Updated March 2026 · Independent Analysis
FreshsalesvsZoho CRM
Freshsales starts at $11/mo, 45% cheaper than Zoho CRM's $20/mo. Freshsales is rated higher at 4.5/5 vs Zoho CRM's 4.1/5.
Freshsalesvs Zoho CRM
★ 4.5/5+0.4 vs Zoho CRM
Only in Freshsales
- ✦ AI Lead Scoring
- ✦ Visual Pipeline
- ✦ Built-in Phone
✓ Free planFrom $11/mo(cheaper)60K+ customers users · est. 2010
Try Freshsales Free →
Zoho CRMvs Freshsales
★ 4.1/5-0.4 vs Freshsales
Only in Zoho CRM
- ✦ Lead Management
- ✦ Workflow Automation
- ✦ AI Assistant (Zia)
✓ Free planFrom $20/mo(pricier)250K+ businesses users · est. 1996
Try Zoho CRM Free →Ratings Breakdown
Freshsales
4.5/5 avg
G2 Score4.5/5
Capterra Score4.5/5
G2 Rating4.5/5
Zoho CRM
4.1/5 avg
G2 Score4.1/5
Capterra Score4.3/5
G2 Rating4.1/5
Quick Stats
Free Plan
FreshsalesYes ✓
Zoho CRMYes ✓
Feature Comparison
Freshsales uniquely offers AI Lead Scoring, Visual Pipeline, Built-in Phone. Zoho CRM uniquely offers Lead Management, Workflow Automation, AI Assistant (Zia). Both share 4 features including Contact Management, Deal Management, Mobile App.
Feature
Freshsales
Zoho CRM
Contact Management
✓
✓
Deal Management
✓
✓
Mobile App
✓
✓
API
✓
✓
AI Lead Scoring
✓
✗
Visual Pipeline
✓
✗
Built-in Phone
✓
✗
Email Tracking
✓
✗
Workflows
✓
✗
Reporting
✓
✗
Chat & Messaging
✓
✗
Custom Fields
✓
✗
Territory Management
✓
✗
Integrations
✓
✗
Sales Sequences
✓
✗
Lead Management
✗
✓
Workflow Automation
✗
✓
AI Assistant (Zia)
✗
✓
Reports & Analytics
✗
✓
Email Integration
✗
✓
Social CRM
✗
✓
Inventory Management
✗
✓
Custom Modules
✗
✓
Canvas Design
✗
✓
Telephony
✗
✓
Web Forms
✗
✓
Total Features
15
15
Quick Verdict
Independent analysis based on features, pricing, and user ratings
Choose Freshsales if you need:
- ✓ AI Lead Scoring
- ✓ Visual Pipeline
- ✓ Built-in Phone
- ✓ Email Tracking
- ✓ Workflows
Choose Zoho CRM if you need:
- ✓ Lead Management
- ✓ Workflow Automation
- ✓ AI Assistant (Zia)
- ✓ Reports & Analytics
- ✓ Email Integration
Pricing Comparison
Freshsales starts at $11/mo, 45% cheaper than Zoho CRM's $20/mo.
Freshsales Plans
Free tier available
Free
Free- • Unlimited users
- • Contact management
- • Built-in chat
GrowthBest Value
$11/user/mo- • Visual pipeline
- • AI contact scoring
- • Workflows
Pro
$47/user/mo- • Multiple pipelines
- • AI deal insights
- • Custom modules
Enterprise
$71/user/mo- • Forecasting
- • Audit logs
- • Custom objects
Zoho CRM Plans
Free tier available
Free
Free- • 3 users
- • Leads & contacts
- • Tasks
StandardBest Value
$20/user/mo- • Scoring rules
- • Workflows
- • Multiple pipelines
Professional
$35/user/mo- • SalesSignals
- • Blueprint
- • Inventory management
Enterprise
$50/user/mo- • Zia AI
- • Custom modules
- • Multi-user portals
Ultimate
$65/user/mo- • Advanced BI
- • Enhanced feature limits
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