Dialpad vs Loom
Dialpad and Loom are both Video Conferencing tools. Dialpad starts at $27/mo, Loom at $18/mo. Compare features, pricing, and ratings below to find the best fit for your team.
When to Choose Dialpad vs Loom
The question that matters: “In what situation will I regret choosing A over B after 3 months?”
Sales managers use Dialpad's Real-time Coaching feature to whisper guidance to reps mid-call without the prospect hearing-correcting pitch objections, suggesting closes, or.
Sales reps record personalized product demos using Camera Recording alongside Screen Recording, then embed CTA Buttons directly in the video-linking to pricing pages, free trial.
Financial services teams configure AI Transcription to automatically generate searchable, timestamped records of every customer interaction-fulfilling audit requirements without.
Engineering teams record codebase tours using Screen Recording, then new hires watch asynchronously and leave Comments & Reactions on specific functions or architecture decisions.
C-suite records monthly business updates once using Screen Recording and Camera Recording, with AI Summary generating a 90-second executive brief for mobile viewing. Global teams.
Product teams screen-record competitor demos and market analysis, then collaborate async using Comments & Reactions pinned to specific timestamps-one designer flags a UX pattern.
Pricing Comparison & PlansHigh· Verified May 30, 2026
Dialpad Plans
Paid plans only
Standard
$27/user/moBest for: This plan is ideal for small teams needing essential communication tools
- ✓Unlimited domestic calling (US/Canada)
- ✓HD audio and AI noise cancellation
- ✓Local and toll-free numbers in 70+ countries
- ✓Visual voicemail with AI transcription
- ✓Unlimited call recording with real-time transcription
Pro
$35/user/moBest for: The Pro plan suits growing businesses requiring advanced features like international calling and CRM integrations
- ✓All Standard features
- ✓International texting
- ✓Zapier and Slack integrations
- ✓Dialpad API and webhooks
- ✓Additional numbers
Enterprise
Contact SalesBest for: Designed for large organizations, this plan offers tailored solutions and dedicated support
- ✓All Standard and Pro features
- ✓Unlimited feature usage
- ✓Priority support
- ✓Advanced call center management capabilities
- ✓Designed for complex communication systems and high call volumes
Loom Plans
Free tier available
Starter
FreeBest for: Ideal for individuals or small teams needing basic video messaging
- ✓Basic screen and camera recording
- ✓Standard video quality (720p)
Business
$18/user/moBest for: growing teams requiring advanced features like custom branding and analytics
- ✓Unlimited videos and recording time
- ✓HD video quality (1080p)
- ✓Custom thumbnails and branding
- ✓Video editing tools (trim, stitch, backgrounds)
- ✓Viewer insights & analytics
Business + AI
$24/user/moBest for: Suited for teams wanting to leverage AI capabilities for enhanced productivity
- ✓Everything included in the Business Plan
- ✓AI-powered silence and filler word removal
- ✓Auto-generated titles, summaries & chapters
- ✓Transcript-based editing
- ✓AI workflows
Enterprise
Contact SalesBest for: Designed for large organizations needing tailored solutions and dedicated support
- ✓Everything in Business plan
- ✓Advanced security features (SSO, SCIM)
- ✓Custom data retention policies
- ✓Advanced admin controls and user management
- ✓Dedicated customer success
Capability Breakdown
5 differences found across 19 standardized features
- •AI-powered Calling
- •Video Meetings
- •SMS/MMS
- •Team Messaging
- •AI Transcription
- •Real-time Coaching
- •Call Analytics
- •IVR
- •Call Routing
- •CRM Integration
- •Voicemail Transcription
- •Mobile App
- •Browser Extension
- •Number Porting
- •Global Coverage
- •Screen Recording
- •Camera Recording
- •AI Summary
- •Transcription
- •Auto Chapters
- •Comments & Reactions
- •CTA Buttons
- •Password Protection
- •Custom Branding
- •Analytics
- •Drawing Tools
- •Trim & Edit
- •Chrome Extension
- •Desktop App
- •Integrations
Strengths & Limitations
Evaluative strengths and weaknesses: not feature lists
- +Real-time AI transcription and coaching in live video meetings
- +Unified app for voice, video, messaging, and contact center
- +Vi (Voice Intelligence) provides post-meeting summaries with action items
- +Carrier-grade network ensures high voice and video call quality
- +Integrates natively with Google Workspace, Salesforce, and Zendesk
- −Video meeting participant limit (10) on the Standard plan is low
- −Advanced analytics and reporting are gated behind higher-priced tiers
- −Fewer third-party app integrations compared to Zoom or Microsoft Teams
- −The mobile app interface can feel cluttered with all its features
- −No hardware ecosystem for dedicated conference room systems
- +Instant sharing via link; no rendering or upload wait time
- +Generous free plan with up to 25 videos/user and 5-min limit
- +AI-powered summaries, titles, and chapter generation
- +Interactive features: viewer comments and emoji reactions
- +Robust integrations with Slack, Jira, Notion, and more
- −No advanced video editing tools like trimming the middle of a clip
- −Mobile app has limited recording and editing functionality
- −Video organization can become cluttered without disciplined folder use
- −AI features are gated behind the most expensive Business+ plan
- −Offline access to recordings is not available
At a Glance
Recent Price History
Dialpad raised "Standard" from $15/mo to $27/mo (+80%)
Price change · May 30, 2026
Dialpad raised "Pro" from $25/mo to $35/mo (+40%)
Price change · May 30, 2026
Loom raised "Business + AI" from $16.5/mo to $24/mo (+45%)
Price change · May 30, 2026
Loom raised "Business" from $12.5/mo to $18/mo (+44%)
Price change · May 30, 2026
Dialpad lowered "Pro" from $35 to $25/mo (29%)
Price change · May 21, 2026
Dialpad lowered "Standard" from $27 to $15/mo (44%)
Price change · May 21, 2026
Loom lowered "Business + AI" from $24 to $16.5/mo (31%)
Price change · May 21, 2026
Loom lowered "Business" from $18 to $12.5/mo (31%)
Price change · May 21, 2026
Frequently Asked Questions
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Sources & Data Trail · Dialpad
- 1.Official Pricing Page·Source of verified tiers(Checked: 2026-05-30)
- 2.Official Website·Official vendor website
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Sources & Data Trail · Loom
- 1.Official Pricing Page·Source of verified tiers(Checked: 2026-05-30)
- 2.Official Website·Official vendor website
- 3.G2·G2 verified reviews · 4.7/5 · 2,396 reviews
- 4.Capterra·Capterra verified reviews · 4.7/5
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