
Rated 4.7/5 by over 1,900 users. Tidio automates up to 70% of support with Lyro AI, offering a strong free tier and plans up to $749/mo.
Tidio works well when small e-commerce stores need to automate basic customer queries with minimal setup. The friction starts when you attempt to customize chat workflows or set required fields, which users find highly restrictive, or when you quickly exhaust the 50 free chats per month limit. Before buying, compare vs BestChatBot, which allows you to build a knowledge-base assistant directly by scraping your website and uploading documents.
Oleh KemFounder & Lead AnalystLyro AI engages checkout visitors with product-fit and shipping questions, handling 70% automatically and capturing contact details for email follow-up campaigns.
Native Shopify integration splits return requests from billing disputes into specialist queues, halving misrouted handoffs and cutting resolution time by 75%.
Visitor tracking spots high-intent signals like rapid clicking, then triggers proactive chat only where it matters - reducing chat volume noise by 30%.
Best for: Ideal for individuals or small teams needing basic AI assistant features to get started without cost.
Best for: small businesses looking to implement essential AI chat and automation features to improve customer service.
Best for: Suitable for growing businesses that require more advanced AI capabilities, integrations, and higher chat volumes.
Showing 3 of 5 plans. See all plans & API pricing →
Prices last verified May 26, 2026
ComparEdge is tracking Tidio pricing: Change DetectedChangelog
Tidio raised "Starter" from $29/mo to $39/mo (+34%)
Plan Structure Changes
View all 10 →A top-rated ai assistants tool with 20 features and a free plan - excellent for E-commerce and small business owners.
Top Pros
Watch Out For
Independent head-to-head evaluation: pricing, capabilities, and use case alignment











