Updated March 2026 · Independent Analysis
DialpadvsWebex by Cisco
Webex by Cisco starts at $14.5/mo, 46% cheaper than Dialpad's $27/mo. Dialpad is rated higher at 4.4/5 vs Webex by Cisco's 4.3/5.
Dialpadvs Webex by Cisco
★ 4.4/5+0.1 vs Webex by Cisco
Only in Dialpad
- ✦ AI-powered Calling
- ✦ SMS/MMS
- ✦ Team Messaging
From $27/mo(pricier)100K+ businesses users · est. 2012
Try Dialpad Free →
Webex by Ciscovs Dialpad
★ 4.3/5-0.1 vs Dialpad
Only in Webex by Cisco
- ✦ Screen Sharing
- ✦ Recording
- ✦ Transcription
✓ Free planFrom $14.5/mo(cheaper)70M+ monthly users · est. 1995
Try Webex by Cisco Free →Ratings Breakdown
Dialpad
4.4/5 avg
G2 Score4.4/5
Capterra Score4.3/5
G2 Rating4.4/5
Webex by Cisco
4.3/5 avg
G2 Score4.3/5
Capterra Score4.4/5
G2 Rating4.3/5
Quick Stats
Feature Comparison
Dialpad uniquely offers AI-powered Calling, SMS/MMS, Team Messaging. Webex by Cisco uniquely offers Screen Sharing, Recording, Transcription. Both share 1 features including Video Meetings.
Feature
Dialpad
Webex by Cisco
Video Meetings
✓
✓
AI-powered Calling
✓
✗
SMS/MMS
✓
✗
Team Messaging
✓
✗
AI Transcription
✓
✗
Real-time Coaching
✓
✗
Call Analytics
✓
✗
IVR
✓
✗
Call Routing
✓
✗
CRM Integration
✓
✗
Voicemail Transcription
✓
✗
Mobile App
✓
✗
Browser Extension
✓
✗
Number Porting
✓
✗
Global Coverage
✓
✗
Screen Sharing
✗
✓
Recording
✗
✓
Transcription
✗
✓
AI Assistant
✗
✓
Breakout Rooms
✗
✓
Whiteboard
✗
✓
Polls
✗
✓
Chat
✗
✓
Calling
✗
✓
Virtual Backgrounds
✗
✓
Noise Removal
✗
✓
Gesture Recognition
✗
✓
Real-time Translation
✗
✓
Hardware Integration
✗
✓
Advanced Analytics Dashboard
✗
✓
Customizable Meeting Templates
✗
✓
Enhanced Security Encryption
✗
✓
Facial Recognition Technology
✗
✓
Personalized Avatars
✗
✓
Virtual Event Planning
✗
✓
Automated Meeting Summaries
✗
✓
Intelligent Meeting Scheduling
✗
✓
Real Time Feedback
✗
✓
Customizable Notifications
✗
✓
Integrated CRM Support
✗
✓
Automated Transcription Editing
✗
✓
Meeting Room Booking
✗
✓
Virtual Reality Integration
✗
✓
Advanced Collaboration Tools
✗
✓
Dynamic Content Sharing
✗
✓
Smart Meeting Reminders
✗
✓
Automated Attendance Tracking
✗
✓
Customizable User Profiles
✗
✓
Integrated Help Desk
✗
✓
Advanced Network Diagnostics
✗
✓
Total Features
15
36
Quick Verdict
Independent analysis based on features, pricing, and user ratings
Choose Dialpad if you need:
- ✓ AI-powered Calling
- ✓ SMS/MMS
- ✓ Team Messaging
- ✓ AI Transcription
- ✓ Real-time Coaching
Choose Webex by Cisco if you need:
- ✓ Screen Sharing
- ✓ Recording
- ✓ Transcription
- ✓ AI Assistant
- ✓ Breakout Rooms
Pricing Comparison
Webex by Cisco starts at $14.5/mo, 46% cheaper than Dialpad's $27/mo.
Dialpad Plans
Paid plans only
StandardBest Value
$27/user/mo- • Unlimited calling
- • AI meetings
- • SMS
Pro
$35/user/mo- • CRM integration
- • Global SMS
Enterprise
Custom- • 100% uptime SLA
- • Priority support
Webex by Cisco Plans
Free tier available
Free
Free- • 100 participants
- • 40-min meetings
MeetBest Value
$14.5/user/mo- • 200 participants
- • 24-hr meetings
Suite
$25/user/mo- • 1000 participants
- • Calling
- • Messaging
Enterprise
Custom- • Custom limits
- • Advanced security
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