Salesforce vs Zendesk Sell
- ✦ Opportunity Management
- ✦ Lead Management
- ✦ Sales Forecasting
- ✦ Pipeline Management
- ✦ Calling
- ✦ Sequences
Salesforce and Zendesk Sell are both CRM tools. Salesforce starts at $25/mo, Zendesk Sell at $19/mo. Compare features, pricing, and ratings below to find the best fit for your team.
When to Choose Salesforce vs Zendesk Sell
The question that matters: “In what situation will I regret choosing A over B after 3 months?”
Lead Management scoring rules weight email opens and demo attendance, then auto-route high-intent leads to inside sales in under 15 minutes - cutting time-to-first-contact from.
Lead Scoring rules rank incoming prospects by conversion likelihood; Smart Lists then surface the strongest contacts for direct outreach, filtering noise from the daily pipeline.
Salesforce Contact Management links decision-makers, influencers, and procurement contacts to a single Opportunity record, with email opens and meeting attendance tracked per.
Sequences trigger multi-touch campaigns when deals stall at pipeline stages, cutting deal resurrection time from 6 weeks to 10 days without adding headcount.
Built-in Calling logs every conversation directly to contact records, cutting the gap between dialing and CRM updates from minutes to seconds per rep.
Pipeline Management surfaces deal-stage bottlenecks by rep and region, letting managers reallocate coaching before month-end reviews reveal missed targets.
Pricing Comparison & PlansHigh· Verified May 26, 2026
Salesforce Plans
Paid plans only
Free Suite
FreeBest for: Ideal for individuals or very small teams exploring basic CRM functionalities
- ✓CRM basics
- ✓2 user licenses
- ✓Lead management
- ✓Contact management
- ✓Opportunity tracking
Starter Suite
$25/user/moBest for: small businesses needing core sales and service features
- ✓Sales + Service + Marketing
- ✓Email marketing
- ✓Case management
- ✓No contract required
Pro Suite
$100/user/moBest for: Suitable for growing teams requiring more advanced customization and automation
- ✓Advanced forecasting
- ✓Automated workflows
- ✓Pipeline management
- ✓Revenue intelligence
Enterprise
$165/user/moBest for: Designed for larger organizations needing extensive customization, integration, and workflow automation
- ✓Custom objects
- ✓Advanced APIs
- ✓Workflow automation
- ✓Advanced reporting
Unlimited
$330/user/moBest for: Provides comprehensive features, unlimited customization, and premium support for large enterprises
- ✓AI features
- ✓Premier support
- ✓Full customization
- ✓Sandbox environments
Einstein 1 Sales
$500/user/moBest for: The top tier for businesses seeking cutting edge AI driven insights and automation
- ✓Einstein Copilot AI
- ✓Data Cloud
- ✓Revenue Intelligence
- ✓All Unlimited features
Zendesk Sell Plans
Paid plans only
Sell Team
$19/user/moBest for: This entry-level plan is ideal for small sales teams needing core CRM functionalities
- ✓Contact and deal management
- ✓Lead tracking and organization
- ✓Email integration
- ✓Basic reporting
- ✓Basic ticketing system
Sell Growth
$55/user/moBest for: The Growth plan suits expanding teams requiring more automation and reporting capabilities
- ✓Complete sales process management
- ✓Advanced forecasting
- ✓Advanced analytics
- ✓Business rules
- ✓Performance dashboards
Sell Professional
$115/user/moBest for: Designed for larger, more established sales organizations, this plan offers advanced customization and robust analytics
- ✓Advanced reporting and analytics
- ✓Custom roles and permissions
- ✓Enhanced security features
- ✓Tools for scaling sales teams
- ✓Full pipeline visibility
Sell Enterprise
$169/user/moBest for: The Enterprise plan is for large organizations needing comprehensive sales management and security
- ✓Enterprise-level sales features
- ✓Advanced customization options
- ✓AI-powered tools
- ✓Enhanced security measures
- ✓Multi-department sales team support
Capability Breakdown
7 differences found across 18 standardized features
- •Contact Management
- •Opportunity Management
- •Lead Management
- •Sales Forecasting
- •Workflow Automation
- •Reports & Dashboards
- •Email Integration
- •Mobile App
- •AppExchange Marketplace
- •Einstein AI
- •Custom Objects
- •API Access
- •Marketing Automation
- •Service Cloud
- •Commerce Cloud
- •Pipeline Management
- •Contact Management
- •Email Integration
- •Calling
- •Sequences
- •Reporting
- •Lead Scoring
- •Smart Lists
- •Task Automation
- •Mobile App
- •API
- •Zendesk Integration
- •Custom Fields
- •Goals Tracking
- •Activity Feed
Strengths & Limitations
Evaluative strengths and weaknesses: not feature lists
- +Free plan available
- +Competitive pricing from $25/mo
- +Multiple pricing tiers (5 plans) to match different needs
- −I wish that when I bring up a report or enter my opportunities, I could easily edit some fields.
- −If there is anything I would improve about Salesforce, it would be customer service during the initial implementation, as our expe
- −As a person who knows SQL, it would be very helpful if there were tools that could leverage my SQL knowledge.
- −I have no frustrations regarding Salesforce, but I think it can be improved by making it visually more user-friendly, though in ge
- −More understanding from the business standpoint will help Salesforce.
- +Competitive pricing from $19/mo
- +Multiple pricing tiers (3 plans) to match different needs
- +API access for custom integrations
- −The ability to communicate on the Zendesk ticket through the actual user software, so TOPs, would have been helpful.
- −I'm going to piggyback on what I said regarding Freshdesk concerning what could be better in Zendesk: incorporate more AI.
- −There could be improvements in integration, which can be achieved with APIs or tools like Zapier.
- −I don't have any suggestions on how Zendesk can be improved.
- −Sometimes, the calls do not record, and your conversation is cut midway.
At a Glance
Recent Price History
Salesforce added a new "Free Suite" plan (Custom pricing)
Plan added · May 26, 2026
Salesforce added a new "Einstein 1 Sales" plan (Custom pricing)
Plan added · May 26, 2026
Zendesk Sell removed the "Growth" plan
Plan removed · May 26, 2026
Zendesk Sell added a new "Sell Professional" plan at $115/user/mo
Plan added · May 26, 2026
Zendesk Sell removed the "Professional" plan
Plan removed · May 26, 2026
Zendesk Sell added a new "Sell Enterprise" plan at $169/user/mo
Plan added · May 26, 2026
Zendesk Sell added a new "Sell Professional" plan at $115/user/mo
Plan added · May 26, 2026
Frequently Asked Questions
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