Freshsales vs Salesforce
- ✦ Deal Management
- ✦ AI Lead Scoring
- ✦ Visual Pipeline
- ✦ Opportunity Management
- ✦ Lead Management
- ✦ Sales Forecasting
Freshsales and Salesforce are both CRM tools. Freshsales starts at $11/mo, Salesforce at $25/mo. Compare features, pricing, and ratings below to find the best fit for your team.
When to Choose Freshsales vs Salesforce
The question that matters: “In what situation will I regret choosing A over B after 3 months?”
Freshsales' AI Lead Scoring ranks incoming leads by purchase intent automatically, so high-probability prospects surface first without manual triage or spreadsheet sorting.
Built-in Phone lets reps call directly from any contact record, with deal stage and email history on screen and every call logged into the deal record automatically.
Visual Pipeline flags deals stalled 15+ days in a single stage; Workflows then auto-assign follow-ups or escalate to leadership before forecast dates arrive.
Salesforce Contact Management links decision-makers, influencers, and procurement contacts to a single Opportunity record, with email opens and meeting attendance tracked per.
Lead Management scoring rules weight email opens and demo attendance, then auto-route high-intent leads to inside sales in under 15 minutes - cutting time-to-first-contact from.
Pricing Comparison & PlansHigh· Verified May 30, 2026
Freshsales Plans
Free tier available
Free
FreeBest for: Ideal for individuals or small teams needing basic CRM features to get started without any cost.
- ✓Contact and account management
- ✓Deal management
- ✓Built-in chat, email, and phone
- ✓Email templates
- ✓Mobile app
Growth
$11/user/moBest for: growing businesses requiring essential sales automation, lead management, and reporting features at an affordable per-user rate.
- ✓Contact lifecycle stages
- ✓Custom fields
- ✓Basic workflows
- ✓Contextual collaboration with Slack
- ✓Curated reports
Pro
$47/user/moBest for: Suited for established teams needing advanced CRM capabilities like sales forecasting, territory management, and enhanced customization options.
- ✓AI assistance from Freddy AI
- ✓Sales sequences
- ✓Multiple sales pipelines
- ✓Advanced workflows
- ✓Call analytics
Enterprise
$71/user/moBest for: Designed for large organizations demanding enterprise-grade security, audit logs, dedicated account management, and extensive customization.
- ✓Field-level permissions
- ✓Custom modules
- ✓Forecasting insights by Freddy AI
- ✓Workflows for custom modules
- ✓Sandbox environment
Salesforce Plans
Paid plans only
Free Suite
FreeBest for: Ideal for individuals or very small teams exploring basic CRM functionalities
- ✓CRM basics
- ✓2 user licenses
- ✓Lead management
- ✓Contact management
- ✓Opportunity tracking
Starter Suite
$25/user/moBest for: small businesses needing core sales and service features
- ✓Sales + Service + Marketing
- ✓Email marketing
- ✓Case management
- ✓No contract required
Pro Suite
$100/user/moBest for: Suitable for growing teams requiring more advanced customization and automation
- ✓Advanced forecasting
- ✓Automated workflows
- ✓Pipeline management
- ✓Revenue intelligence
Enterprise
$165/user/moBest for: Designed for larger organizations needing extensive customization, integration, and workflow automation
- ✓Custom objects
- ✓Advanced APIs
- ✓Workflow automation
- ✓Advanced reporting
Unlimited
$330/user/moBest for: Provides comprehensive features, unlimited customization, and premium support for large enterprises
- ✓AI features
- ✓Premier support
- ✓Full customization
- ✓Sandbox environments
Einstein 1 Sales
$500/user/moBest for: The top tier for businesses seeking cutting edge AI driven insights and automation
- ✓Einstein Copilot AI
- ✓Data Cloud
- ✓Revenue Intelligence
- ✓All Unlimited features
Capability Breakdown
6 differences found across 18 standardized features
- •Contact Management
- •Deal Management
- •AI Lead Scoring
- •Visual Pipeline
- •Built-in Phone
- •Email Tracking
- •Workflows
- •Reporting
- •Chat & Messaging
- •Custom Fields
- •Territory Management
- •Mobile App
- •API
- •Integrations
- •Sales Sequences
- •Contact Management
- •Opportunity Management
- •Lead Management
- •Sales Forecasting
- •Workflow Automation
- •Reports & Dashboards
- •Email Integration
- •Mobile App
- •AppExchange Marketplace
- •Einstein AI
- •Custom Objects
- •API Access
- •Marketing Automation
- •Service Cloud
- •Commerce Cloud
Strengths & Limitations
Evaluative strengths and weaknesses: not feature lists
- +Built-in phone and SMS eliminate the need for separate communication tools.
- +Freddy AI provides predictive lead scoring and deal insights.
- +Visual sales pipelines are highly customizable with drag-and-drop.
- +Unified customer record combines marketing, sales, and support data.
- −Advanced automation and AI features are locked behind expensive Pro/Enterprise plans.
- −Reporting and dashboard customization can be limited compared to competitors.
- −The mobile app lacks the full functionality of the desktop version.
- −Integration marketplace is less extensive than Salesforce or HubSpot.
- −Steep learning curve for setting up complex workflows and automations.
- +Free plan available
- +Competitive pricing from $25/mo
- +Multiple pricing tiers (5 plans) to match different needs
- −I wish that when I bring up a report or enter my opportunities, I could easily edit some fields.
- −If there is anything I would improve about Salesforce, it would be customer service during the initial implementation, as our expe
- −As a person who knows SQL, it would be very helpful if there were tools that could leverage my SQL knowledge.
- −I have no frustrations regarding Salesforce, but I think it can be improved by making it visually more user-friendly, though in ge
- −More understanding from the business standpoint will help Salesforce.
At a Glance
Recent Price History
Freshsales lowered "Growth" from $15/mo to $11/mo (-27%)
Price change · May 30, 2026
Freshsales raised "Enterprise" from $69/mo to $71/mo (+3%)
Price change · May 30, 2026
Freshsales raised "Pro" from $39/mo to $47/mo (+21%)
Price change · May 30, 2026
Salesforce added a new "Free Suite" plan (Custom pricing)
Plan added · May 26, 2026
Salesforce added a new "Einstein 1 Sales" plan (Custom pricing)
Plan added · May 26, 2026
Freshsales lowered "Enterprise" from $71 to $69/mo (3%)
Price change · May 21, 2026
Freshsales lowered "Pro" from $47 to $39/mo (17%)
Price change · May 21, 2026
Frequently Asked Questions
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Sources & Data Trail · Freshsales
- 1.Official Pricing Page·Source of verified tiers(Checked: 2026-05-30)
- 2.Official Website·Official vendor website
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Sources & Data Trail · Salesforce
- 1.Official Pricing Page·Source of verified tiers(Checked: 2026-05-26)
- 2.Official Website·Official vendor website
- 3.G2·G2 verified reviews · 4.4/5 · 25,768 reviews
- 4.Capterra·Capterra verified reviews · 4.4/5
- 5.TrustRadius·TrustRadius verified reviews
- 6.PeerSpot·PeerSpot enterprise peer reviews