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Updated 4 days ago · Independent Analysis
Gorgias vs LiveChat
Capability Overview
Gorgiasvs LiveChat
4.6G2+0.2 vs LiveChat
Only in Gorgias
- ✦ Shopify Integration
- ✦ Unified Inbox
- ✦ Automation Rules
From $10/mo(cheaper)14k+ ecommerce brands users · est. 2017
LiveChatvs Gorgias
4.4G2-0.2 vs Gorgias
Only in LiveChat
- ✦ Live Chat Widget
- ✦ Ticketing System
- ✦ AI Chatbot
From $25/mo(pricier)37k+ companies users · est. 2002
Quick VerdictIndependent Analysis
Gorgias wins for Shopify merchants managing high ticket volumes starting at $10/mo. LiveChat wins for e-commerce teams needing real-time messaging starting at $20/mo.
Pricing Comparison & PlansHigh· Verified Jun 28, 2026
Gorgias starts at $10/movs $25/mo
Gorgias Plans
Paid plans only
Starter
$10/moBest for: Fine for very small DTC brands just starting out
- ✓50 tickets per month
- ✓Up to 3 user seats
- ✓Shopify & BigCommerce integrations
- ✓Email & Chat channels
- ✓Access to Gorgias Academy
View on vendor site
MOST POPULARBasic
$60/moBest for: Works for brands doing $1M-$5M GMV with typical support volumes
- ✓300 tickets per month
- ✓Unlimited user seats
- ✓150+ integrations (including Shopify, BigCommerce)
- ✓Social media channels (Facebook, Instagram)
- ✓Live Chat & Email support
View on vendor site
Pro
$360/moBest for: For brands doing significant volume
- ✓2,000 tickets per month
- ✓Unlimited user seats
- ✓Revenue statistics & tracking
- ✓Satisfaction surveys (CSAT)
- ✓Magento integration
View on vendor site
Advanced
$900/mo- ✓5,000 tickets per month
- ✓Unlimited user seats
- ✓Dedicated Customer Success Manager
- ✓Advanced onboarding & training
- ✓SLA monitoring & reporting
View on vendor site
Enterprise
Contact Sales- ✓Custom ticket volume
- ✓Unlimited user seats
- ✓Custom integration services
- ✓Dedicated CSM & Solutions Architect
- ✓Enterprise-grade security & SLA
View on vendor site
LiveChat Plans
Paid plans only
Starter
$25/user/momonthlyor$228/yrsave 24%
Best for: Small business
- ✓Text Intelligence
- ✓Track up to 100 visitors
- ✓1 recurring campaign
- ✓60-day chat history
- ✓Basic widget customization
View on vendor site
MOST POPULARTeam
$59/user/momonthlyor$588/yrsave 17%
Best for: Full-time support team
- ✓Agent groups
- ✓Advanced reporting
- ✓Copilot AI assistant
- ✓Canned responses
- ✓Customizable pre-chat & post-chat surveys
View on vendor site
Business
$89/user/momonthlyor$948/yrsave 11%
Best for: Customer service department
- ✓Expanded management options
- ✓Advanced reporting and statistics
- ✓Copilot AI assistant
- ✓Canned responses
- ✓Customizable pre-chat & post-chat surveys
View on vendor site
Enterprise
Contact SalesBest for: Global company, global reach
- ✓Dedicated account manager
- ✓Advanced reporting and statistics
- ✓Copilot AI assistant
- ✓Canned responses
- ✓Customizable pre-chat & post-chat surveys
View on vendor site
Capability Breakdown
2 differences found across 15 standardized features
Feature
Gorgias
LiveChat
Social Media
✓
✗
Multi-language
✗
✓
Total (raw)
15
15
Gorgias Features
- •Shopify Integration
- •Unified Inbox
- •Automation Rules
- •Macros
- •Live Chat
- •Email Support
- •Social Media Support
- •SMS Support
- •Revenue Statistics
- •CSAT Surveys
- •Tags
- •Rules Engine
- •API Access
- •Integrations
- •Mobile App
LiveChat Features
- •Live Chat Widget
- •Ticketing System
- •AI Chatbot
- •Chat Archives
- •Visitor Tracking
- •File Sharing
- •Canned Responses
- •Chat Transfer
- •Reporting
- •Mobile App
- •API Access
- •Integrations
- •CSAT Surveys
- •Proactive Chat
- •Team Management
Strengths & Limitations
Evaluative strengths and weaknesses: not feature lists
Pros
- +Deep Shopify integration: edit orders & issue refunds in the helpdesk
- +Attribute support interactions directly to sales revenue
- +Automate responses using 100+ e-commerce data points (e.g., order status)
- +Pre-built macros and rules specifically for e-commerce inquiries
- +Consolidates social media comments and DMs into one ticket view
Cons
- −Ticket-based pricing becomes very expensive for high-volume stores
- −Lacks advanced features for non-e-commerce use cases (e.g., ITIL)
- −Reporting and analytics on lower-tier plans are quite basic
- −No built-in knowledge base feature; requires third-party integration
- −User interface can feel cluttered with extensive Shopify data
Pros
- +Rich chat widgets with eye-catchers and custom branding
- +Built-in ticketing system to manage issues after chats end
- +Detailed performance reports and agent dashboards
- +Excellent, full-featured mobile apps for iOS and Android
- +Chat supervision tools for real-time agent monitoring
Cons
- −AI and automation features are restricted to higher-tier plans
- −Per-agent pricing becomes costly for large support teams
- −No built-in knowledge base feature; requires integration
- −Limited social media channel integrations (mostly via API)
- −Starter plan lacks basic reporting and ticketing features
At a Glance
User Rating
4.6/5vs4.4/5
Gorgias
▲
LiveChat
Starting Price
$10/movs$25/mo
Gorgias
LiveChat
▲
Feature Count
15 featuresvs15 features
Gorgias
LiveChat
User Base
14vs37
Gorgias
LiveChat
▲
Gorgias · Price & Data SyncLast verified: June 28, 2026 · CE-CUSTOM-2026W23-701B93 · ✓ Pricing updated May 21, 2026
LiveChat · Price & Data SyncLast verified: June 28, 2026 · CE-CUST-2026W26-E4A1D5 · ✓ Pricing updated May 30, 2026
Recent Price History
LiveChat
LiveChat raised "Starter" from $20/mo to $25/mo (+25%)
Price change · May 30, 2026
LiveChat
LiveChat raised "Team" from $41/mo to $59/mo (+44%)
Price change · May 30, 2026
LiveChat
LiveChat raised "Business" from $59/mo to $89/mo (+51%)
Price change · May 30, 2026
Gorgias
Gorgias raised "Pro" from $300 to $360/mo (20%)
Price change · May 21, 2026
Gorgias
Gorgias raised "Basic" from $50 to $60/mo (20%)
Price change · May 21, 2026
Gorgias
Gorgias added a new "Enterprise" plan
Plan added · May 21, 2026
Gorgias
Gorgias added a new "Advanced" plan at $900/mo
Plan added · May 21, 2026
LiveChat
LiveChat added a new "Enterprise" plan
Plan added · May 21, 2026
Frequently Asked Questions
Related Comparisons
Gorgiasfrom $10/mo
LiveChatfrom $25/moSources & Data Trail · Gorgias
- 1.Official Pricing Page·Source of verified tiers(Checked: 2026-06-28)
- 2.Official Website·Official vendor website
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Sources & Data Trail · LiveChat
- 1.Official Pricing Page·Source of verified tiers(Checked: 2026-06-28)
- 2.Official Website·Official vendor website
- 3.G2·G2 verified reviews · 4.4/5 · 806 reviews
- 4.Capterra·Capterra verified reviews · 4.6/5
- 5.TrustRadius·TrustRadius verified reviews