Updated March 2026 · Independent Analysis
ClosevsSugarCRM
SugarCRM starts at $19/mo, 61% cheaper than Close's $49/mo. Close is rated higher at 4.7/5 vs SugarCRM's 3.8/5.
Closevs SugarCRM
★ 4.7/5+0.9 vs SugarCRM
Only in Close
- ✦ Built-in Calling
- ✦ Email Sequences
- ✦ SMS
From $49/mo(pricier)7K+ companies users · est. 2013
Try Close Free →
SugarCRMvs Close
★ 3.8/5-0.9 vs Close
Only in SugarCRM
- ✦ Contact Management
- ✦ Opportunity Management
- ✦ Sales Forecasting
From $19/mo(cheaper)7K+ customers users · est. 2004
Try SugarCRM Free →Ratings Breakdown
Close
4.7/5 avg
G2 Score4.7/5
Capterra Score4.7/5
G2 Rating4.7/5
SugarCRM
3.8/5 avg
G2 Score3.8/5
Capterra Score3.8/5
G2 Rating3.8/5
Quick Stats
Feature Comparison
Close uniquely offers Built-in Calling, Email Sequences, SMS. SugarCRM uniquely offers Contact Management, Opportunity Management, Sales Forecasting. Both share 4 features including Custom Fields, Reporting, API.
Feature
Close
SugarCRM
Custom Fields
✓
✓
Reporting
✓
✓
API
✓
✓
Mobile App
✓
✓
Built-in Calling
✓
✗
Email Sequences
✓
✗
SMS
✓
✗
Pipeline Management
✓
✗
Power Dialer
✓
✗
Predictive Dialer
✓
✗
Workflows
✓
✗
Integrations
✓
✗
Call Recording
✓
✗
Lead Management
✓
✗
Smart Views
✓
✗
Contact Management
✗
✓
Opportunity Management
✗
✓
Sales Forecasting
✗
✓
AI Predictions
✗
✓
Workflow Automation
✗
✓
Email Integration
✗
✓
Campaign Management
✗
✓
Case Management
✗
✓
Role-based Access
✗
✓
Third-party Integrations
✗
✓
Data Enrichment
✗
✓
Total Features
15
15
Quick Verdict
Independent analysis based on features, pricing, and user ratings
Choose Close if you need:
- ✓ Built-in Calling
- ✓ Email Sequences
- ✓ SMS
- ✓ Pipeline Management
- ✓ Power Dialer
Choose SugarCRM if you need:
- ✓ Contact Management
- ✓ Opportunity Management
- ✓ Sales Forecasting
- ✓ AI Predictions
- ✓ Workflow Automation
Pricing Comparison
SugarCRM starts at $19/mo, 61% cheaper than Close's $49/mo.
Close Plans
Paid plans only
StartupBest Value
$49/user/mo- • 3 users
- • Pipeline view
- • Built-in calling
Professional
$99/user/mo- • Workflows
- • Power Dialer
- • Custom activities
Enterprise
$139/user/mo- • Predictive Dialer
- • Custom objects
- • Call coaching
SugarCRM Plans
Paid plans only
EssentialsBest Value
$19/user/mo- • Contact management
- • Pipeline
Standard
$59/user/mo- • Forecasting
- • Quotas
Advanced
$85/user/mo- • AI predictions
- • Geo mapping
Premier
$135/user/mo- • Revenue intelligence
- • Advanced AI
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