Updated March 2026 · Independent Analysis
FreshsalesvsSugarCRM
Freshsales starts at $11/mo, 42% cheaper than SugarCRM's $19/mo. Freshsales is rated higher at 4.5/5 vs SugarCRM's 3.8/5.
Freshsalesvs SugarCRM
★ 4.5/5+0.7 vs SugarCRM
Only in Freshsales
- ✦ Deal Management
- ✦ AI Lead Scoring
- ✦ Visual Pipeline
✓ Free planFrom $11/mo(cheaper)60K+ customers users · est. 2010
Try Freshsales Free →
SugarCRMvs Freshsales
★ 3.8/5-0.7 vs Freshsales
Only in SugarCRM
- ✦ Opportunity Management
- ✦ Sales Forecasting
- ✦ AI Predictions
From $19/mo(pricier)7K+ customers users · est. 2004
Try SugarCRM Free →Ratings Breakdown
Freshsales
4.5/5 avg
G2 Score4.5/5
Capterra Score4.5/5
G2 Rating4.5/5
SugarCRM
3.8/5 avg
G2 Score3.8/5
Capterra Score3.8/5
G2 Rating3.8/5
Quick Stats
Feature Comparison
Freshsales uniquely offers Deal Management, AI Lead Scoring, Visual Pipeline. SugarCRM uniquely offers Opportunity Management, Sales Forecasting, AI Predictions. Both share 5 features including Contact Management, Reporting, Custom Fields.
Feature
Freshsales
SugarCRM
Contact Management
✓
✓
Reporting
✓
✓
Custom Fields
✓
✓
Mobile App
✓
✓
API
✓
✓
Deal Management
✓
✗
AI Lead Scoring
✓
✗
Visual Pipeline
✓
✗
Built-in Phone
✓
✗
Email Tracking
✓
✗
Workflows
✓
✗
Chat & Messaging
✓
✗
Territory Management
✓
✗
Integrations
✓
✗
Sales Sequences
✓
✗
Opportunity Management
✗
✓
Sales Forecasting
✗
✓
AI Predictions
✗
✓
Workflow Automation
✗
✓
Email Integration
✗
✓
Campaign Management
✗
✓
Case Management
✗
✓
Role-based Access
✗
✓
Third-party Integrations
✗
✓
Data Enrichment
✗
✓
Total Features
15
15
Quick Verdict
Independent analysis based on features, pricing, and user ratings
Choose Freshsales if you need:
- ✓ Deal Management
- ✓ AI Lead Scoring
- ✓ Visual Pipeline
- ✓ Built-in Phone
- ✓ Email Tracking
Choose SugarCRM if you need:
- ✓ Opportunity Management
- ✓ Sales Forecasting
- ✓ AI Predictions
- ✓ Workflow Automation
- ✓ Email Integration
Pricing Comparison
Freshsales starts at $11/mo, 42% cheaper than SugarCRM's $19/mo.
Freshsales Plans
Free tier available
Free
Free- • Unlimited users
- • Contact management
- • Built-in chat
GrowthBest Value
$11/user/mo- • Visual pipeline
- • AI contact scoring
- • Workflows
Pro
$47/user/mo- • Multiple pipelines
- • AI deal insights
- • Custom modules
Enterprise
$71/user/mo- • Forecasting
- • Audit logs
- • Custom objects
SugarCRM Plans
Paid plans only
EssentialsBest Value
$19/user/mo- • Contact management
- • Pipeline
Standard
$59/user/mo- • Forecasting
- • Quotas
Advanced
$85/user/mo- • AI predictions
- • Geo mapping
Premier
$135/user/mo- • Revenue intelligence
- • Advanced AI
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❓ Frequently Asked Questions
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