Dialpad vs Zoom
- ✦ AI-powered Calling
- ✦ SMS/MMS
- ✦ Team Messaging
- ✦ Screen Sharing
- ✦ Virtual Backgrounds
- ✦ Breakout Rooms
Dialpad and Zoom are both Video Conferencing tools. Dialpad starts at $27/mo, Zoom at $16.99/mo. Compare features, pricing, and ratings below to find the best fit for your team.
When to Choose Dialpad vs Zoom
The question that matters: “In what situation will I regret choosing A over B after 3 months?”
Sales managers use Dialpad's Real-time Coaching feature to whisper guidance to reps mid-call without the prospect hearing-correcting pitch objections, suggesting closes, or.
Financial services teams configure AI Transcription to automatically generate searchable, timestamped records of every customer interaction-fulfilling audit requirements without.
Healthcare practices integrate Zoom Phone System with their existing Video Meetings infrastructure to handle patient intake calls, route them to appropriate departments, and.
Internal audit and compliance teams use Zoom Chat's persistent threading to catalog control deficiencies across Zoom Video Meetings, creating an auditable record of real-time.
Pricing Comparison & PlansHigh· Verified May 30, 2026
Dialpad Plans
Paid plans only
Standard
$27/user/moBest for: This plan is ideal for small teams needing essential communication tools
- ✓Unlimited domestic calling (US/Canada)
- ✓HD audio and AI noise cancellation
- ✓Local and toll-free numbers in 70+ countries
- ✓Visual voicemail with AI transcription
- ✓Unlimited call recording with real-time transcription
Pro
$35/user/moBest for: The Pro plan suits growing businesses requiring advanced features like international calling and CRM integrations
- ✓All Standard features
- ✓International texting
- ✓Zapier and Slack integrations
- ✓Dialpad API and webhooks
- ✓Additional numbers
Enterprise
Contact SalesBest for: Designed for large organizations, this plan offers tailored solutions and dedicated support
- ✓All Standard and Pro features
- ✓Unlimited feature usage
- ✓Priority support
- ✓Advanced call center management capabilities
- ✓Designed for complex communication systems and high call volumes
Zoom Plans
Free tier available
Basic
FreeBest for: You get 100 participants, 40-min meetings
- ✓Host up to 100 participants
- ✓40-minute group meeting limit
- ✓Unlimited 1:1 meetings
- ✓Video, screen sharing, chat
- ✓Zoom Chat, Whiteboard, Docs, Clips
Pro
$17/user/moBest for: 100 participants, 30-hr meetings, 5GB cloud storage
- ✓Host up to 100 participants
- ✓Unlimited group meetings
- ✓30-hour meeting duration
- ✓10 GB cloud recording per license
- ✓AI Companion included
Business
$22/user/moBest for: 300 participants, Unlimited storage
- ✓Host up to 300 participants
- ✓10 GB cloud storage
- ✓Single Sign-On (SSO)
- ✓Cloud recording transcriptions
- ✓Managed domains
Business Plus
$29/user/mo- ✓All Business plan features
- ✓Unlimited domestic calling (US/Canada)
- ✓Visitor management
- ✓Unlimited fax
- ✓15 GB cloud storage
Enterprise
Contact SalesBest for: 1000 participants, Unlimited storage
- ✓Custom pricing for large organizations
- ✓High seat counts
- ✓Advanced compliance
- ✓Enterprise-level support
- ✓Higher participant capacity
Capability Breakdown
6 differences found across 19 standardized features
- •AI-powered Calling
- •Video Meetings
- •SMS/MMS
- •Team Messaging
- •AI Transcription
- •Real-time Coaching
- •Call Analytics
- •IVR
- •Call Routing
- •CRM Integration
- •Voicemail Transcription
- •Mobile App
- •Browser Extension
- •Number Porting
- •Global Coverage
- •Video Meetings
- •Screen Sharing
- •Virtual Backgrounds
- •Breakout Rooms
- •Recording
- •Chat
- •Webinars
- •Phone System
- •Whiteboard
- •AI Companion
- •Meeting Summary
- •Live Transcription
- •Polls
- •Reactions
- •Zoom Apps
- •Customizable Meeting Templates
- •Enhanced Security Controls
- •Automated Attendee Reports
- •Personalized Avatar Options
- •Virtual Event Spaces
- •Advanced Noise Cancellation
- •Real Time Analytics
- •Customizable Keyboard Shortcuts
- •Enhanced Collaboration Tools
- •Virtual Reality Integration
- •Augmented Reality Effects
- •Personalized Meeting Reminders
- •Automated Meeting Transcripts
- •Customizable Notification Alerts
- •Integrated Task Management
- •Virtual Meeting Assistants
- •Advanced Calendar Integration
- •Customizable User Profiles
- •Enhanced Audio Settings
Strengths & Limitations
Evaluative strengths and weaknesses: not feature lists
- +Real-time AI transcription and coaching in live video meetings
- +Unified app for voice, video, messaging, and contact center
- +Vi (Voice Intelligence) provides post-meeting summaries with action items
- +Carrier-grade network ensures high voice and video call quality
- +Integrates natively with Google Workspace, Salesforce, and Zendesk
- −Video meeting participant limit (10) on the Standard plan is low
- −Advanced analytics and reporting are gated behind higher-priced tiers
- −Fewer third-party app integrations compared to Zoom or Microsoft Teams
- −The mobile app interface can feel cluttered with all its features
- −No hardware ecosystem for dedicated conference room systems
- +Industry-leading video/audio quality and reliability, even on low bandwidth
- +Generous free plan with 40-minute group meetings for up to 100 attendees
- +Extensive third-party app integrations via the Zoom App Marketplace
- +Robust webinar features for large-scale virtual events and broadcasting
- +Advanced features like immersive views, breakout rooms, and detailed analytics
- −Free plan meetings are limited to 40 minutes for 3+ participants
- −Cloud storage on paid plans is limited (1-10GB) without expensive add-ons
- −End-to-end encryption is not enabled by default and limits some features
- −The user interface can feel cluttered with numerous settings and options
- −Add-ons for features like Webinars or Large Meetings significantly increase cost
At a Glance
Recent Price History
Dialpad raised "Standard" from $15/mo to $27/mo (+80%)
Price change · May 30, 2026
Dialpad raised "Pro" from $25/mo to $35/mo (+40%)
Price change · May 30, 2026
Zoom raised "Pro" from $13.33/mo to $16.99/mo (+27%)
Price change · May 28, 2026
Zoom raised "Business Plus" from $22.49/mo to $29/mo (+29%)
Price change · May 28, 2026
Zoom raised "Business" from $18.33/mo to $21.99/mo (+20%)
Price change · May 28, 2026
Dialpad lowered "Pro" from $35 to $25/mo (29%)
Price change · May 21, 2026
Dialpad lowered "Standard" from $27 to $15/mo (44%)
Price change · May 21, 2026
Zoom added a new "Business Plus" plan at $22.49/mo
Plan added · May 21, 2026
Frequently Asked Questions
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- 1.Official Pricing Page·Source of verified tiers(Checked: 2026-05-30)
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Sources & Data Trail · Zoom
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- 2.Official Website·Official vendor website
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