Dialpad Review: Features, Pricing & Integrations 2026
Best for teams needing real-time AI transcription and coaching in live meetings. Rated 4.4/5 on G2, plans start at $27/mo with a 10-user video limit.
Expert Analysis of Dialpad
Dialpad works well when small teams need flexible mobile access and automated AI meeting transcriptions. The friction starts when users encounter inconsistent call quality, such as choppy audio, one-way audio glitches, or incoming calls that fail to connect until after the 12-second mark. Before buying, compare vs Nextiva, a platform that prioritizes basic call reliability and text messaging without Dialpad's heavy AI complexity.
Oleh KemFounder & Lead AnalystDialpad Vendor Lock-In Score
Real-Time Sales Coaching During Live Demos
Sales managers use Dialpad's Real-time Coaching feature to whisper guidance to reps mid-call without the prospect hearing-correcting pitch objections, suggesting closes, or.
Build AI Transcripts for Regulatory Call Archives
Financial services teams configure AI Transcription to automatically generate searchable, timestamped records of every customer interaction-fulfilling audit requirements without.
Standard
$27/user/moBest for: This plan is ideal for small teams needing essential communication tools
- ✓Unlimited domestic calling (US/Canada)
- ✓HD audio and AI noise cancellation
- ✓Local and toll-free numbers in 70+ countries
- ✓Visual voicemail with AI transcription
- ✓Unlimited call recording with real-time transcription
Pro
$35/user/moBest for: The Pro plan suits growing businesses requiring advanced features like international calling and CRM integrations
- ✓All Standard features
- ✓International texting
- ✓Zapier and Slack integrations
- ✓Dialpad API and webhooks
- ✓Additional numbers
Enterprise
Contact SalesBest for: Designed for large organizations, this plan offers tailored solutions and dedicated support
- ✓All Standard and Pro features
- ✓Unlimited feature usage
- ✓Priority support
- ✓Advanced call center management capabilities
- ✓Designed for complex communication systems and high call volumes
Prices last verified May 30, 2026
Dialpad Price History
4 price changes recordedComparEdge is tracking Dialpad pricing: Change DetectedChangelog
Dialpad raised "Standard" from $15/mo to $27/mo (+80%)
Dialpad raised "Pro" from $25/mo to $35/mo (+40%)
Dialpad lowered "Pro" from $35 to $25/mo (29%)
Dialpad lowered "Standard" from $27 to $15/mo (44%)
The Final Verdict: Is Dialpad Right for You?
Strong video conferencing choice for SMBs wanting a unified AI comms platform - 4.4/5 rating, 15 features.
Top Pros
- Real-time AI transcription and coaching in live video meetings
- Unified app for voice, video, messaging, and contact center
- Vi (Voice Intelligence) provides post-meeting summaries with action items
Watch Out For
- Video meeting participant limit (10) on the Standard plan is low
- Advanced analytics and reporting are gated behind higher-priced tiers
Oleh KemFounder & Lead AnalystExpert verified·Updated May 30, 2026·Our methodologyFrequently Asked Questions About Dialpad
How Does Dialpad Compare to Top Alternatives?
Independent head-to-head evaluation: pricing, capabilities, and use case alignment
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Sources & Data Trail · Dialpad
- 1.Official Website·Official vendor website
- 2.Official Pricing Page·Source of verified tiers(Checked: 2026-05-30)
- 3.G2·G2 verified user reviews · 4.4/5 · 4,162 reviews
- 4.Capterra·Capterra verified user reviews · 4.3/5
- 5.TrustRadius·TrustRadius verified reviews