Webex by Cisco vs Zoom
- ✦ Transcription
- ✦ AI Assistant
- ✦ Calling
- ✦ Webinars
- ✦ Phone System
- ✦ AI Companion
Webex by Cisco and Zoom are both Video Conferencing tools. Webex by Cisco starts at $14.5/mo, Zoom at $16.99/mo. Compare features, pricing, and ratings below to find the best fit for your team.
When to Choose Webex by Cisco vs Zoom
The question that matters: “In what situation will I regret choosing A over B after 3 months?”
Law firms managing document review across multiple office locations use Webex Breakout Rooms to split 40+ paralegals into focused groups by case file, then reconvene for unified.
Healthcare practices integrate Zoom Phone System with their existing Video Meetings infrastructure to handle patient intake calls, route them to appropriate departments, and.
Cross-continent product managers use Webex Whiteboard during video meetings to sketch feature flows, vote using Polls to rank priorities, and rely on Transcription to convert.
Internal audit and compliance teams use Zoom Chat's persistent threading to catalog control deficiencies across Zoom Video Meetings, creating an auditable record of real-time.
Support teams pair Screen Sharing with Video Meetings to walk customers through system failures in real time, while the meeting Recording captures the entire troubleshooting.
Graduate programs conduct 80+ dissertation defenses per semester using Webex Recording and Transcription to create permanent, searchable archives required by accreditation bodies.
Pricing Comparison & PlansHigh· Verified May 28, 2026
Webex by Cisco Plans
Free tier available
Free
FreeBest for: Ideal for individuals or small teams needing basic video conferencing without a budget
- ✓Host meetings
- ✓Up to 100 participants
- ✓50 minutes per session
Webex Meet
$15/user/moBest for: teams focused solely on robust video conferencing
- ✓Unlimited meetings
- ✓Up to 150 participants
- ✓Screen sharing
- ✓Meeting recording
- ✓Mobile app access
Webex Suite: Meet + Call
$25/user/moBest for: Perfect for organizations needing both advanced video meetings and integrated calling features
- ✓Supports up to 200 participants
- ✓Advanced reporting tools
- ✓Integrations with other apps
- ✓Priority technical support
Enterprise
Contact SalesBest for: Designed for large organizations requiring tailored solutions, extensive support, and specific feature sets
- ✓Supports up to 1,000 participants
- ✓Advanced security features
- ✓Interface customization
- ✓Dedicated support
Webex Calling Integration
$8/user/moBest for: Suitable for businesses looking to integrate Webex calling capabilities into existing systems
- ✓Support for Cisco's Cloud Calling Solution
- ✓Cloud PBX integration
Workforce Optimization
$40/user/moBest for: For companies aiming to improve team productivity and performance through advanced analytics and management tools
- ✓Add WFM
- ✓WFO
- ✓QM and Analytics
Digital Engagement Integration with Webex Connect
Contact SalesBest for: Ideal for businesses seeking to enhance customer interactions and automate workflows
- ✓Support for integrated CPaaS
- ✓Automation and proactive messaging
Zoom Plans
Free tier available
Basic
FreeBest for: You get 100 participants, 40-min meetings
- ✓Host up to 100 participants
- ✓40-minute group meeting limit
- ✓Unlimited 1:1 meetings
- ✓Video, screen sharing, chat
- ✓Zoom Chat, Whiteboard, Docs, Clips
Pro
$17/user/moBest for: 100 participants, 30-hr meetings, 5GB cloud storage
- ✓Host up to 100 participants
- ✓Unlimited group meetings
- ✓30-hour meeting duration
- ✓10 GB cloud recording per license
- ✓AI Companion included
Business
$22/user/moBest for: 300 participants, Unlimited storage
- ✓Host up to 300 participants
- ✓10 GB cloud storage
- ✓Single Sign-On (SSO)
- ✓Cloud recording transcriptions
- ✓Managed domains
Business Plus
$29/user/mo- ✓All Business plan features
- ✓Unlimited domestic calling (US/Canada)
- ✓Visitor management
- ✓Unlimited fax
- ✓15 GB cloud storage
Enterprise
Contact SalesBest for: 1000 participants, Unlimited storage
- ✓Custom pricing for large organizations
- ✓High seat counts
- ✓Advanced compliance
- ✓Enterprise-level support
- ✓Higher participant capacity
Capability Breakdown
6 differences found across 19 standardized features
- •Video Meetings
- •Screen Sharing
- •Recording
- •Transcription
- •AI Assistant
- •Breakout Rooms
- •Whiteboard
- •Polls
- •Chat
- •Calling
- •Virtual Backgrounds
- •Noise Removal
- •Gesture Recognition
- •Real-time Translation
- •Hardware Integration
- •Advanced Analytics Dashboard
- •Customizable Meeting Templates
- •Enhanced Security Encryption
- •Facial Recognition Technology
- •Personalized Avatars
- •Virtual Event Planning
- •Automated Meeting Summaries
- •Intelligent Meeting Scheduling
- •Real Time Feedback
- •Customizable Notifications
- •Integrated CRM Support
- •Automated Transcription Editing
- •Meeting Room Booking
- •Virtual Reality Integration
- •Advanced Collaboration Tools
- •Dynamic Content Sharing
- •Smart Meeting Reminders
- •Automated Attendance Tracking
- •Customizable User Profiles
- •Integrated Help Desk
- •Advanced Network Diagnostics
- •Video Meetings
- •Screen Sharing
- •Virtual Backgrounds
- •Breakout Rooms
- •Recording
- •Chat
- •Webinars
- •Phone System
- •Whiteboard
- •AI Companion
- •Meeting Summary
- •Live Transcription
- •Polls
- •Reactions
- •Zoom Apps
- •Customizable Meeting Templates
- •Enhanced Security Controls
- •Automated Attendee Reports
- •Personalized Avatar Options
- •Virtual Event Spaces
- •Advanced Noise Cancellation
- •Real Time Analytics
- •Customizable Keyboard Shortcuts
- •Enhanced Collaboration Tools
- •Virtual Reality Integration
- •Augmented Reality Effects
- •Personalized Meeting Reminders
- •Automated Meeting Transcripts
- •Customizable Notification Alerts
- •Integrated Task Management
- •Virtual Meeting Assistants
- •Advanced Calendar Integration
- •Customizable User Profiles
- •Enhanced Audio Settings
Strengths & Limitations
Evaluative strengths and weaknesses: not feature lists
- +End-to-end encryption by default, even on the free plan
- +Advanced AI noise removal and voice optimization features
- +Seamless integration with Cisco hardware (desk devices, room systems)
- +Real-time translation into 100+ languages on paid plans
- +Comprehensive suite includes calling, messaging, and polling
- −The user interface can feel cluttered and less intuitive than competitors
- −Resource-heavy desktop application can slow down older computers
- −Free plan has a restrictive 40-minute meeting limit
- −Mobile app functionality is less robust than the desktop version
- −Navigating the extensive settings and admin controls has a steep learning curve
- +Industry-leading video/audio quality and reliability, even on low bandwidth
- +Generous free plan with 40-minute group meetings for up to 100 attendees
- +Extensive third-party app integrations via the Zoom App Marketplace
- +Robust webinar features for large-scale virtual events and broadcasting
- +Advanced features like immersive views, breakout rooms, and detailed analytics
- −Free plan meetings are limited to 40 minutes for 3+ participants
- −Cloud storage on paid plans is limited (1-10GB) without expensive add-ons
- −End-to-end encryption is not enabled by default and limits some features
- −The user interface can feel cluttered with numerous settings and options
- −Add-ons for features like Webinars or Large Meetings significantly increase cost
At a Glance
Recent Price History
Webex by Cisco added a new "Webex Meet" plan at $14.5/user/mo
Plan added · May 28, 2026
Webex by Cisco removed the "Suite" plan
Plan removed · May 28, 2026
Webex by Cisco added a new "Webex Suite: Meet + Call" plan at $25/user/mo
Plan added · May 28, 2026
Webex by Cisco added a new "Webex Calling Integration" plan (Custom pricing)
Plan added · May 28, 2026
Webex by Cisco added a new "Workforce Optimization" plan (Custom pricing)
Plan added · May 28, 2026
Zoom raised "Pro" from $13.33/mo to $16.99/mo (+27%)
Price change · May 28, 2026
Zoom raised "Business Plus" from $22.49/mo to $29/mo (+29%)
Price change · May 28, 2026
Zoom raised "Business" from $18.33/mo to $21.99/mo (+20%)
Price change · May 28, 2026
Zoom added a new "Business Plus" plan at $22.49/mo
Plan added · May 21, 2026
Frequently Asked Questions
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