Gorgias Pricing: Plans & Features 2026
Basic at $60/month is the most popular of Gorgias's 4 plans. Ticket-based pricing ranges from $10/mo to $900/month, scaling with your support volume.
Gorgias Plans & Tiers Explained
Starter
$10/moBest for: Fine for very small DTC brands just starting out
- ✓50 tickets per month
- ✓Up to 3 user seats
- ✓Shopify & BigCommerce integrations
- ✓Email & Chat channels
- ✓Access to Gorgias Academy
Basic
$60/moBest for: Works for brands doing $1M-$5M GMV with typical support volumes
- ✓300 tickets per month
- ✓Unlimited user seats
- ✓150+ integrations (including Shopify, BigCommerce)
- ✓Social media channels (Facebook, Instagram)
- ✓Live Chat & Email support
Pro
$360/moBest for: For brands doing significant volume
- ✓2,000 tickets per month
- ✓Unlimited user seats
- ✓Revenue statistics & tracking
- ✓Satisfaction surveys (CSAT)
- ✓Magento integration
Advanced
$900/mo- ✓5,000 tickets per month
- ✓Unlimited user seats
- ✓Dedicated Customer Success Manager
- ✓Advanced onboarding & training
- ✓SLA monitoring & reporting
Enterprise
Contact Sales- ✓Custom ticket volume
- ✓Unlimited user seats
- ✓Custom integration services
- ✓Dedicated CSM & Solutions Architect
- ✓Enterprise-grade security & SLA
Pricing Expert Take
Independent analysis · Gorgias
Value Analysis
Gorgias positions itself as a premium, volume-based helpdesk, with its entry-level Starter plan at $10/mo for just 50 tickets. While its Basic plan matches the category median of $60/mo, scaling businesses face steep price jumps to $360/mo for Pro and $900/mo for Advanced. For high-volume Shopify merchants who heavily utilize native workflows like refunds and cancellations, the automation efficiency justifies the premium. However, for general support, the steep volume-based pricing makes it a very expensive option compared to per-seat models.
Hidden Costs
- Ticket overage charges when exceeding monthly plan limits (50 tickets on Starter, 300 on Basic, 2,000 on Pro, 5,000 on Advanced).
- Separate paid automation add-on fees required to access advanced self-service and AI features.
- Upgraded integration requirements, as Magento is locked behind the $360/mo Pro tier and custom integrations require the Enterprise tier.
Red Flags
The volume-based pricing model penalizes fast-growing brands, turning high customer engagement and social media comments into massive monthly bills. Users find that the AI and automation features require expensive add-ons and fail to communicate with critical third-party platforms.
"Gorgias AI would not work for us because it can't communicate with third party platforms"
"Zendesk is paid for per agent, so our costs are fixed and lower"
Based on analysis of recent Reddit and G2 discussions.
Green Wins
The Starter plan at $10/mo offers deep Shopify integration: edit orders & issue refunds in the helpdesk.
- Deep Shopify integration: edit orders & issue refunds in the helpdesk
- Attribute support interactions directly to sales revenue
- Automate responses using 100+ e-commerce data points (e.g., order status)
"Users consistently praise Gorgias for its ease of use and seamless integrations with platforms"
G2
User Voices
"Triple the price, but supposedly amazing for Shopify-native workflows"
"Everything customer service goes through Gorgias - all social channels eg dms and comments"
"Gorgias AI - Good if you're already on Gorgias... But sounds generic as hell"
"There are definitely cheaper alternatives than Gorgias if you're willing to move"
Verdict
Shopify and BigCommerce merchants with low ticket volumes should start on the Basic plan at $60/mo to unlock essential social media integrations. High-volume stores must carefully calculate potential overage fees before committing to the $360/mo Pro plan. If you want predictable, fixed costs that scale with your team size rather than your ticket volume, choose Help Scout at $20/mo as the sharpest alternative.
How Does Gorgias Pricing Compare?
Overview
Gorgias prices by ticket volume rather than agents. Starter is $10/month for 50 tickets. Basic is $60/month for 300 tickets. Pro is $360/month for 2,000 tickets. Advanced is $900/month for 5,000 tickets. Overage is $40 per additional 100 tickets.
Cost Per User
Which Plan Is Right for You?
Fine for very small DTC brands just starting out. You will likely outgrow this in your first real promotional period.
Works for brands doing $1M-$5M GMV with typical support volumes. Estimate your monthly tickets before committing - overage fees add up fast.
For brands doing significant volume. At this tier, the Shopify integration and automation macros should be saving enough agent time to justify the cost.
vs. Category Average
66% below the customer support average
Our Verdict
Gorgias costs $0–$900/mo as of May 21, 2026, with 5 plans.
Unique ticket-based pricing makes it predictable for ecommerce brands with seasonal spikes but expensive compared to per-agent tools for high-volume support teams.
Is Gorgias Worth the Price?
Strengths
- 1Deep Shopify integration: edit orders & issue refunds in the helpdesk
- 2Attribute support interactions directly to sales revenue
- 3Automate responses using 100+ e-commerce data points (e.g., order status)
- 4Pre-built macros and rules specifically for e-commerce inquiries
- 5Consolidates social media comments and DMs into one ticket view
Considerations
- 1Ticket-based pricing becomes very expensive for high-volume stores
- 2Lacks advanced features for non-e-commerce use cases (e.g., ITIL)
- 3Reporting and analytics on lower-tier plans are quite basic
- 4No built-in knowledge base feature; requires third-party integration
- 5User interface can feel cluttered with extensive Shopify data
Ideal For
Shopify & BigCommerce DTC brands
Which plan fits you
Pricing Takeaway
★ 4.6/5Unique ticket-based pricing makes it predictable for ecommerce brands with seasonal spikes but expensive compared to per-agent tools for high-volume support teams.
What Does Gorgias Actually Cost You?
List price covers the subscription. Total cost of ownership for Gorgias typically includes additional line items that don't appear on the pricing page.
Ask vendors for a total cost of ownership estimate before signing. Our methodology covers how we calculate verified list prices.
Gorgias Pricing History
Frequently Asked Questions
How does Gorgias pricing compare?
See how Gorgias's 5 pricing plans stack up against similar Customer Support tools.
Research Reports
Sources & Data Trail · Gorgias
- 1.Official Pricing Page·Source of verified tiers(Checked: 2026-05-21)
- 2.Official Website·Official vendor website
- 3.G2·G2 verified user reviews · 4.6/5 · 560 reviews
- 4.Capterra·Capterra verified user reviews · 4.6/5
- 5.TrustRadius·TrustRadius verified reviews