Dialpad Pricing: Plans & Cost Calculator 2026
Standard and Pro seats run $27 to $35/user/mo, but that is only one of Dialpad's four price lists. Support and Sell add contact-center and sales-dialer seats that reach up to $170/user/mo, with quote-only Enterprise and a usage-based AI Agent on top.
Dialpad plans and pricing
Billing surface
Pick a plan, set your seat count and switch billing to see the running total. The full breakdown lives in the calculator below.
Standard
Small teams: calls, AI meetings, messaging
Pro
Growing businesses: CRM integrations, 24/7 support
Sell Essentials
Entry sales dialer: outbound, transcription, analytics
Support Essentials
Entry contact center: routing, transcription, real-time monitoring
Sell Advanced
AI coaching, CRM moment logging, additional channels
Support Advanced
AI coaching, CRM moment logging, additional channels
Enterprise
99.9% uptime, unlimited offices, custom SLA
Support Enterprise
Enterprise contact center (custom quote)
Dialpad AI Agent
Autonomous voice/chat AI agents (prepaid credit pool, contact sales)
Dialpad pricing: the quick answer
Dialpad's phone plans run $27/user/mo on Standard and $35/user/mo on Pro, dropping to $15 and $25 per user monthly on the annual commitment, with Enterprise quoted by sales and no free tier. Those are the meeting seats. The contact-center and sales dialer lines are priced separately and start higher, at $95/user/mo for Support Essentials and $49/user/mo for Sell Essentials, while the AI Agent bills from a prepaid credit pool. Read the product tabs first, because Dialpad is really four price lists wearing one logo.
- Standard$27/user/mo
- Pro$35/user/mo
- Sell Essentials$49/user/mo
- Support Essentials$95/user/mo
- Sell Advanced$110/user/mo
- Support Advanced$135/user/mo
- Support Premium$170/user/mo
- Sell Premium$170/user/mo
- All 12 plans below
At $27/mo to start, Dialpad sits 69% above the $16/mo median across 17 video conferencing tools we track.
Dialpad cost calculator
Dialpad Hidden Costs & Pitfalls
The Connect seat is the cheap part. What inflates a Dialpad bill is buying more than one of its four product lines and feeding the conversational AI.
Dialpad pricing, read against its live plans and category
Positioning
Dialpad's Standard plan starts at $27/user/mo, sitting above the category median of $16/mo. While the entry-tier includes generous features like unlimited real-time transcription and domestic calling, the value degrades quickly for smaller teams. Upgrading to the Pro plan at $35/user/mo is required just to access basic CRM integrations and international texting. For solopreneurs and small teams, the entry-level pricing does not deliver enough baseline value to justify the premium over cheaper competitors.
Cost drivers
- 1Annual billing lock-in: The advertised $27/mo and $35/mo rates require a yearly commitment, with monthly billing options costing significantly more.
- 2Integration paywalls: Popular business integrations like Zapier and Slack are locked behind the more expensive Pro plan ($35/user/mo).
- 3Additional phone numbers: Adding extra local or toll-free numbers incurs separate, recurring monthly fees not included in the base plan price.
Watch-outs
Users report frustrating billing practices and a severe decline in support quality unless they pay for the highest tiers. The company has also faced backlash for altering its call recording terms and locking essential features behind sudden plan changes.
Strengths
The Standard plan at $27/user/mo offers real-time AI transcription and coaching in live video meetings.
- Real-time AI transcription and coaching in live video meetings
- Unified app for voice, video, messaging, and contact center
- Vi (Voice Intelligence) provides post-meeting summaries with action items
What users say
“Dialpad”
“Enterprise Tools (Aircall, Dialpad, etc.): They look great”
Editor’s take
Solopreneurs and budget-conscious teams should avoid the Standard plan due to restricted integrations and poor entry-level support. Mid-sized sales teams who heavily utilize Salesforce or API workflows will get the most value out of the Pro plan at $35/user/mo. If you want a more cost-effective collaboration suite with reliable support, choose Zoom at its lower starting price point.
Oleh KemFounder & Lead AnalystDialpad price history
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Frequently asked questions
Sources & verification
| Source | What was checked | Last checked |
|---|---|---|
| Official Pricing Page | Source of verified tiers | July 16, 2026 |
| Official Website | Official vendor website | — |
| G2 | G2 verified user reviews · 4.4/5 · 4,162 reviews | — |
| Capterra | Capterra verified user reviews · 4.3/5 | — |
| TrustRadius | TrustRadius verified reviews | — |
Every fact on this Dialpad pricing page is tied to a named source and a verification date. Freshness-sensitive figures trace to the sources above; verify against the vendor before relying on them.
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