Tidio Review: Features, Pricing & Integrations 2026
Rated 4.7/5 by over 1,900 users. Tidio automates up to 70% of support with Lyro AI, offering a strong free tier and plans up to $749/mo.
Expert Analysis of Tidio
Anyone testing the free tier should read the Lyro line twice: those fifty AI conversations are a one-time allowance, not a monthly one. Live chat keeps running after they are spent. The AI stops.
Oleh KemFounder & Lead AnalystRecover Abandoned Carts With Lyro AI Chat
Lyro AI engages checkout visitors with product-fit and shipping questions, handling 70% automatically and capturing contact details for email follow-up campaigns.
Auto-Sort Shopify Tickets by Topic Category
Native Shopify integration splits return requests from billing disputes into specialist queues, halving misrouted handoffs and cutting resolution time by 75%.
Trigger Chat Only for High-Intent Visitors
Visitor tracking spots high-intent signals like rapid clicking, then triggers proactive chat only where it matters - reducing chat volume noise by 30%.
Free
FreeBest for: Ideal for individuals or small teams needing basic AI assistant features to get started without cost.
- ✓50 billable conversations/month
- ✓100 flow triggers
- ✓50 one-time Lyro AI conversations
- ✓Live chat
- ✓Visitor tracking
Showing 3 of 5 plans. See all plans & API pricing →
Prices last verified July 16, 2026
Monitored Plans & Rates
1 price change recordedComparEdge is tracking Tidio pricing: Change DetectedChangelog
Tidio changed "Starter" from $39/mo to $29/mo
The Final Verdict: Is Tidio Right for You?
A top-rated ai assistants tool with 20 features and a free plan - excellent for E-commerce and small business owners.
Top Pros
- Best free chatbot for small business
- Resolves 70% of queries with Lyro AI
- Top-rated (4.7/5) by users
Watch Out For
- Lyro AI conversations limited on lower plans
- Less suitable for complex enterprise needs
Developer Integrations
Oleh KemFounder & Lead AnalystExpert verified·Updated July 16, 2026·Our methodologyFrequently Asked Questions About Tidio
Sources & verification
| Source | What was checked | Last checked |
|---|---|---|
| Official Website | Official vendor website | — |
| Official Pricing Page | Source of verified tiers | July 16, 2026 |
| G2 | G2 verified user reviews · 4.7/5 · 1,904 reviews | — |
| Capterra | Capterra verified user reviews · 4.7/5 | — |
| TrustRadius | TrustRadius verified reviews | — |
Every fact on this Tidio pricing page is tied to a named source and a verification date. Freshness-sensitive figures trace to the sources above; verify against the vendor before relying on them.
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