Is Gorgias better than Zendesk in 2026?

It depends on your needs. Gorgias is rated higher at 4.6/5 vs Zendesk's 4.3/5. Gorgias excels at customer support helpdesk built specifically for e-commerce brands, while Zendesk focuses on enterprise customer service platform with ticketing, live chat, and ai. Gorgias starts at $10/mo; Zendesk starts at $55/mo.

Which is cheaper, Gorgias or Zendesk?

Gorgias starts at $10/mo; Zendesk starts at $55/mo. Gorgias starts at $10/mo, and Zendesk starts at $55/mo.

Can I migrate from Gorgias to Zendesk?

Most users can switch between these tools. Zendesk supports data import from Gorgias. Plan 1-3 days for migration depending on data volume and team size.

What are the key differences between Gorgias and Zendesk?

Gorgias uniquely offers Shopify Integration, Unified Inbox, Automation Rules. Zendesk uniquely offers Ticketing System, Help Center, Voice Support. Both share 3 features including Macros, Live Chat, API Access. Gorgias starts at $10/mo; Zendesk starts at $55/mo. Founded in 2017 and 2007 respectively.

When was this Gorgias vs Zendesk comparison last updated?

This comparison was last updated on May 13, 2026. We review and refresh our comparisons regularly to reflect the latest pricing, features, and ratings from Gorgias and Zendesk.

Home›Customer Support›Compare›Gorgias vs Zendesk

Updated May 13, 2026 · Independent Analysis

GorgiasvsZendesk

Capability Overview

Gorgiasvs Zendesk

★ 4.6/5+0.3 vs Zendesk

Only in Gorgias

✦ Shopify Integration
✦ Unified Inbox
✦ Automation Rules

From $10/mo(cheaper)14k+ ecommerce brands users · est. 2017

View Full Review Try Gorgias Free

Zendeskvs Gorgias

★ 4.3/5-0.3 vs Gorgias

Only in Zendesk

✦ Ticketing System
✦ Help Center
✦ Voice Support

From $55/mo(pricier)100k+ companies users · est. 2007

View Full Review Try Zendesk Free

Pricing Features Pros & Cons At a Glance FAQ Related

Pricing Intelligence

Gorgias saves you $45/user/movs Zendesk

Gorgias Plans

Paid plans only

StarterBest Value

$10/mo

• 3 agents
• 50 tickets/mo
• Email & chat

Basic

$50/mo

• Unlimited agents
• 300 tickets/mo
• Automation

Pro

$300/mo

• 2,000 tickets/mo
• Live chat
• Statistics

Full Gorgias Pricing Breakdown →

Zendesk Plans

Paid plans only

Suite TeamBest Value

$55/agent/mo

• Email, chat & voice
• Social messaging
• Basic reporting

Suite Growth

$89/agent/mo

• Self-service portal
• Multilingual support
• Advanced reporting

Suite Professional

$115/agent/mo

• Conversational routing
• Advanced analytics
• Custom objects

Full Zendesk Pricing Breakdown →

Feature Matrix

4 differences found across 15 standardized features

Feature

Gorgias

Zendesk

Knowledge Base

✗

✓

Phone Support

✗

✓

SLA Management

✗

✓

Multi-language

✗

✓

Total (raw)

Pros & Cons Face-Off

Evaluative strengths and weaknesses — not feature lists

Gorgias

Pros

+Best-in-class Shopify integration
+Revenue attribution for support
+Easy automation setup
+Built for e-commerce workflows

Cons

−Ticket-volume pricing model gets expensive
−Not ideal for non-ecommerce businesses
−Limited reporting on lower plans

Zendesk

Pros

+Industry-leading customer service platform
+Comprehensive feature set
+Strong analytics and reporting
+Excellent third-party integrations

Cons

−Expensive especially at scale
−Can be complex to configure
−Customer support for Zendesk itself isn't great

At a Glance

User Rating

4.6/5vs4.3/5

Gorgias

▲

Zendesk

Starting Price

$10/movs$55/mo

Gorgias

Zendesk

▲

Feature Count

15 featuresvs15 features

Gorgias

Zendesk

User Base

14vs100

Gorgias

Zendesk

▲

Frequently Asked Questions

Related Comparisons

Gorgias vs Freshdesk →Gorgias vs Help Scout →Gorgias vs Crisp →Zendesk vs LiveChat →Gorgias Alternatives →Zendesk Alternatives →

Authored by ComparEdge Editorial·Reviewed by ComparEdge EditorialExpert verified·Updated May 13, 2026·Our methodology