Updated March 2026 · Independent Analysis
DialpadvsMicrosoft Teams
Microsoft Teams starts at $4/mo, 85% cheaper than Dialpad's $27/mo. Dialpad is rated higher at 4.4/5 vs Microsoft Teams's 4.3/5.
Dialpadvs Microsoft Teams
★ 4.4/5+0.1 vs Microsoft Teams
Only in Dialpad
- ✦ AI-powered Calling
- ✦ SMS/MMS
- ✦ Team Messaging
From $27/mo(pricier)100K+ businesses users · est. 2012
Try Dialpad Free →
Microsoft Teamsvs Dialpad
★ 4.3/5-0.1 vs Dialpad
Only in Microsoft Teams
- ✦ Chat & Channels
- ✦ File Sharing
- ✦ Screen Sharing
✓ Free planFrom $4/mo(cheaper)320M+ monthly active users · est. 2017
Try Microsoft Teams Free →Ratings Breakdown
Dialpad
4.4/5 avg
G2 Score4.4/5
Capterra Score4.3/5
G2 Rating4.4/5
Microsoft Teams
4.3/5 avg
G2 Score4.3/5
Capterra Score4.5/5
G2 Rating4.3/5
Quick Stats
Feature Comparison
Dialpad uniquely offers AI-powered Calling, SMS/MMS, Team Messaging. Microsoft Teams uniquely offers Chat & Channels, File Sharing, Screen Sharing. Both share 1 features including Video Meetings.
Feature
Dialpad
Microsoft Teams
Video Meetings
✓
✓
AI-powered Calling
✓
✗
SMS/MMS
✓
✗
Team Messaging
✓
✗
AI Transcription
✓
✗
Real-time Coaching
✓
✗
Call Analytics
✓
✗
IVR
✓
✗
Call Routing
✓
✗
CRM Integration
✓
✗
Voicemail Transcription
✓
✗
Mobile App
✓
✗
Browser Extension
✓
✗
Number Porting
✓
✗
Global Coverage
✓
✗
Chat & Channels
✗
✓
File Sharing
✗
✓
Screen Sharing
✗
✓
Recording & Transcription
✗
✓
Breakout Rooms
✗
✓
Whiteboard
✗
✓
Together Mode
✗
✓
Background Effects
✗
✓
Live Captions
✗
✓
Polls
✗
✓
Copilot AI
✗
✓
Calendar Integration
✗
✓
Apps & Bots
✗
✓
Phone System
✗
✓
Total Features
15
15
Quick Verdict
Independent analysis based on features, pricing, and user ratings
Choose Dialpad if you need:
- ✓ AI-powered Calling
- ✓ SMS/MMS
- ✓ Team Messaging
- ✓ AI Transcription
- ✓ Real-time Coaching
Choose Microsoft Teams if you need:
- ✓ Chat & Channels
- ✓ File Sharing
- ✓ Screen Sharing
- ✓ Recording & Transcription
- ✓ Breakout Rooms
Pricing Comparison
Microsoft Teams starts at $4/mo, 85% cheaper than Dialpad's $27/mo.
Dialpad Plans
Paid plans only
StandardBest Value
$27/user/mo- • Unlimited calling
- • AI meetings
- • SMS
Pro
$35/user/mo- • CRM integration
- • Global SMS
Enterprise
Custom- • 100% uptime SLA
- • Priority support
Microsoft Teams Plans
Free tier available
Free
Free- • 100 participants
- • 60-min meetings
- • 5GB storage
Microsoft Teams EssentialsBest Value
$4/user/mo- • 300 participants
- • 30-hr meetings
Microsoft 365 Business Basic
$6/user/mo- • 300 participants
- • 1TB storage
Microsoft 365 Business Standard
$12.5/user/mo- • Desktop Office apps
- • Webinars
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