Dialpad Pricing History and Changes

Manually verified audit trail of all pricing changes, plan updates, and feature additions

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July 16, 2026

Plan Added
Dialpad AI AgentCustom

Dialpad added a new "Dialpad AI Agent" plan at Custom

field: pricing.plans
Plan Added
Sell EnterpriseCustom

Dialpad added a new "Sell Enterprise" plan at Custom

field: pricing.plans
Plan Added
Support EnterpriseCustom

Dialpad added a new "Support Enterprise" plan at Custom

field: pricing.plans
Pricing Change
Support Premium

Dialpad changed "Support Premium" from Custom to $170/user/mo

Custom→$170/user/mo
field: pricing.plans

June 3, 2026

Plan Added
Sell Premium$170/mo

Dialpad added a new "Sell Premium" plan at $170/user/mo

Comprehensive sales features (general description from source)
Plan Added
Sell Advanced$110/mo

Dialpad added a new "Sell Advanced" plan at $110/user/mo

Enhanced sales features (general description from source)
Plan Added
Sell Essentials$49/mo

Dialpad added a new "Sell Essentials" plan at $49/user/mo

Outbound calling capabilitiesBasic AI features including transcriptionCall recording
Plan Added
Support Premium

Dialpad added a new "Support Premium" plan (Custom pricing)

Unlocks all optional features
Plan Added
Support Advanced$135/mo

Dialpad added a new "Support Advanced" plan at $135/user/mo

Build self-service workflowsIntegrate digital support channels
Plan Added
Support Essentials$95/mo

Dialpad added a new "Support Essentials" plan at $95/user/mo

Inbound voice calling with call routing and IVRBasic digital channelsCall monitoring (whisper, barge, listen)
Verified
Standard

Dialpad lowered "Standard" from $27/mo to $20/mo (-26%)

$27/mo→$20/mo ↓
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