Tidio Pricing: Plans & Cost Calculator 2026
From a free tier up to the $39/mo Plus plan, Tidio offers four tiers to scale your customer support.
Tidio plans and pricing
Free
Ideal for individuals or small teams needing basic AI assistant features to get started without cost.
Starter
Handle all customer conversations in one tool, reply faster
Growth
Deliver faster replies with smart automation and collaboration
Plus
Supercharge team with custom limits and dedicated CSM
Tidio pricing: the quick answer
Tidio is freemium as of July 11, 2026, with a free plan covering 50 conversations a month and four paid tiers above it. Starter is $39/mo and Growth is $59/mo, both billed per workspace, then the price jumps to $749/mo for Plus, with Premium quoted custom. The sticker hides real AI cost: Lyro AI gives 50 conversations once for free, then needs the standalone Lyro Agent add-on starting at $32.50/mo. Cheap to start, expensive the moment you scale volume.
- FreeFree
- Starter$39/mo
- Growth$59/mo
- Plus$749/mo
- PremiumCustom
At $39/mo to start, Tidio sits 3% below the $40/mo median across 6 ai assistants tools we track.
Tidio cost calculator
Tidio Hidden Costs & Pitfalls
Tidio's plan price is workspace-flat, so it looks tame until the usage sliders and add-ons come into play. The AI you probably signed up for and the branding you probably want removed both sit outside the base tier.
Tidio pricing, read against its live plans and category
Positioning
Tidio starts cheap and stays cheap right up until it doesn't. Starter at $39/mo sits under the category median and buys you solid live chat with 100 conversations, but the AI you likely came for is barely present at that tier. Growth at $59/mo is the real working plan for a small store, with advanced analytics and a conversation ceiling up to 2,000. Then the curve breaks: the next step, Plus, is $749/mo, with nothing in between. For small stores the lower tiers are fair value; anyone with steady volume ends up staring at that gap.
Cost drivers
- 1Lyro AI is 50 one-time free conversations, then the standalone Lyro Agent add-on starting at $32.50/mo. The base plan price is not the AI price.
- 2Removing Tidio branding costs $16.67/mo, a recurring add-on rather than a one-time purchase.
- 3Usage sliders on every tier scale your bill with conversation and Lyro volume, which is the mechanism behind the surprise-charge complaints.
Watch-outs
Buyers report bills climbing faster than expected once conversation caps are crossed, since Tidio moves you up rather than warning you. The free-to-paid step also frustrates people who assumed Lyro AI came bundled in.
Strengths
The free tier is genuinely usable for validating fit, and Growth resolves a large share of routine queries with Lyro once you add it. Users rate the setup 4.7/5.
Editor’s take
A small store should test on Starter at $39/mo and settle on Growth at $59/mo for steady traffic, budgeting the Lyro add-on separately. If your volume is heavy enough that the $749/mo Plus jump is in view, price a per-resolution alternative like Intercom Fin at $60/mo before you commit.
Oleh KemFounder & Lead AnalystTidio price history
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Frequently asked questions
Sources & verification
| Source | What was checked | Last checked |
|---|---|---|
| Official Pricing Page | Source of verified tiers | July 8, 2026 |
| Official Website | Official vendor website | — |
| G2 | G2 verified user reviews · 4.7/5 · 1,904 reviews | — |
| Capterra | Capterra verified user reviews · 4.7/5 | — |
| TrustRadius | TrustRadius verified reviews | — |
Every fact on this Tidio pricing page is tied to a named source and a verification date. Freshness-sensitive figures trace to the sources above; verify against the vendor before relying on them.
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