Zendesk Sell vs Zoho CRM
- ✦ Pipeline Management
- ✦ Calling
- ✦ Sequences
- ✦ Lead Management
- ✦ Deal Management
- ✦ Workflow Automation
Zendesk Sell and Zoho CRM are both CRM tools. Zendesk Sell starts at $19/mo, Zoho CRM at $14/mo. Compare features, pricing, and ratings below to find the best fit for your team.
When to Choose Zendesk Sell vs Zoho CRM
The question that matters: “In what situation will I regret choosing A over B after 3 months?”
Sequences trigger multi-touch campaigns when deals stall at pipeline stages, cutting deal resurrection time from 6 weeks to 10 days without adding headcount.
Zia analyzes email sentiment and closed-won history to recommend the next move on stalled deals - discount, escalate, or pause - based on patterns from your own pipeline data.
Lead Scoring rules rank incoming prospects by conversion likelihood; Smart Lists then surface the strongest contacts for direct outreach, filtering noise from the daily pipeline.
Lead Management scores contacts by company size and engagement signals, then routes qualified leads to the right rep within 2 minutes of submission - no manual triage required.
Built-in Calling logs every conversation directly to contact records, cutting the gap between dialing and CRM updates from minutes to seconds per rep.
Pipeline Management surfaces deal-stage bottlenecks by rep and region, letting managers reallocate coaching before month-end reviews reveal missed targets.
Reports & Analytics builds rolling 90-day revenue forecasts weighted by deal stage and rep close rate - far more accurate than manual spreadsheet math for mid-market finance teams.
Pricing Comparison & PlansHigh· Verified Jun 2, 2026
Zendesk Sell Plans
Paid plans only
Sell Team
$19/user/moBest for: This entry-level plan is ideal for small sales teams needing core CRM functionalities
- ✓Contact and deal management
- ✓Lead tracking and organization
- ✓Email integration
- ✓Basic reporting
- ✓Basic ticketing system
Sell Growth
$55/user/moBest for: The Growth plan suits expanding teams requiring more automation and reporting capabilities
- ✓Complete sales process management
- ✓Advanced forecasting
- ✓Advanced analytics
- ✓Business rules
- ✓Performance dashboards
Sell Professional
$115/user/moBest for: Designed for larger, more established sales organizations, this plan offers advanced customization and robust analytics
- ✓Advanced reporting and analytics
- ✓Custom roles and permissions
- ✓Enhanced security features
- ✓Tools for scaling sales teams
- ✓Full pipeline visibility
Sell Enterprise
$169/user/moBest for: The Enterprise plan is for large organizations needing comprehensive sales management and security
- ✓Enterprise-level sales features
- ✓Advanced customization options
- ✓AI-powered tools
- ✓Enhanced security measures
- ✓Multi-department sales team support
Zoho CRM Plans
Free tier available
Free
FreeBest for: You get 3 users, Leads & contacts, Tasks
- ✓Manage leads, contacts, accounts, deals
- ✓Tasks, events, call logs, notes
- ✓Standard reports
- ✓Workflow management
- ✓Mobile apps
Standard
$14/user/moBest for: Scoring rules, Workflows, Multiple pipelines
- ✓Mass email
- ✓Multiple pipelines
- ✓Sales forecasting
- ✓Custom dashboards
- ✓Workflows
Professional
$23/user/moBest for: SalesSignals, Blueprint, Inventory management
- ✓Blueprint
- ✓Inventory management
- ✓Advanced customization options
- ✓SalesSignals
- ✓Email intelligence
Enterprise
$40/user/moBest for: Zia AI, Custom modules, Multi-user portals
- ✓Comprehensive AI
- ✓Territory management
- ✓Custom functions
- ✓Journey orchestration
- ✓Sandbox access
Ultimate
$52/user/moBest for: Advanced BI, Enhanced feature limits
- ✓Advanced analytics (Zoho Analytics)
- ✓Custom AI/ML platform
- ✓Priority support
- ✓Expanded storage
- ✓Advanced administration
Capability Breakdown
7 differences found across 18 standardized features
- •Pipeline Management
- •Contact Management
- •Email Integration
- •Calling
- •Sequences
- •Reporting
- •Lead Scoring
- •Smart Lists
- •Task Automation
- •Mobile App
- •API
- •Zendesk Integration
- •Custom Fields
- •Goals Tracking
- •Activity Feed
- •Lead Management
- •Deal Management
- •Contact Management
- •Workflow Automation
- •AI Assistant (Zia)
- •Reports & Analytics
- •Email Integration
- •Social CRM
- •Inventory Management
- •Custom Modules
- •Canvas Design
- •Mobile App
- •API
- •Telephony
- •Web Forms
Strengths & Limitations
Evaluative strengths and weaknesses: not feature lists
- +Competitive pricing from $19/mo
- +Multiple pricing tiers (3 plans) to match different needs
- +API access for custom integrations
- −The ability to communicate on the Zendesk ticket through the actual user software, so TOPs, would have been helpful.
- −I'm going to piggyback on what I said regarding Freshdesk concerning what could be better in Zendesk: incorporate more AI.
- −There could be improvements in integration, which can be achieved with APIs or tools like Zapier.
- −I don't have any suggestions on how Zendesk can be improved.
- −Sometimes, the calls do not record, and your conversation is cut midway.
- +Part of the extensive Zoho One ecosystem for unified business operations
- +Advanced customization with custom modules, fields, and layouts (Canvas)
- +Powerful workflow automation (Blueprint) to enforce sales processes
- +AI-powered assistant (Zia) for predictions and task automation
- −Steep learning curve due to the sheer number of features and settings
- −UI can feel cluttered and less intuitive than more modern competitors
- −Customer support response times can be slow, especially on lower tiers
- −Key features like AI (Zia) and advanced analytics are locked to expensive plans
- −Mobile app functionality is less robust than the desktop version
At a Glance
Recent Price History
Zoho CRM lowered "Ultimate" from $65/mo to $52/mo (-20%)
Price change · Jun 2, 2026
Zoho CRM lowered "Enterprise" from $50/mo to $40/mo (-20%)
Price change · Jun 2, 2026
Zoho CRM lowered "Professional" from $35/mo to $23/mo (-34%)
Price change · Jun 2, 2026
Zoho CRM lowered "Standard" from $20/mo to $14/mo (-30%)
Price change · Jun 2, 2026
Zendesk Sell removed the "Growth" plan
Plan removed · May 26, 2026
Zendesk Sell added a new "Sell Professional" plan at $115/user/mo
Plan added · May 26, 2026
Zendesk Sell removed the "Professional" plan
Plan removed · May 26, 2026
Zendesk Sell added a new "Sell Enterprise" plan at $169/user/mo
Plan added · May 26, 2026
Zendesk Sell added a new "Sell Professional" plan at $115/user/mo
Plan added · May 26, 2026
Frequently Asked Questions
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Sources & Data Trail · Zendesk Sell
- 1.Official Pricing Page·Source of verified tiers(Checked: 2026-05-26)
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Sources & Data Trail · Zoho CRM
- 1.Official Pricing Page·Source of verified tiers(Checked: 2026-06-02)
- 2.Official Website·Official vendor website
- 3.G2·G2 verified reviews · 4.1/5 · 2,926 reviews
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