Is Crisp better than Gorgias in 2026?

It depends on your needs. Both rated 4.5/5 by users. Crisp excels at business messaging platform with live chat, chatbot, and helpdesk, while Gorgias focuses on customer support helpdesk built specifically for e-commerce brands. Crisp starts at $25/mo; Gorgias starts at $10/mo.

Which is cheaper, Crisp or Gorgias?

Crisp starts at $25/mo; Gorgias starts at $10/mo. Crisp has a free plan, and Gorgias starts at $10/mo.

Can I migrate from Crisp to Gorgias?

Most users can switch between these tools. Gorgias supports data import from Crisp. Plan 1-3 days for migration depending on data volume and team size.

What are the key differences between Crisp and Gorgias?

Crisp uniquely offers Chatbot Builder, Shared Inbox, Knowledge Base. Gorgias uniquely offers Shopify Integration, Unified Inbox, Automation Rules. Both share 4 features including Live Chat, Integrations, Mobile App. Crisp starts at $25/mo; Gorgias starts at $10/mo. Founded in 2015 and 2017 respectively.

When was this Crisp vs Gorgias comparison last updated?

This comparison was last updated on May 13, 2026. We review and refresh our comparisons regularly to reflect the latest pricing, features, and ratings from Crisp and Gorgias.

Home›Customer Support›Compare›Crisp vs Gorgias

Updated May 13, 2026 · Independent Analysis

CrispvsGorgias

Capability Overview

Crispvs Gorgias

★ 4.5/5-0.1 vs Gorgias

Only in Crisp

✦ Chatbot Builder
✦ Shared Inbox
✦ Knowledge Base

✓ Free planFrom $25/mo(pricier)500k+ websites users · est. 2015

View Full Review Try Crisp Free

Gorgiasvs Crisp

★ 4.6/5+0.1 vs Crisp

Only in Gorgias

✦ Shopify Integration
✦ Unified Inbox
✦ Automation Rules

From $10/mo(cheaper)14k+ ecommerce brands users · est. 2017

View Full Review Try Gorgias Free

Pricing Features Pros & Cons At a Glance FAQ Related

Pricing Intelligence

Gorgias saves you $15/user/movs Crisp

Crisp Plans

Free tier available

Free0

Free

• 2 agents
• Live chat widget
• Unlimited conversations

ProBest Value

$25/mo

• 4 agents
• Chat triggers
• Zapier integration

Unlimited

$95/mo

• Unlimited agents
• Chatbot
• Analytics

Full Crisp Pricing Breakdown →

Gorgias Plans

Paid plans only

StarterBest Value

$10/mo

• 3 agents
• 50 tickets/mo
• Email & chat

Basic

$50/mo

• Unlimited agents
• 300 tickets/mo
• Automation

Pro

$300/mo

• 2,000 tickets/mo
• Live chat
• Statistics

Full Gorgias Pricing Breakdown →

Feature Matrix

5 differences found across 15 standardized features

Feature

Crisp

Gorgias

Ticketing

✗

✓

Knowledge Base

✓

✗

Social Media

✗

✓

CSAT Surveys

✗

✓

Custom Fields

✗

✓

Total (raw)

Pros & Cons Face-Off

Evaluative strengths and weaknesses — not feature lists

Crisp

Pros

+Generous free plan
+Easy to install and configure
+Co-browsing feature is unique
+Affordable pricing

Cons

−Limited advanced features vs Zendesk
−Reporting could be better
−Free plan limited to 2 agents

Gorgias

Pros

+Best-in-class Shopify integration
+Revenue attribution for support
+Easy automation setup
+Built for e-commerce workflows

Cons

−Ticket-volume pricing model gets expensive
−Not ideal for non-ecommerce businesses
−Limited reporting on lower plans

At a Glance

User Rating

4.5/5vs4.6/5

Crisp

Gorgias

▲

Starting Price

$25/movs$10/mo

Crisp

▲

Gorgias

Feature Count

15 featuresvs15 features

Crisp

Gorgias

User Base

500vs14

Crisp

▲

Gorgias

Frequently Asked Questions

Related Comparisons

Crisp vs Zendesk →Crisp vs Freshdesk →Crisp vs Help Scout →Gorgias vs LiveChat →Crisp Alternatives →Gorgias Alternatives →

Authored by ComparEdge Editorial·Reviewed by ComparEdge EditorialExpert verified·Updated May 13, 2026·Our methodology