Updated March 2026 · Independent Analysis
SalesforcevsZendesk Sell
Both Salesforce and Zendesk Sell start at $25/mo. Salesforce is rated higher at 4.4/5 vs Zendesk Sell's 4.2/5.
Salesforcevs Zendesk Sell
★ 4.4/5+0.2 vs Zendesk Sell
Only in Salesforce
- ✦ Opportunity Management
- ✦ Lead Management
- ✦ Sales Forecasting
✓ Free planFrom $25/mo150K+ customers users · est. 1999
Try Salesforce Free →
Zendesk Sellvs Salesforce
★ 4.2/5-0.2 vs Salesforce
Only in Zendesk Sell
- ✦ Pipeline Management
- ✦ Calling
- ✦ Sequences
From $25/moPart of Zendesk (100K+ customers) users · est. 2007
Try Zendesk Sell Free →Ratings Breakdown
Salesforce
4.4/5 avg
G2 Score4.4/5
Capterra Score4.4/5
G2 Rating4.4/5
Zendesk Sell
4.2/5 avg
G2 Score4.2/5
Capterra Score4.3/5
G2 Rating4.2/5
Quick Stats
Feature Comparison
Salesforce uniquely offers Opportunity Management, Lead Management, Sales Forecasting. Zendesk Sell uniquely offers Pipeline Management, Calling, Sequences. Both share 3 features including Contact Management, Email Integration, Mobile App.
Feature
Salesforce
Zendesk Sell
Contact Management
✓
✓
Email Integration
✓
✓
Mobile App
✓
✓
Opportunity Management
✓
✗
Lead Management
✓
✗
Sales Forecasting
✓
✗
Workflow Automation
✓
✗
Reports & Dashboards
✓
✗
AppExchange Marketplace
✓
✗
Einstein AI
✓
✗
Custom Objects
✓
✗
API Access
✓
✗
Marketing Automation
✓
✗
Service Cloud
✓
✗
Commerce Cloud
✓
✗
Pipeline Management
✗
✓
Calling
✗
✓
Sequences
✗
✓
Reporting
✗
✓
Lead Scoring
✗
✓
Smart Lists
✗
✓
Task Automation
✗
✓
API
✗
✓
Zendesk Integration
✗
✓
Custom Fields
✗
✓
Goals Tracking
✗
✓
Activity Feed
✗
✓
Total Features
15
15
Quick Verdict
Independent analysis based on features, pricing, and user ratings
Choose Salesforce if you need:
- ✓ Opportunity Management
- ✓ Lead Management
- ✓ Sales Forecasting
- ✓ Workflow Automation
- ✓ Reports & Dashboards
Choose Zendesk Sell if you need:
- ✓ Pipeline Management
- ✓ Calling
- ✓ Sequences
- ✓ Reporting
- ✓ Lead Scoring
Pricing Comparison
Both Salesforce and Zendesk Sell start at $25/mo.
Salesforce Plans
Free tier available
Free Suite
Free- • Up to 2 users
- • Lead & contact management
- • Basic email marketing
Starter SuiteBest Value
$25/user/mo- • Sales flows
- • Email marketing
- • Commerce storefront
Pro Suite
$100/user/mo- • Forecasting
- • Quoting
- • AppExchange access
Enterprise
$165/user/mo- • Advanced customization
- • Workflow automation
Unlimited
$330/user/mo- • Premier support
- • Sandbox
- • Full AI
Zendesk Sell Plans
Paid plans only
TeamBest Value
$25/agent/mo- • 2 pipelines
- • Email integration
Growth
$69/agent/mo- • 10 pipelines
- • Sequences
Professional
$149/agent/mo- • Lead scoring
- • Task automation
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