Updated March 2026 · Independent Analysis
SugarCRMvsZoho CRM
SugarCRM starts at $19/mo, 5% cheaper than Zoho CRM's $20/mo. Zoho CRM is rated higher at 4.1/5 vs SugarCRM's 3.8/5.
SugarCRMvs Zoho CRM
★ 3.8/5-0.3 vs Zoho CRM
Only in SugarCRM
- ✦ Opportunity Management
- ✦ Sales Forecasting
- ✦ AI Predictions
From $19/mo(cheaper)7K+ customers users · est. 2004
Try SugarCRM Free →
Zoho CRMvs SugarCRM
★ 4.1/5+0.3 vs SugarCRM
Only in Zoho CRM
- ✦ Lead Management
- ✦ Deal Management
- ✦ AI Assistant (Zia)
✓ Free planFrom $20/mo(pricier)250K+ businesses users · est. 1996
Try Zoho CRM Free →Ratings Breakdown
SugarCRM
3.8/5 avg
G2 Score3.8/5
Capterra Score3.8/5
G2 Rating3.8/5
Zoho CRM
4.1/5 avg
G2 Score4.1/5
Capterra Score4.3/5
G2 Rating4.1/5
Quick Stats
Feature Comparison
SugarCRM uniquely offers Opportunity Management, Sales Forecasting, AI Predictions. Zoho CRM uniquely offers Lead Management, Deal Management, AI Assistant (Zia). Both share 5 features including Contact Management, Workflow Automation, Email Integration.
Feature
SugarCRM
Zoho CRM
Contact Management
✓
✓
Workflow Automation
✓
✓
Email Integration
✓
✓
Mobile App
✓
✓
API
✓
✓
Opportunity Management
✓
✗
Sales Forecasting
✓
✗
AI Predictions
✓
✗
Reporting
✓
✗
Campaign Management
✓
✗
Case Management
✓
✗
Custom Fields
✓
✗
Role-based Access
✓
✗
Third-party Integrations
✓
✗
Data Enrichment
✓
✗
Lead Management
✗
✓
Deal Management
✗
✓
AI Assistant (Zia)
✗
✓
Reports & Analytics
✗
✓
Social CRM
✗
✓
Inventory Management
✗
✓
Custom Modules
✗
✓
Canvas Design
✗
✓
Telephony
✗
✓
Web Forms
✗
✓
Total Features
15
15
Quick Verdict
Independent analysis based on features, pricing, and user ratings
Choose SugarCRM if you need:
- ✓ Opportunity Management
- ✓ Sales Forecasting
- ✓ AI Predictions
- ✓ Reporting
- ✓ Campaign Management
Choose Zoho CRM if you need:
- ✓ Lead Management
- ✓ Deal Management
- ✓ AI Assistant (Zia)
- ✓ Reports & Analytics
- ✓ Social CRM
Pricing Comparison
SugarCRM starts at $19/mo, 5% cheaper than Zoho CRM's $20/mo.
SugarCRM Plans
Paid plans only
EssentialsBest Value
$19/user/mo- • Contact management
- • Pipeline
Standard
$59/user/mo- • Forecasting
- • Quotas
Advanced
$85/user/mo- • AI predictions
- • Geo mapping
Premier
$135/user/mo- • Revenue intelligence
- • Advanced AI
Zoho CRM Plans
Free tier available
Free
Free- • 3 users
- • Leads & contacts
- • Tasks
StandardBest Value
$20/user/mo- • Scoring rules
- • Workflows
- • Multiple pipelines
Professional
$35/user/mo- • SalesSignals
- • Blueprint
- • Inventory management
Enterprise
$50/user/mo- • Zia AI
- • Custom modules
- • Multi-user portals
Ultimate
$65/user/mo- • Advanced BI
- • Enhanced feature limits
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