Pipedrive vs SugarCRM
- ✦ Visual Pipeline
- ✦ Deal Management
- ✦ Activity Tracking
- ✦ Opportunity Management
- ✦ Sales Forecasting
- ✦ AI Predictions
Pipedrive and SugarCRM are both CRM tools. Compare features, pricing, and ratings below to find the best fit for your team.
When to Choose Pipedrive vs SugarCRM
The question that matters: “In what situation will I regret choosing A over B after 3 months?”
Automations fire email reminders when a deal has no activity for 7 days, so no prospect slips away unnoticed. Reps receive alerts before deals move backward in the pipeline.
Sales teams use SugarCRM's AI Predictions feature to calculate close probability on each opportunity, surfacing deals at risk before they slip. By analyzing historical win/loss.
Visual Pipeline compares stage conversion rates in real time, surfacing deal bottlenecks in seconds rather than requiring manual spreadsheet analysis to find where deals.
AI Sales Assistant scores deals by email engagement and velocity, so managers prioritize the right opportunities rather than relying on gut forecasts for monthly close predictions.
Mid-market sales ops use Workflow Automation to assign newly created opportunities to account executives based on geography, industry vertical, or account size without manual.
Pricing Comparison & PlansHigh· Verified May 30, 2026
Pipedrive Plans
Free trial available
Lite
$24/user/moBest for: Ideal for small teams needing essential CRM features to manage leads and deals efficiently
- ✓Lead, calendar and pipeline management
- ✓Sales Assistant and AI-generated reports
- ✓Real-time sales feed
- ✓500+ integrations
- ✓Personalized onboarding
Growth
$49/user/moBest for: growing teams requiring advanced automation, custom fields, and enhanced reporting capabilities
- ✓Full email sync with tracking
- ✓Automations and nurturing sequences
- ✓Meeting scheduler and contacts timeline
- ✓Live chat support
- ✓Customizable signatures
Premium
$79/user/moBest for: Suited for larger sales teams needing full feature sets including team management, advanced security, and deeper integrations
- ✓Lead generation and routing
- ✓Custom scoring and company data enrichment
- ✓AI-powered multi-email tools
- ✓Contracts and e-signatures
- ✓Enhanced customization for teams
Ultimate
$99/user/moBest for: Designed for enterprises demanding maximum control, unlimited usage, and priority support
- ✓Fortified account security
- ✓Sandbox environment
- ✓Direct phone support
- ✓Advanced user permissions
- ✓Audit logs
SugarCRM Plans
Paid plans only
Sugar Sell Essentials
$19/user/moBest for: Ideal for small businesses needing core sales automation
- ✓Account and contact management
- ✓Lead and opportunity tracking
- ✓Quote management
- ✓Pipeline management
- ✓Basic sales forecasting
Sugar Sell Standard
$59/user/moBest for: Suited for growing teams requiring advanced sales tools and reporting
- ✓Everything in Essentials
- ✓Business process management
- ✓Daily cloud backups
- ✓10GB base storage + 0.25GB per user
- ✓Basic support (8x5 coverage, 4-hour P1 response)
Sugar Sell Advanced
$85/user/moBest for: Designed for larger organizations seeking comprehensive sales and forecasting capabilities
- ✓Everything in Standard
- ✓SugarPredict AI (lead scoring, opportunity predictions)
- ✓Case management
- ✓Sugar Connect for up to 25 users
- ✓Intelligent lead prioritization
Sugar Sell Premier
$135/user/moBest for: enterprises demanding top-tier sales performance, AI, and dedicated support
- ✓Everything in Advanced
- ✓Geo-mapping for territory management
- ✓LinkedIn Sales Navigator connector
- ✓Enhanced forecasting (18 out-of-box reports)
- ✓30GB base storage + 0.5GB per user
Sugar Serve
$80/user/moBest for: Focuses on customer service and support automation for efficient issue resolution
- ✓Omnichannel case management
- ✓Self-service portal
- ✓SLA management
- ✓Knowledge base
- ✓Case routing and assignment
Sugar Market
$1000/moBest for: A marketing automation platform for lead generation, nurturing, and campaign management
- ✓Marketing automation
- ✓Lead scoring
- ✓Landing pages & lead forms
- ✓Nurture campaigns
- ✓Dynamic email content
Capability Breakdown
5 differences found across 18 standardized features
- •Visual Pipeline
- •Deal Management
- •Contact Management
- •Activity Tracking
- •Email Integration
- •Automations
- •AI Sales Assistant
- •Reporting
- •Meeting Scheduler
- •Smart Docs
- •Web Forms
- •Chatbot
- •Mobile App
- •API
- •300+ Integrations
- •Customizable Workflow Builder
- •Sales Forecasting Tool
- •Lead Scoring System
- •Advanced Search Filter
- •Deal Rotation Management
- •Automated Task Assignment
- •Customer Journey Mapping
- •Territory Management System
- •Product Catalog Manager
- •Quote And Invoice Generator
- •Sales Performance Analytics
- •Goal Setting Templates
- •Pipeline Health Checker
- •Conversation Intelligence Tool
- •Sales Enablement Library
- •Data Import Wizard
- •Contact Management
- •Opportunity Management
- •Sales Forecasting
- •AI Predictions
- •Workflow Automation
- •Email Integration
- •Reporting
- •Mobile App
- •API
- •Campaign Management
- •Case Management
- •Custom Fields
- •Role-based Access
- •Third-party Integrations
- •Data Enrichment
Strengths & Limitations
Evaluative strengths and weaknesses: not feature lists
- +Multiple pricing tiers (5 plans) to match different needs
- +API access for custom integrations
- −There is room for improvement.
- −I have noticed that Pipedrive is doing a lot in terms of web cybersecurity and integration with other tools, which is good.
- −The tool's APIs are challenging.
- −The product should make some of the automation features a little easier.
- −Pipedrive could be more efficient.
- +Competitive pricing from $19/mo
- +Multiple pricing tiers (4 plans) to match different needs
- +API access for custom integrations
- +AI-powered features built in
- −The only challenge was that we implemented it in our on-premise data center instead of using it in the cloud.
- −One area where SugarCRM could improve is its UI.
- −Sugar Enterprise could improve by removing bugs and glitches.
- −There are no aspects really lacking in the solution.
- −It lacks customization, and this is the main reason that we are switching to a different solution.
At a Glance
Recent Price History
Pipedrive added a new "Ultimate" plan at $99/user/mo
Plan added · May 30, 2026
Pipedrive added a new "Premium" plan at $79/user/mo
Plan added · May 30, 2026
Pipedrive removed the "Power" plan
Plan removed · May 30, 2026
Pipedrive removed the "Advanced" plan
Plan removed · May 30, 2026
Pipedrive added a new "Lite" plan at $24/user/mo
Plan added · May 30, 2026
SugarCRM removed the "Essentials" plan
Plan removed · May 28, 2026
SugarCRM added a new "Sugar Sell Standard" plan (Custom pricing)
Plan added · May 28, 2026
SugarCRM added a new "Sugar Sell Advanced" plan (Custom pricing)
Plan added · May 28, 2026
SugarCRM added a new "Sugar Sell Essentials" plan (Custom pricing)
Plan added · May 28, 2026
SugarCRM added a new "Sugar Market" plan (Custom pricing)
Plan added · May 28, 2026
Frequently Asked Questions
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Sources & Data Trail · SugarCRM
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- 2.Official Website·Official vendor website
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