
Suitable for established small to medium sized businesses requiring advanced customer engagement and team collaboration features. This plan offers significant value for scaling operations.
Designed for larger teams and businesses that need comprehensive customer support, automation, and integration capabilities. It unlocks premium features for high-volume support.
Perfect for large organizations with unique requirements, compliance needs, and extensive user bases. Contact sales for tailored solutions and dedicated support.
vs. Category Average
125% above the customer support average
Our Verdict
Crisp costs $0–$295/mo as of May 30, 2026, with 5 plans.
Intercom starts at $74/mo and Zendesk at $55/agent. Crisp Mini at $25/mo flat is the clear budget winner for teams that need live chat plus a shared inbox without per-seat math.
Is Crisp Worth the Price?
Strengths
- 1MagicBrowse co-browsing for hands-on support
- 2Built-in CRM and marketing automation tools
- 3Free plan includes a chatbot and shared inbox
- 4Transparent, seat-based pricing is very affordable
- 5Video calls and screen sharing directly within chat
Considerations
- 1Reporting and analytics lack the depth of enterprise tools
- 2Limited native integrations compared to Zendesk or Intercom
- 3UI can feel cluttered with all features enabled
- 4Advanced chatbot logic requires the highest-tier plan
- 5Knowledge base customization is somewhat basic
Ideal For
Startups and SMBs needing an all-in-one tool
Which plan fits you
Pricing Takeaway
★ 4.5/5Intercom starts at $74/mo and Zendesk at $55/agent. Crisp Mini at $25/mo flat is the clear budget winner for teams that need live chat plus a shared inbox without per-seat math.
What Does Crisp Actually Cost You?
List price covers the subscription. Total cost of ownership for Crisp typically includes additional line items that don't appear on the pricing page.
Ask vendors for a total cost of ownership estimate before signing. Our methodology covers how we calculate verified list prices.
Crisp Pricing History
Budget-Friendly Customer Support Tools
Frequently Asked Questions
How does Crisp pricing compare?
See how Crisp's 5 pricing plans stack up against similar Customer Support tools.
Research Reports
Sources & Data Trail · Crisp
- 1.Official Pricing Page·Source of verified tiers(Checked: 2026-05-30)
- 2.Official Website·Official vendor website
- 3.G2·G2 verified user reviews · 4.5/5 · 194 reviews
- 4.Capterra·Capterra verified user reviews · 4.5/5
- 5.TrustRadius·TrustRadius verified reviews