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Updated yesterday · Independent Analysis
Crisp vs Gorgias
Capability Overview
Crispvs Gorgias
4.5G2-0.1 vs Gorgias
Only in Crisp
- ✦ Chatbot Builder
- ✦ Shared Inbox
- ✦ Knowledge Base
✓ Free planFrom $45/mo(pricier)500k+ websites users · est. 2015
Gorgiasvs Crisp
4.6G2+0.1 vs Crisp
Only in Gorgias
- ✦ Shopify Integration
- ✦ Unified Inbox
- ✦ Automation Rules
From $10/mo(cheaper)14k+ ecommerce brands users · est. 2017
Quick VerdictIndependent Analysis
Gorgias wins for Shopify merchants managing high ticket volumes starting at $10/mo. Crisp wins for budget-conscious multichannel e-commerce teams starting at $25/mo.
When to Choose Crisp vs Gorgias
The question that matters: “In what situation will I regret choosing A over B after 3 months?”
Crisp Unique Strength
Shared Inbox Across Live Chat, Email, and Messenger
Crisp's shared inbox routes conversations from the website widget, email, WhatsApp, and Facebook Messenger into one interface, letting small teams handle multiple channels without separate tools.
→ Choose Crisp if this scenario applies to you. Gorgias doesn't offer a comparable solution.
Crisp Unique Strength
Chatbot Flows That Hand Off to Humans on Trigger
Crisp's chatbot builder defines conversation trees that automatically transfer to a live agent when specific keywords or frustration signals appear, with full context preserved.
→ Choose Crisp if this scenario applies to you. Gorgias doesn't offer a comparable solution.
Crisp Unique Strength
MagicReply AI Draft From Conversation Context
Crisp's MagicReply generates a suggested reply based on the conversation history and knowledge base, letting agents post accurate responses in under 30 seconds.
→ Choose Crisp if this scenario applies to you. Gorgias doesn't offer a comparable solution.
Pricing Comparison & PlansHigh· Verified Jun 28, 2026
Crisp Plans
Free tier available
Free
FreeBest for: Solopreneurs and entrepreneurs
- ✓Website chat widget
- ✓Shared inbox
- ✓Mobile apps (iOS/Android)
- ✓4 e-commerce integrations (Shopify, Adobe Commerce, WooCommerce, Prestashop)
View on vendor site
Mini
$45/moBest for: Early-stage companies improving customer service
- ✓All Free features
- ✓Email integration
- ✓Slack integration
- ✓Shortcuts
- ✓Co-browsing
View on vendor site
Essentials
$95/moBest for: Small companies requiring full-featured support platform (flagship features)
- ✓All Mini features
- ✓Full CRM with customer data management
- ✓Omnichannel inbox (WhatsApp, Instagram, Telegram, SMS, Line, Viber)
- ✓Workflow automation builder
- ✓Knowledge base & help center
View on vendor site
MOST POPULARPlus
$295/moBest for: Medium businesses wanting AI-powered omnichannel support
- ✓All Essentials features
- ✓Unlimited AI resolutions/usage
- ✓Ticketing system
- ✓White-labeling (remove Crisp branding)
- ✓Advanced analytics
View on vendor site
Enterprise
Contact SalesBest for: Large-scale companies
- ✓Dedicated onboarding
- ✓Custom SLAs
- ✓Enhanced API limits
- ✓Custom integrations
View on vendor site
Gorgias Plans
Paid plans only
Starter
$10/moBest for: Fine for very small DTC brands just starting out
- ✓50 tickets per month
- ✓Up to 3 user seats
- ✓Shopify & BigCommerce integrations
- ✓Email & Chat channels
- ✓Access to Gorgias Academy
View on vendor site
MOST POPULARBasic
$60/moBest for: Works for brands doing $1M-$5M GMV with typical support volumes
- ✓300 tickets per month
- ✓Unlimited user seats
- ✓150+ integrations (including Shopify, BigCommerce)
- ✓Social media channels (Facebook, Instagram)
- ✓Live Chat & Email support
View on vendor site
Pro
$360/moBest for: For brands doing significant volume
- ✓2,000 tickets per month
- ✓Unlimited user seats
- ✓Revenue statistics & tracking
- ✓Satisfaction surveys (CSAT)
- ✓Magento integration
View on vendor site
Advanced
$900/mo- ✓5,000 tickets per month
- ✓Unlimited user seats
- ✓Dedicated Customer Success Manager
- ✓Advanced onboarding & training
- ✓SLA monitoring & reporting
View on vendor site
Enterprise
Contact Sales- ✓Custom ticket volume
- ✓Unlimited user seats
- ✓Custom integration services
- ✓Dedicated CSM & Solutions Architect
- ✓Enterprise-grade security & SLA
View on vendor site
Capability Breakdown
5 differences found across 15 standardized features
Feature
Crisp
Gorgias
Ticketing
✗
✓
Knowledge Base
✓
✗
Social Media
✗
✓
CSAT Surveys
✗
✓
Custom Fields
✗
✓
Total (raw)
15
15
Crisp Features
- •Live Chat
- •Chatbot Builder
- •Shared Inbox
- •Knowledge Base
- •Email Campaigns
- •Co-browsing
- •Video Calls
- •Screen Sharing
- •Integrations
- •Mobile App
- •Chat Triggers
- •Visitor Tracking
- •CRM
- •API Access
- •Custom Chatbots
Gorgias Features
- •Shopify Integration
- •Unified Inbox
- •Automation Rules
- •Macros
- •Live Chat
- •Email Support
- •Social Media Support
- •SMS Support
- •Revenue Statistics
- •CSAT Surveys
- •Tags
- •Rules Engine
- •API Access
- •Integrations
- •Mobile App
Strengths & Limitations
Evaluative strengths and weaknesses: not feature lists
Pros
- +MagicBrowse co-browsing for hands-on support
- +Built-in CRM and marketing automation tools
- +Free plan includes a chatbot and shared inbox
- +Transparent, seat-based pricing is very affordable
- +Video calls and screen sharing directly within chat
Cons
- −Reporting and analytics lack the depth of enterprise tools
- −Limited native integrations compared to Zendesk or Intercom
- −UI can feel cluttered with all features enabled
- −Advanced chatbot logic requires the highest-tier plan
- −Knowledge base customization is somewhat basic
Pros
- +Deep Shopify integration: edit orders & issue refunds in the helpdesk
- +Attribute support interactions directly to sales revenue
- +Automate responses using 100+ e-commerce data points (e.g., order status)
- +Pre-built macros and rules specifically for e-commerce inquiries
- +Consolidates social media comments and DMs into one ticket view
Cons
- −Ticket-based pricing becomes very expensive for high-volume stores
- −Lacks advanced features for non-e-commerce use cases (e.g., ITIL)
- −Reporting and analytics on lower-tier plans are quite basic
- −No built-in knowledge base feature; requires third-party integration
- −User interface can feel cluttered with extensive Shopify data
At a Glance
User Rating
4.5/5vs4.6/5
Crisp
Gorgias
▲
Starting Price
$45/movs$10/mo
Crisp
▲
Gorgias
Feature Count
15 featuresvs15 features
Crisp
Gorgias
User Base
500vs14
Crisp
▲
Gorgias
Crisp · Price & Data SyncLast verified: June 28, 2026 · CE-CUSTOM-2026W22-07F32C · ✓ Pricing updated May 30, 2026
Gorgias · Price & Data SyncLast verified: June 28, 2026 · CE-CUSTOM-2026W23-701B93 · ✓ Pricing updated May 21, 2026
Recent Price History
Crisp
Crisp added a new "Mini" plan at $45/mo
Plan added · May 30, 2026
Crisp
Crisp added a new "Enterprise" plan (Custom pricing)
Plan added · May 30, 2026
Crisp
Crisp removed the "Basic" plan
Plan removed · May 30, 2026
Crisp
Crisp added a new "Plus" plan at $295/mo
Plan added · May 30, 2026
Crisp
Crisp removed the "Unlimited" plan
Plan removed · May 30, 2026
Gorgias
Gorgias raised "Pro" from $300 to $360/mo (20%)
Price change · May 21, 2026
Gorgias
Gorgias raised "Basic" from $50 to $60/mo (20%)
Price change · May 21, 2026
Gorgias
Gorgias added a new "Enterprise" plan
Plan added · May 21, 2026
Gorgias
Gorgias added a new "Advanced" plan at $900/mo
Plan added · May 21, 2026
Frequently Asked Questions
Related Comparisons
CrispFree · from $45/mo
Gorgiasfrom $10/moSources & Data Trail · Crisp
- 1.Official Pricing Page·Source of verified tiers(Checked: 2026-06-28)
- 2.Official Website·Official vendor website
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Sources & Data Trail · Gorgias
- 1.Official Pricing Page·Source of verified tiers(Checked: 2026-06-28)
- 2.Official Website·Official vendor website
- 3.G2·G2 verified reviews · 4.6/5 · 560 reviews
- 4.Capterra·Capterra verified reviews · 4.6/5
- 5.TrustRadius·TrustRadius verified reviews