Is Gorgias better than LiveChat in 2026?

It depends on your needs. Both rated 4.6/5 by users. Gorgias excels at customer support helpdesk built specifically for e-commerce brands, while LiveChat focuses on live chat and help desk software for customer service teams. Gorgias starts at $10/mo; LiveChat starts at $20/mo.

Which is cheaper, Gorgias or LiveChat?

Gorgias starts at $10/mo; LiveChat starts at $20/mo. Gorgias starts at $10/mo, and LiveChat starts at $20/mo.

Can I migrate from Gorgias to LiveChat?

Most users can switch between these tools. LiveChat supports data import from Gorgias. Plan 1-3 days for migration depending on data volume and team size.

What are the key differences between Gorgias and LiveChat?

Gorgias uniquely offers Shopify Integration, Unified Inbox, Automation Rules. LiveChat uniquely offers Live Chat Widget, Ticketing System, AI Chatbot. Both share 4 features including CSAT Surveys, API Access, Integrations. Gorgias starts at $10/mo; LiveChat starts at $20/mo. Founded in 2017 and 2002 respectively.

When was this Gorgias vs LiveChat comparison last updated?

This comparison was last updated on May 13, 2026. We review and refresh our comparisons regularly to reflect the latest pricing, features, and ratings from Gorgias and LiveChat.

Home›Customer Support›Compare›Gorgias vs LiveChat

Updated May 13, 2026 · Independent Analysis

GorgiasvsLiveChat

Capability Overview

Gorgiasvs LiveChat

★ 4.6/5+0.1 vs LiveChat

Only in Gorgias

✦ Shopify Integration
✦ Unified Inbox
✦ Automation Rules

From $10/mo(cheaper)14k+ ecommerce brands users · est. 2017

View Full Review Try Gorgias Free

LiveChatvs Gorgias

★ 4.5/5-0.1 vs Gorgias

Only in LiveChat

✦ Live Chat Widget
✦ Ticketing System
✦ AI Chatbot

From $20/mo(pricier)37k+ companies users · est. 2002

View Full Review Try LiveChat Free

Pricing Features Pros & Cons At a Glance FAQ Related

Pricing Intelligence

Gorgias saves you $10/user/movs LiveChat

Gorgias Plans

Paid plans only

StarterBest Value

$10/mo

• 3 agents
• 50 tickets/mo
• Email & chat

Basic

$50/mo

• Unlimited agents
• 300 tickets/mo
• Automation

Pro

$300/mo

• 2,000 tickets/mo
• Live chat
• Statistics

Full Gorgias Pricing Breakdown →

LiveChat Plans

Paid plans only

StarterBest Value

$20/agent/mo

• 60-day chat history
• Basic reports
• Ticketing system

Team

$41/agent/mo

• Full chat history
• Advanced reports
• Staffing prediction

Business

$59/agent/mo

• Unlimited history
• Work scheduler
• AI features

Full LiveChat Pricing Breakdown →

Feature Matrix

2 differences found across 15 standardized features

Feature

Gorgias

LiveChat

Social Media

✓

✗

Multi-language

✗

✓

Total (raw)

Pros & Cons Face-Off

Evaluative strengths and weaknesses — not feature lists

Gorgias

Pros

+Best-in-class Shopify integration
+Revenue attribution for support
+Easy automation setup
+Built for e-commerce workflows

Cons

−Ticket-volume pricing model gets expensive
−Not ideal for non-ecommerce businesses
−Limited reporting on lower plans

LiveChat

Pros

+Industry pioneer in live chat
+Clean, intuitive agent interface
+Excellent mobile app
+Strong integration ecosystem

Cons

−No free plan
−AI features only on higher tiers
−Can get expensive with many agents

At a Glance

User Rating

4.6/5vs4.5/5

Gorgias

▲

LiveChat

Starting Price

$10/movs$20/mo

Gorgias

LiveChat

▲

Feature Count

15 featuresvs15 features

Gorgias

LiveChat

User Base

14vs37

Gorgias

LiveChat

▲

Frequently Asked Questions

Related Comparisons

Gorgias vs Zendesk →Gorgias vs Freshdesk →Gorgias vs Help Scout →LiveChat vs Crisp →Gorgias Alternatives →LiveChat Alternatives →

Authored by ComparEdge Editorial·Reviewed by ComparEdge EditorialExpert verified·Updated May 13, 2026·Our methodology