Dialpad vs Webex by Cisco
- ✦ AI-powered Calling
- ✦ SMS/MMS
- ✦ Team Messaging
- ✦ Screen Sharing
- ✦ Recording
- ✦ Transcription
Dialpad and Webex by Cisco are both Video Conferencing tools. Dialpad starts at $27/mo, Webex by Cisco at $14.5/mo. Compare features, pricing, and ratings below to find the best fit for your team.
When to Choose Dialpad vs Webex by Cisco
The question that matters: “In what situation will I regret choosing A over B after 3 months?”
Sales managers use Dialpad's Real-time Coaching feature to whisper guidance to reps mid-call without the prospect hearing-correcting pitch objections, suggesting closes, or.
Support teams pair Screen Sharing with Video Meetings to walk customers through system failures in real time, while the meeting Recording captures the entire troubleshooting.
Financial services teams configure AI Transcription to automatically generate searchable, timestamped records of every customer interaction-fulfilling audit requirements without.
Law firms managing document review across multiple office locations use Webex Breakout Rooms to split 40+ paralegals into focused groups by case file, then reconvene for unified.
Cross-continent product managers use Webex Whiteboard during video meetings to sketch feature flows, vote using Polls to rank priorities, and rely on Transcription to convert.
Graduate programs conduct 80+ dissertation defenses per semester using Webex Recording and Transcription to create permanent, searchable archives required by accreditation bodies.
Pricing Comparison & PlansHigh· Verified May 30, 2026
Dialpad Plans
Paid plans only
Standard
$27/user/moBest for: This plan is ideal for small teams needing essential communication tools
- ✓Unlimited domestic calling (US/Canada)
- ✓HD audio and AI noise cancellation
- ✓Local and toll-free numbers in 70+ countries
- ✓Visual voicemail with AI transcription
- ✓Unlimited call recording with real-time transcription
Pro
$35/user/moBest for: The Pro plan suits growing businesses requiring advanced features like international calling and CRM integrations
- ✓All Standard features
- ✓International texting
- ✓Zapier and Slack integrations
- ✓Dialpad API and webhooks
- ✓Additional numbers
Enterprise
Contact SalesBest for: Designed for large organizations, this plan offers tailored solutions and dedicated support
- ✓All Standard and Pro features
- ✓Unlimited feature usage
- ✓Priority support
- ✓Advanced call center management capabilities
- ✓Designed for complex communication systems and high call volumes
Webex by Cisco Plans
Free tier available
Free
FreeBest for: Ideal for individuals or small teams needing basic video conferencing without a budget
- ✓Host meetings
- ✓Up to 100 participants
- ✓50 minutes per session
Webex Meet
$15/user/moBest for: teams focused solely on robust video conferencing
- ✓Unlimited meetings
- ✓Up to 150 participants
- ✓Screen sharing
- ✓Meeting recording
- ✓Mobile app access
Webex Suite: Meet + Call
$25/user/moBest for: Perfect for organizations needing both advanced video meetings and integrated calling features
- ✓Supports up to 200 participants
- ✓Advanced reporting tools
- ✓Integrations with other apps
- ✓Priority technical support
Enterprise
Contact SalesBest for: Designed for large organizations requiring tailored solutions, extensive support, and specific feature sets
- ✓Supports up to 1,000 participants
- ✓Advanced security features
- ✓Interface customization
- ✓Dedicated support
Webex Calling Integration
$8/user/moBest for: Suitable for businesses looking to integrate Webex calling capabilities into existing systems
- ✓Support for Cisco's Cloud Calling Solution
- ✓Cloud PBX integration
Workforce Optimization
$40/user/moBest for: For companies aiming to improve team productivity and performance through advanced analytics and management tools
- ✓Add WFM
- ✓WFO
- ✓QM and Analytics
Digital Engagement Integration with Webex Connect
Contact SalesBest for: Ideal for businesses seeking to enhance customer interactions and automate workflows
- ✓Support for integrated CPaaS
- ✓Automation and proactive messaging
Capability Breakdown
10 differences found across 19 standardized features
- •AI-powered Calling
- •Video Meetings
- •SMS/MMS
- •Team Messaging
- •AI Transcription
- •Real-time Coaching
- •Call Analytics
- •IVR
- •Call Routing
- •CRM Integration
- •Voicemail Transcription
- •Mobile App
- •Browser Extension
- •Number Porting
- •Global Coverage
- •Video Meetings
- •Screen Sharing
- •Recording
- •Transcription
- •AI Assistant
- •Breakout Rooms
- •Whiteboard
- •Polls
- •Chat
- •Calling
- •Virtual Backgrounds
- •Noise Removal
- •Gesture Recognition
- •Real-time Translation
- •Hardware Integration
- •Advanced Analytics Dashboard
- •Customizable Meeting Templates
- •Enhanced Security Encryption
- •Facial Recognition Technology
- •Personalized Avatars
- •Virtual Event Planning
- •Automated Meeting Summaries
- •Intelligent Meeting Scheduling
- •Real Time Feedback
- •Customizable Notifications
- •Integrated CRM Support
- •Automated Transcription Editing
- •Meeting Room Booking
- •Virtual Reality Integration
- •Advanced Collaboration Tools
- •Dynamic Content Sharing
- •Smart Meeting Reminders
- •Automated Attendance Tracking
- •Customizable User Profiles
- •Integrated Help Desk
- •Advanced Network Diagnostics
Strengths & Limitations
Evaluative strengths and weaknesses: not feature lists
- +Real-time AI transcription and coaching in live video meetings
- +Unified app for voice, video, messaging, and contact center
- +Vi (Voice Intelligence) provides post-meeting summaries with action items
- +Carrier-grade network ensures high voice and video call quality
- +Integrates natively with Google Workspace, Salesforce, and Zendesk
- −Video meeting participant limit (10) on the Standard plan is low
- −Advanced analytics and reporting are gated behind higher-priced tiers
- −Fewer third-party app integrations compared to Zoom or Microsoft Teams
- −The mobile app interface can feel cluttered with all its features
- −No hardware ecosystem for dedicated conference room systems
- +End-to-end encryption by default, even on the free plan
- +Advanced AI noise removal and voice optimization features
- +Seamless integration with Cisco hardware (desk devices, room systems)
- +Real-time translation into 100+ languages on paid plans
- +Comprehensive suite includes calling, messaging, and polling
- −The user interface can feel cluttered and less intuitive than competitors
- −Resource-heavy desktop application can slow down older computers
- −Free plan has a restrictive 40-minute meeting limit
- −Mobile app functionality is less robust than the desktop version
- −Navigating the extensive settings and admin controls has a steep learning curve
At a Glance
Recent Price History
Dialpad raised "Standard" from $15/mo to $27/mo (+80%)
Price change · May 30, 2026
Dialpad raised "Pro" from $25/mo to $35/mo (+40%)
Price change · May 30, 2026
Webex by Cisco added a new "Webex Meet" plan at $14.5/user/mo
Plan added · May 28, 2026
Webex by Cisco removed the "Suite" plan
Plan removed · May 28, 2026
Webex by Cisco added a new "Webex Suite: Meet + Call" plan at $25/user/mo
Plan added · May 28, 2026
Webex by Cisco added a new "Webex Calling Integration" plan (Custom pricing)
Plan added · May 28, 2026
Webex by Cisco added a new "Workforce Optimization" plan (Custom pricing)
Plan added · May 28, 2026
Dialpad lowered "Pro" from $35 to $25/mo (29%)
Price change · May 21, 2026
Dialpad lowered "Standard" from $27 to $15/mo (44%)
Price change · May 21, 2026
Frequently Asked Questions
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