LiveChat Pricing: Plans & Features 2026
The $59/user/mo Team plan is the most popular of LiveChat's 3 paid tiers, which range from $25 to $89/user/mo with no free option.
LiveChat Plans & Tiers Explained
Starter
$25/user/moBest for: This plan is ideal for small teams or individuals needing basic live chat functionality
- ✓60-day chat history
- ✓Basic chat customization
- ✓Copilot AI assistant
- ✓Canned responses
- ✓Applications for web, mobile, and desktop
Team
$59/user/moBest for: Designed for growing teams, this plan includes advanced features like agent groups and reporting
- ✓Agent groups
- ✓Advanced reporting
- ✓Copilot AI assistant
- ✓Canned responses
- ✓Customizable pre-chat & post-chat surveys
Business
$89/user/moBest for: Best suited for larger organizations requiring robust support and automation
- ✓Expanded management options
- ✓Advanced reporting and statistics
- ✓Copilot AI assistant
- ✓Canned responses
- ✓Customizable pre-chat & post-chat surveys
Enterprise
Contact SalesBest for: This custom plan is for very large businesses with unique needs and high volume
- ✓Dedicated account manager
- ✓Advanced reporting and statistics
- ✓Copilot AI assistant
- ✓Canned responses
- ✓Customizable pre-chat & post-chat surveys
Pricing Expert Take
Independent analysis · LiveChat
Value Analysis
LiveChat positions itself as a premium, specialized tool with pricing that scales quickly. The Starter plan at $25/user/mo is affordable but severely limits you to a 60-day chat history. To get functional team features like agent groups and advanced reporting, you must upgrade to the Team plan at $59/user/mo, which sits right at the category median of $60/mo. For larger operations, the Business plan at $89/user/mo is a steep jump that is difficult to justify unless you absolutely require full-time customer service team features.
Hidden Costs
- Pricing is straightforward; no documented hidden fees or overage traps found.
Red Flags
Users report significant friction when trying to cancel or secure refunds, with support response times dragging out for weeks. Additionally, the entry-level pricing tier has historically restricted visitor volume, meaning small businesses can easily outgrow the cheaper plans faster than expected.
"I wanted a refund, but it took them a month to reply"
"Tidio is way more affordable for small businesses... getting more features than with LiveChat"
Based on analysis of recent Reddit and G2 discussions.
Green Wins
The Starter plan at $25/user/mo offers rich chat widgets with eye-catchers and custom branding.
- Rich chat widgets with eye-catchers and custom branding
- Built-in ticketing system to manage issues after chats end
- Detailed performance reports and agent dashboards
User Voices
"If you want pure live chat with humans... and have the budget, LiveChat is solid."
"I'm paying less and getting more features than I would have with LiveChat"
"LiveChat because of its easy to use interface and detailed reporting"
G2
Verdict
If you have a dedicated support team and the budget for a reliable, human-centric chat widget, the Team plan at $59/user/mo offers the best balance of reporting and customization. However, smaller teams looking for a more budget-friendly, all-in-one shared inbox should look elsewhere. Consider Help Scout starting at $20/mo as a much more affordable alternative for multi-channel support.
How Does LiveChat Pricing Compare?
Overview
LiveChat offers plans starting at $25/user/mo for its Starter plan, scaling up to $89/user/mo for Business. An Enterprise plan is available with custom pricing for larger organizations. Pricing is per user per month.
Cost Per User
Which Plan Is Right for You?
This plan is ideal for small teams or individuals needing basic live chat functionality. It offers essential features to get started with customer support.
Designed for growing teams, this plan includes advanced features like agent groups and reporting. It helps optimize collaboration and monitor performance effectively.
Best suited for larger organizations requiring robust support and automation. It provides features like work scheduling and advanced security for comprehensive operations.
This custom plan is for very large businesses with unique needs and high volume. It offers tailored solutions, dedicated support, and advanced integrations.
vs. Category Average
Right at the category average
Our Verdict
LiveChat costs $0–$89/user/mo as of May 30, 2026, with 4 plans.
Mid-range pricing for chat-only functionality. Harder to justify against Crisp Pro at $95 flat for unlimited seats once you have more than 3 agents.
Is LiveChat Worth the Price?
Strengths
- 1Rich chat widgets with eye-catchers and custom branding
- 2Built-in ticketing system to manage issues after chats end
- 3Detailed performance reports and agent dashboards
- 4Excellent, full-featured mobile apps for iOS and Android
- 5Chat supervision tools for real-time agent monitoring
Considerations
- 1AI and automation features are restricted to higher-tier plans
- 2Per-agent pricing becomes costly for large support teams
- 3No built-in knowledge base feature; requires integration
- 4Limited social media channel integrations (mostly via API)
- 5Starter plan lacks basic reporting and ticketing features
Ideal For
SMBs needing a dedicated chat tool
Which plan fits you
Pricing Takeaway
★ 4.4/5Mid-range pricing for chat-only functionality. Harder to justify against Crisp Pro at $95 flat for unlimited seats once you have more than 3 agents.
What Does LiveChat Actually Cost You?
List price covers the subscription. Total cost of ownership for LiveChat typically includes additional line items that don't appear on the pricing page.
Ask vendors for a total cost of ownership estimate before signing. Our methodology covers how we calculate verified list prices.
LiveChat Pricing History
Budget-Friendly Customer Support Tools
Frequently Asked Questions
How does LiveChat pricing compare?
See how LiveChat's 4 pricing plans stack up against similar Customer Support tools.
Research Reports
Sources & Data Trail · LiveChat
- 1.Official Pricing Page·Source of verified tiers(Checked: 2026-05-30)
- 2.Official Website·Official vendor website
- 3.G2·G2 verified user reviews · 4.4/5 · 806 reviews
- 4.Capterra·Capterra verified user reviews · 4.6/5
- 5.TrustRadius·TrustRadius verified reviews