LiveChat Pricing: Plans & Cost Calculator 2026
The $59/user/mo Team plan is the most popular of LiveChat's 3 paid tiers, which range from $25 to $89/user/mo with no free option.
LiveChat plans and pricing
Billing surface
Pick a plan, set your seat count and switch billing to see the running total. The full breakdown lives in the calculator below.
Starter
Small business
Team
Full-time support team
Business
Customer service department
Enterprise
Global company, global reach
LiveChat pricing: the quick answer
LiveChat costs $19 to $79 per user per month on annual billing across three paid tiers plus a custom Enterprise plan, with no free option. Starter is $19/user/mo billed annually ($25 month to month) but limits you to one user and 60-day chat history, Team is $49 ($59 monthly) with unlimited chat history and agent groups, and Business is $79 ($89 monthly) with staffing prediction and advanced reporting. The chat widget is the product; the AI chatbot is not. LiveChat's ChatBot ships as a separate product on its own subscription.
- Starter$25/user/mo
- Team$59/user/mo
- Business$89/user/mo
- EnterpriseCustom
At $25/mo to start, LiveChat sits 9% above the $23/mo median across 5 customer support tools we track.
LiveChat cost calculator
LiveChat Hidden Costs & Pitfalls
The plan price buys the live chat widget and human-agent tooling, and not much else. The things buyers assume are included, the AI chatbot chief among them, are separate products with their own price tags.
LiveChat pricing, read against its live plans and category
Positioning
LiveChat positions itself as a premium, specialized tool with pricing that scales quickly. The Starter plan at $25/user/mo is affordable but severely limits you to a 60-day chat history. To get functional team features like agent groups and advanced reporting, you must upgrade to the Team plan at $59/user/mo, which sits right at the category median of $60/mo. For larger operations, the Business plan at $89/user/mo is a steep jump that is difficult to justify unless you absolutely require full-time customer service team features.
Cost drivers
- 1Pricing is straightforward; no documented hidden fees or overage traps found.
Watch-outs
Users report significant friction when trying to cancel or secure refunds, with support response times dragging out for weeks. Additionally, the entry-level pricing tier has historically restricted visitor volume, meaning small businesses can easily outgrow the cheaper plans faster than expected.
Strengths
The Starter plan at $25/user/mo offers rich chat widgets with eye-catchers and custom branding.
- Rich chat widgets with eye-catchers and custom branding
- Built-in ticketing system to manage issues after chats end
- Detailed performance reports and agent dashboards
What users say
“If you want pure live chat with humans... and have the budget, LiveChat is solid.”
“I”
Editor’s take
If you have a dedicated support team and the budget for a reliable, human-centric chat widget, the Team plan at $59/user/mo offers the best balance of reporting and customization. However, smaller teams looking for a more budget-friendly, all-in-one shared inbox should look elsewhere. Consider Help Scout starting at $20/mo as a much more affordable alternative for multi-channel support.
Oleh KemFounder & Lead AnalystLiveChat price history
Cheaper Customer Support tools
Frequently asked questions
Sources & verification
| Source | What was checked | Last checked |
|---|---|---|
| Official Pricing Page | Source of verified tiers | July 8, 2026 |
| Official Website | Official vendor website | — |
| G2 | G2 verified user reviews · 4.4/5 · 806 reviews | — |
| Capterra | Capterra verified user reviews · 4.6/5 | — |
| TrustRadius | TrustRadius verified reviews | — |
Every fact on this LiveChat pricing page is tied to a named source and a verification date. Freshness-sensitive figures trace to the sources above; verify against the vendor before relying on them.
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