Gorgias Pricing: Plans & Cost Calculator 2026
Gorgias bills by ticket volume, from $10 to $900/mo across five plans including quote-only Enterprise, scaling with your support volume rather than agent count.
Gorgias plans and pricing
Billing surface
Pick a plan, set your seat count and switch billing to see the running total. The full breakdown lives in the calculator below.
Starter
Fine for very small DTC brands just starting out, with 50 tickets a month and up to three seats
Basic
Works for brands doing $1M-$5M GMV with typical support volumes: 300 tickets and unlimited seats
Pro
For brands doing significant volume, with 2,000 tickets a month
Advanced
Enterprise
Gorgias pricing: the quick answer
Gorgias costs $10 to $900 per month across four published tiers plus a custom Enterprise plan, and it bills by ticket volume rather than by agent. Starter is $10/mo for 50 tickets and three seats, Basic is $60/mo for 300 tickets with unlimited users, Pro is $360/mo for 2,000 tickets, and Advanced is $900/mo for 5,000. The seats are effectively free; the tickets are the meter. The AI Agent is billed separately, per resolved conversation, on top of whatever tier you pick.
- Starter$10/mo
- Basic$60/mo
- Pro$360/mo
- Advanced$900/mo
- EnterpriseCustom
At $10/mo to start, Gorgias sits 60% below the $25/mo median across 5 customer support tools we track.
Gorgias cost calculator
Gorgias Hidden Costs & Pitfalls
Gorgias sells ticket capacity, not seats, so the sticker only covers a fixed monthly ticket allowance. Blow past it, turn on the AI Agent, or add voice, and the real bill diverges from the plan price fast.
Gorgias pricing, read against its live plans and category
Positioning
Gorgias positions itself as a premium, volume-based helpdesk, with its entry-level Starter plan at $10/mo for just 50 tickets. While its Basic plan sits well above the category median of $25/mo, scaling businesses face steep price jumps to $360/mo for Pro and $900/mo for Advanced. For high-volume Shopify merchants who heavily utilize native workflows like refunds and cancellations, the automation efficiency justifies the premium. However, for general support, the steep volume-based pricing makes it a very expensive option compared to per-seat models.
Cost drivers
- 1Ticket overage charges when exceeding monthly plan limits (50 tickets on Starter, 300 on Basic, 2,000 on Pro, 5,000 on Advanced).
- 2Separate paid automation add-on fees required to access advanced self-service and AI features.
- 3Upgraded integration requirements, as Magento is locked behind the $360/mo Pro tier and custom integrations require the Enterprise tier.
Watch-outs
The volume-based pricing model penalizes fast-growing brands, turning high customer engagement and social media comments into massive monthly bills. Users find that the AI and automation features require expensive add-ons and fail to communicate with critical third-party platforms.
Strengths
The Starter plan at $10/mo offers deep Shopify integration: edit orders & issue refunds in the helpdesk.
- Deep Shopify integration: edit orders & issue refunds in the helpdesk
- Attribute support interactions directly to sales revenue
- Automate responses using 100+ e-commerce data points (e.g., order status)
What users say
“Triple the price, but supposedly amazing for Shopify-native workflows”
“Everything customer service goes through Gorgias - all social channels eg dms and comments”
Editor’s take
Shopify and BigCommerce merchants with low ticket volumes should start on the Basic plan at $60/mo to unlock essential social media integrations. High-volume stores must carefully calculate potential overage fees before committing to the $360/mo Pro plan. If you want predictable, fixed costs that scale with your team size rather than your ticket volume, choose Help Scout at $30/mo as the sharpest alternative.
Oleh KemFounder & Lead AnalystGorgias price history
Frequently asked questions
Sources & verification
| Source | What was checked | Last checked |
|---|---|---|
| Official Pricing Page | Source of verified tiers | July 16, 2026 |
| Official Website | Official vendor website | — |
| G2 | G2 verified user reviews · 4.6/5 · 560 reviews | — |
| Capterra | Capterra verified user reviews · 4.6/5 | — |
| TrustRadius | TrustRadius verified reviews | — |
Every fact on this Gorgias pricing page is tied to a named source and a verification date. Freshness-sensitive figures trace to the sources above; verify against the vendor before relying on them.
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