Dialpad vs Microsoft Teams
- ✦ AI-powered Calling
- ✦ SMS/MMS
- ✦ Team Messaging
- ✦ Chat & Channels
- ✦ File Sharing
- ✦ Screen Sharing
Dialpad and Microsoft Teams are both Video Conferencing tools. Compare features, pricing, and ratings below to find the best fit for your team.
When to Choose Dialpad vs Microsoft Teams
The question that matters: “In what situation will I regret choosing A over B after 3 months?”
Sales managers use Dialpad's Real-time Coaching feature to whisper guidance to reps mid-call without the prospect hearing-correcting pitch objections, suggesting closes, or.
Financial services teams configure AI Transcription to automatically generate searchable, timestamped records of every customer interaction-fulfilling audit requirements without.
Security teams establish a dedicated Teams channel where incident responders join video meetings with Screen Sharing enabled to investigate breaches in real time. Together Mode.
Teaching hospitals broadcast clinical case presentations to 500+ physicians across multiple campuses using Teams Video Meetings. Breakout Rooms split specialists into discussion.
Product managers run bi-weekly video syncs where engineering lead shares a live Whiteboard roadmap, dropping sticky notes into sprint columns and dependency graphs. File Sharing.
Pricing Comparison & PlansHigh· Verified Jun 2, 2026
Dialpad Plans
Paid plans only
Standard
$27/user/moBest for: This plan is ideal for small teams needing essential communication tools
- ✓Unlimited domestic calling (US/Canada)
- ✓HD audio and AI noise cancellation
- ✓Local and toll-free numbers in 70+ countries
- ✓Visual voicemail with AI transcription
- ✓Unlimited call recording with real-time transcription
Pro
$35/user/moBest for: The Pro plan suits growing businesses requiring advanced features like international calling and CRM integrations
- ✓All Standard features
- ✓International texting
- ✓Zapier and Slack integrations
- ✓Dialpad API and webhooks
- ✓Additional numbers
Enterprise
Contact SalesBest for: Designed for large organizations, this plan offers tailored solutions and dedicated support
- ✓All Standard and Pro features
- ✓Unlimited feature usage
- ✓Priority support
- ✓Advanced call center management capabilities
- ✓Designed for complex communication systems and high call volumes
Microsoft Teams Plans
Free tier available
Microsoft Teams (free)
FreeBest for: You get 100 participants, 60-min meetings, 5GB storage
- ✓Unlimited chat and messaging
- ✓Searchable history
- ✓One-to-one calls
- ✓Group meetings/video calls
- ✓Screen sharing
Microsoft Teams Essentials
$4/user/moBest for: 300 participants, 30-hr meetings
- ✓Online meetings (video or audio)
- ✓Whiteboarding
- ✓Meeting recordings
- ✓Online collaboration tools
- ✓File sharing
Microsoft 365 Business Basic
$6/user/moBest for: 300 participants, 1TB storage
- ✓Full access to Teams (chat, video/audio calls, group meetings)
- ✓Online collaboration tools
- ✓Web and mobile Office apps (Word, Excel, PowerPoint, Outlook)
- ✓User management
- ✓Cloud storage
Microsoft 365 Business Standard
$13/user/moBest for: Desktop Office apps, Webinars
- ✓Desktop, web, and mobile Office apps (Word, Excel, PowerPoint, Outlook)
- ✓Full access to Teams (chat, calls, video meetings)
- ✓Integrated with email, cloud storage, collaboration tools
- ✓Webinars
- ✓1 TB cloud storage per user (OneDrive + SharePoint)
Microsoft 365 Business Premium
$26/user/mo- ✓All features of Business Standard
- ✓Additional access controls
- ✓Advanced security features
- ✓Unified endpoint management
- ✓Antivirus and antimalware
Microsoft Teams Enterprise license
$5.25/user/mo- ✓Enables Teams functionality within Microsoft 365 Enterprise suites
Microsoft 365 E3
$34/user/mo- ✓Identity and access management
- ✓Desktop, web, and mobile Office apps (Word, Excel, PowerPoint, Outlook)
- ✓Teams (chat, call, video conference)
- ✓Cloud storage
- ✓Windows for Enterprise
Microsoft 365 E5
$57/user/mo- ✓All E3 features
- ✓Advanced security features
- ✓Analytics capabilities
- ✓Voice features
- ✓Audio Conferencing
Teams Premium
$10/user/mo- ✓AI-generated notes
- ✓Intelligent recaps
- ✓Custom branding
- ✓Advanced meeting protection
- ✓Virtual appointments
Teams Phone Standard
$10/user/mo- ✓Cloud PBX functionality
- ✓Voicemail
- ✓Call transfer
- ✓Auto attendants
- ✓Call queues
Copilot for Microsoft 365
$30/user/mo- ✓AI assistance across Microsoft 365
- ✓Summarize chat threads
- ✓Write messages
- ✓Create meeting notes
- ✓Answer questions from company data
Capability Breakdown
8 differences found across 19 standardized features
- •AI-powered Calling
- •Video Meetings
- •SMS/MMS
- •Team Messaging
- •AI Transcription
- •Real-time Coaching
- •Call Analytics
- •IVR
- •Call Routing
- •CRM Integration
- •Voicemail Transcription
- •Mobile App
- •Browser Extension
- •Number Porting
- •Global Coverage
- •Video Meetings
- •Chat & Channels
- •File Sharing
- •Screen Sharing
- •Recording & Transcription
- •Breakout Rooms
- •Whiteboard
- •Together Mode
- •Background Effects
- •Live Captions
- •Polls
- •Copilot AI
- •Calendar Integration
- •Apps & Bots
- •Phone System
Strengths & Limitations
Evaluative strengths and weaknesses: not feature lists
- +Real-time AI transcription and coaching in live video meetings
- +Unified app for voice, video, messaging, and contact center
- +Vi (Voice Intelligence) provides post-meeting summaries with action items
- +Carrier-grade network ensures high voice and video call quality
- +Integrates natively with Google Workspace, Salesforce, and Zendesk
- −Video meeting participant limit (10) on the Standard plan is low
- −Advanced analytics and reporting are gated behind higher-priced tiers
- −Fewer third-party app integrations compared to Zoom or Microsoft Teams
- −The mobile app interface can feel cluttered with all its features
- −No hardware ecosystem for dedicated conference room systems
- +Free plan available
- +Multiple pricing tiers (4 plans) to match different needs
- −I think stability definitely needs to be improved in Microsoft Teams to be more convenient for users.I am not certain about other
- −I didn't leverage any third-party app integrations in Microsoft Teams beyond the basic functionality.
- −There are too many features in Microsoft Teams, and I think it is not good.
- −In Microsoft Teams, I think it's acceptable as I'm using whatever I can, and it is better now.
- −For improvements to Microsoft Teams, I would say sometimes the tool gets stuck.
At a Glance
Recent Price History
Microsoft Teams added a new "Copilot for Microsoft 365" plan (Custom pricing)
Plan added · Jun 2, 2026
Microsoft Teams added a new "Teams Phone Standard" plan (Custom pricing)
Plan added · Jun 2, 2026
Microsoft Teams added a new "Teams Premium" plan (Custom pricing)
Plan added · Jun 2, 2026
Microsoft Teams added a new "Microsoft 365 E5" plan (Custom pricing)
Plan added · Jun 2, 2026
Microsoft Teams added a new "Microsoft 365 E3" plan (Custom pricing)
Plan added · Jun 2, 2026
Dialpad raised "Standard" from $15/mo to $27/mo (+80%)
Price change · May 30, 2026
Dialpad raised "Pro" from $25/mo to $35/mo (+40%)
Price change · May 30, 2026
Dialpad lowered "Pro" from $35 to $25/mo (29%)
Price change · May 21, 2026
Dialpad lowered "Standard" from $27 to $15/mo (44%)
Price change · May 21, 2026
Frequently Asked Questions
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Sources & Data Trail · Microsoft Teams
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- 2.Official Website·Official vendor website
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