Updated March 2026 · Independent Analysis
Zendesk SellvsZoho CRM
Zoho CRM starts at $20/mo, 20% cheaper than Zendesk Sell's $25/mo. Zendesk Sell is rated higher at 4.2/5 vs Zoho CRM's 4.1/5.
Zendesk Sellvs Zoho CRM
★ 4.2/5+0.1 vs Zoho CRM
Only in Zendesk Sell
- ✦ Pipeline Management
- ✦ Calling
- ✦ Sequences
From $25/mo(pricier)Part of Zendesk (100K+ customers) users · est. 2007
Try Zendesk Sell Free →
Zoho CRMvs Zendesk Sell
★ 4.1/5-0.1 vs Zendesk Sell
Only in Zoho CRM
- ✦ Lead Management
- ✦ Deal Management
- ✦ Workflow Automation
✓ Free planFrom $20/mo(cheaper)250K+ businesses users · est. 1996
Try Zoho CRM Free →Ratings Breakdown
Zendesk Sell
4.2/5 avg
G2 Score4.2/5
Capterra Score4.3/5
G2 Rating4.2/5
Zoho CRM
4.1/5 avg
G2 Score4.1/5
Capterra Score4.3/5
G2 Rating4.1/5
Quick Stats
Feature Comparison
Zendesk Sell uniquely offers Pipeline Management, Calling, Sequences. Zoho CRM uniquely offers Lead Management, Deal Management, Workflow Automation. Both share 4 features including Contact Management, Email Integration, Mobile App.
Feature
Zendesk Sell
Zoho CRM
Contact Management
✓
✓
Email Integration
✓
✓
Mobile App
✓
✓
API
✓
✓
Pipeline Management
✓
✗
Calling
✓
✗
Sequences
✓
✗
Reporting
✓
✗
Lead Scoring
✓
✗
Smart Lists
✓
✗
Task Automation
✓
✗
Zendesk Integration
✓
✗
Custom Fields
✓
✗
Goals Tracking
✓
✗
Activity Feed
✓
✗
Lead Management
✗
✓
Deal Management
✗
✓
Workflow Automation
✗
✓
AI Assistant (Zia)
✗
✓
Reports & Analytics
✗
✓
Social CRM
✗
✓
Inventory Management
✗
✓
Custom Modules
✗
✓
Canvas Design
✗
✓
Telephony
✗
✓
Web Forms
✗
✓
Total Features
15
15
Quick Verdict
Independent analysis based on features, pricing, and user ratings
Choose Zendesk Sell if you need:
- ✓ Pipeline Management
- ✓ Calling
- ✓ Sequences
- ✓ Reporting
- ✓ Lead Scoring
Choose Zoho CRM if you need:
- ✓ Lead Management
- ✓ Deal Management
- ✓ Workflow Automation
- ✓ AI Assistant (Zia)
- ✓ Reports & Analytics
Pricing Comparison
Zoho CRM starts at $20/mo, 20% cheaper than Zendesk Sell's $25/mo.
Zendesk Sell Plans
Paid plans only
TeamBest Value
$25/agent/mo- • 2 pipelines
- • Email integration
Growth
$69/agent/mo- • 10 pipelines
- • Sequences
Professional
$149/agent/mo- • Lead scoring
- • Task automation
Zoho CRM Plans
Free tier available
Free
Free- • 3 users
- • Leads & contacts
- • Tasks
StandardBest Value
$20/user/mo- • Scoring rules
- • Workflows
- • Multiple pipelines
Professional
$35/user/mo- • SalesSignals
- • Blueprint
- • Inventory management
Enterprise
$50/user/mo- • Zia AI
- • Custom modules
- • Multi-user portals
Ultimate
$65/user/mo- • Advanced BI
- • Enhanced feature limits
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