Tidio Review: Features, Pricing & Integrations 2026
Rated 4.7/5 by over 1,900 users. Tidio automates up to 70% of support with Lyro AI, offering a strong free tier and plans up to $749/mo.
Expert Analysis of Tidio
Tidio works well when small e-commerce stores need to automate basic customer queries with minimal setup. The friction starts when you attempt to customize chat workflows or set required fields, which users find highly restrictive, or when you quickly exhaust the 50 free chats per month limit. Before buying, compare vs BestChatBot, which allows you to build a knowledge-base assistant directly by scraping your website and uploading documents.
Oleh KemFounder & Lead AnalystRecover Abandoned Carts With Lyro AI Chat
Lyro AI engages checkout visitors with product-fit and shipping questions, handling 70% automatically and capturing contact details for email follow-up campaigns.
Auto-Sort Shopify Tickets by Topic Category
Native Shopify integration splits return requests from billing disputes into specialist queues, halving misrouted handoffs and cutting resolution time by 75%.
Trigger Chat Only for High-Intent Visitors
Visitor tracking spots high-intent signals like rapid clicking, then triggers proactive chat only where it matters - reducing chat volume noise by 30%.
Free
FreeBest for: Ideal for individuals or small teams needing basic AI assistant features to get started without cost.
- ✓50 billable conversations/month
- ✓100 flow triggers
- ✓50 one-time Lyro AI conversations
- ✓Live chat
- ✓Visitor tracking
Showing 3 of 5 plans. See all plans & API pricing →
Prices last verified July 16, 2026
Monitored Plans & Rates
1 price change recordedComparEdge is tracking Tidio pricing: Change DetectedChangelog
Tidio changed "Starter" from $39/mo to $29/mo
The Final Verdict: Is Tidio Right for You?
A top-rated ai assistants tool with 20 features and a free plan - excellent for E-commerce and small business owners.
Top Pros
- Best free chatbot for small business
- Resolves 70% of queries with Lyro AI
- Top-rated (4.7/5) by users
Watch Out For
- Lyro AI conversations limited on lower plans
- Less suitable for complex enterprise needs
Developer Integrations
Oleh KemFounder & Lead AnalystExpert verified·Updated July 16, 2026·Our methodologyFrequently Asked Questions About Tidio
Sources & verification
| Source | What was checked | Last checked |
|---|---|---|
| Official Website | Official vendor website | — |
| Official Pricing Page | Source of verified tiers | July 16, 2026 |
| G2 | G2 verified user reviews · 4.7/5 · 1,904 reviews | — |
| Capterra | Capterra verified user reviews · 4.7/5 | — |
| TrustRadius | TrustRadius verified reviews | — |
Every fact on this Tidio pricing page is tied to a named source and a verification date. Freshness-sensitive figures trace to the sources above; verify against the vendor before relying on them.
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