Updated April 2026 · Independent Analysis
Capsule CRMvsZendesk Sell
Capsule CRM starts at $21/mo, 16% cheaper than Zendesk Sell's $25/mo. Capsule CRM is rated higher at 4.7/5 vs Zendesk Sell's 4.2/5.
Capsule CRMvs Zendesk Sell
★ 4.7/5+0.5 vs Zendesk Sell
Only in Capsule CRM
- ✦ Sales Pipeline
- ✦ Task Management
- ✦ Calendar
✓ Free planFrom $21/mo(cheaper)10K+ companies users · est. 2009
Try Capsule CRM Free →
Zendesk Sellvs Capsule CRM
★ 4.2/5-0.5 vs Capsule CRM
Only in Zendesk Sell
- ✦ Pipeline Management
- ✦ Calling
- ✦ Sequences
From $25/mo(pricier)Part of Zendesk (100K+ customers) users · est. 2007
Try Zendesk Sell Free →Ratings Breakdown
Capsule CRM
4.7/5 avg
G2 Score4.7/5
Capterra Score4.5/5
G2 Rating4.7/5
Zendesk Sell
4.2/5 avg
G2 Score4.2/5
Capterra Score4.3/5
G2 Rating4.2/5
Quick Stats
Feature Comparison
Capsule CRM uniquely offers Sales Pipeline, Task Management, Calendar. Zendesk Sell uniquely offers Pipeline Management, Calling, Sequences. Both share 6 features including Contact Management, Email Integration, Custom Fields.
Feature
Capsule CRM
Zendesk Sell
Contact Management
✓
✓
Email Integration
✓
✓
Custom Fields
✓
✓
Reporting
✓
✓
Mobile App
✓
✓
API
✓
✓
Sales Pipeline
✓
✗
Task Management
✓
✗
Calendar
✓
✗
Tags
✓
✗
Workflow Automation
✓
✗
Integrations
✓
✗
Import/Export
✓
✗
Activity History
✓
✗
Track Milestones
✓
✗
Pipeline Management
✗
✓
Calling
✗
✓
Sequences
✗
✓
Lead Scoring
✗
✓
Smart Lists
✗
✓
Task Automation
✗
✓
Zendesk Integration
✗
✓
Goals Tracking
✗
✓
Activity Feed
✗
✓
Total Features
15
15
Quick Verdict
Independent analysis based on features, pricing, and user ratings
Choose Capsule CRM if you need:
- ✓ Sales Pipeline
- ✓ Task Management
- ✓ Calendar
- ✓ Tags
- ✓ Workflow Automation
Choose Zendesk Sell if you need:
- ✓ Pipeline Management
- ✓ Calling
- ✓ Sequences
- ✓ Lead Scoring
- ✓ Smart Lists
Pricing Comparison
Capsule CRM starts at $21/mo, 16% cheaper than Zendesk Sell's $25/mo.
Capsule CRM Plans
Free tier available
Free
Free- • 250 contacts
- • 2 users
StarterBest Value
$21/user/mo- • 30K contacts
- • 1 pipeline
Growth
$38/user/mo- • 60K contacts
- • 5 pipelines
- • Workflow automation
Advanced
$60/user/mo- • 120K contacts
- • 50 pipelines
- • Custom reports
Ultimate
$75/user/mo- • 240K contacts
- • Implementation support
Zendesk Sell Plans
Paid plans only
TeamBest Value
$25/agent/mo- • 2 pipelines
- • Email integration
Growth
$69/agent/mo- • 10 pipelines
- • Sequences
Professional
$149/agent/mo- • Lead scoring
- • Task automation
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