monday CRM vs Zendesk Sell
- ✦ Visual Pipeline
- ✦ Email Sync
- ✦ Activity Tracking
- ✦ Pipeline Management
- ✦ Email Integration
- ✦ Calling
monday CRM and Zendesk Sell are both CRM tools. monday CRM starts at $21.95/mo, Zendesk Sell at $19/mo. Compare features, pricing, and ratings below to find the best fit for your team.
When to Choose monday CRM vs Zendesk Sell
The question that matters: “In what situation will I regret choosing A over B after 3 months?”
monday CRM Automations assign leads by Custom Field values - industry, budget, or geography - instantly, so sales reps spend time on outreach rather than manual inbox triage.
Activity Tracking Dashboards reveal which pipeline stages lose the most deals, helping sales leaders fix process gaps before they cost next quarter's revenue targets.
Sequences trigger multi-touch campaigns when deals stall at pipeline stages, cutting deal resurrection time from 6 weeks to 10 days without adding headcount.
Lead Scoring rules rank incoming prospects by conversion likelihood; Smart Lists then surface the strongest contacts for direct outreach, filtering noise from the daily pipeline.
Built-in Calling logs every conversation directly to contact records, cutting the gap between dialing and CRM updates from minutes to seconds per rep.
Pipeline Management surfaces deal-stage bottlenecks by rep and region, letting managers reallocate coaching before month-end reviews reveal missed targets.
Pricing Comparison & PlansHigh· Verified Jul 2, 2026
monday CRM Plans
Paid plans only
Basic
$22/user/moBest for: This plan is ideal for small teams needing fundamental CRM functionalities to manage contacts and basic sales processes
- ✓Basic contact & lead management
- ✓Unlimited contacts
- ✓Unlimited pipelines
- ✓Unlimited boards
- ✓Web forms
Standard
$30/user/moBest for: The Standard plan suits growing teams requiring more robust sales pipelines, automation, and integrations
- ✓All Basic features
- ✓10,000 contacts & deals
- ✓Email integration
- ✓AI tools
- ✓250 automations/month
Pro
$50/user/moBest for: Pro is designed for larger sales teams or businesses needing advanced analytics, lead scoring, and complex automations
- ✓All Standard features
- ✓Unlimited contacts & deals
- ✓Quotes & invoices
- ✓Sales forecasting
- ✓25,000 automations/month
Zendesk Sell Plans
Paid plans only
Sell Team
$19/user/moBest for: Up to 3 paid users; email integration, single pipeline
- ✓Contact and deal management
- ✓Lead tracking and organization
- ✓Email integration
- ✓Basic reporting
- ✓Basic ticketing system
Sell Growth
$55/user/moBest for: Growing teams
- ✓Complete sales process management
- ✓Advanced forecasting
- ✓Advanced analytics
- ✓Business rules
- ✓Performance dashboards
Capability Breakdown
5 differences found across 18 standardized features
- •Visual Pipeline
- •Contact Management
- •Email Sync
- •Activity Tracking
- •Automations
- •Reporting
- •Dashboards
- •Custom Fields
- •Quotes & Invoices
- •Mobile App
- •Lead Management
- •Integrations
- •Mass Emails
- •Call Logging
- •AI Email Composer
- •Pipeline Management
- •Contact Management
- •Email Integration
- •Calling
- •Sequences
- •Reporting
- •Lead Scoring
- •Smart Lists
- •Task Automation
- •Mobile App
- •API
- •Zendesk Integration
- •Custom Fields
- •Goals Tracking
- •Activity Feed
Strengths & Limitations
Evaluative strengths and weaknesses: not feature lists
- +Unifies sales, marketing, and project data on one platform
- +Highly customizable pipelines and dashboards with no-code
- +Automates repetitive tasks like lead assignment and follow-ups
- +Seamlessly integrates with the broader monday.com Work OS
- +Built-in email tracking, templates, and activity logging
- −Pricing requires a 3-seat minimum, increasing the entry cost
- −Can be overwhelming to set up without prior monday.com experience
- −Lacks advanced, dedicated CRM features like territory management
- −Mobile app is less powerful for complex CRM workflows
- −Reporting capabilities are less robust than specialized BI tools
- +Competitive pricing from $19/mo
- +Multiple pricing tiers (3 plans) to match different needs
- +API access for custom integrations
- −The ability to communicate on the Zendesk ticket through the actual user software, so TOPs, would have been helpful.
- −I'm going to piggyback on what I said regarding Freshdesk concerning what could be better in Zendesk: incorporate more AI.
- −There could be improvements in integration, which can be achieved with APIs or tools like Zapier.
- −I don't have any suggestions on how Zendesk can be improved.
- −Sometimes, the calls do not record, and your conversation is cut midway.
At a Glance
Recent Price History
monday CRM removed the "Enterprise" plan
Plan removed · May 28, 2026
monday CRM raised "Pro" from $28/mo to $50/mo (+79%)
Price change · May 28, 2026
monday CRM raised "Basic" from $12/mo to $21.95/mo (+83%)
Price change · May 28, 2026
monday CRM added a new "Ultimate" plan (Custom pricing)
Plan added · May 28, 2026
monday CRM raised "Standard" from $17/mo to $30.49/mo (+79%)
Price change · May 28, 2026
Zendesk Sell removed the "Growth" plan
Plan removed · May 26, 2026
Zendesk Sell added a new "Sell Professional" plan at $115/user/mo
Plan added · May 26, 2026
Zendesk Sell removed the "Professional" plan
Plan removed · May 26, 2026
Zendesk Sell added a new "Sell Enterprise" plan at $169/user/mo
Plan added · May 26, 2026
Zendesk Sell added a new "Sell Professional" plan at $115/user/mo
Plan added · May 26, 2026
Frequently Asked Questions
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