Updated March 2026 · Independent Analysis
DialpadvsLoom
Loom starts at $15/mo, 44% cheaper than Dialpad's $27/mo. Loom is rated higher at 4.7/5 vs Dialpad's 4.4/5.
Dialpadvs Loom
★ 4.4/5-0.3 vs Loom
Only in Dialpad
- ✦ AI-powered Calling
- ✦ Video Meetings
- ✦ SMS/MMS
From $27/mo(pricier)100K+ businesses users · est. 2012
Try Dialpad Free →
Loomvs Dialpad
★ 4.7/5+0.3 vs Dialpad
Only in Loom
- ✦ Screen Recording
- ✦ Camera Recording
- ✦ AI Summary
✓ Free planFrom $15/mo(cheaper)25M+ users · est. 2016
Try Loom Free →Ratings Breakdown
Dialpad
4.4/5 avg
G2 Score4.4/5
Capterra Score4.3/5
G2 Rating4.4/5
Loom
4.7/5 avg
G2 Score4.7/5
Capterra Score4.7/5
G2 Rating4.7/5
Quick Stats
Feature Comparison
Dialpad uniquely offers AI-powered Calling, Video Meetings, SMS/MMS. Loom uniquely offers Screen Recording, Camera Recording, AI Summary. Both share 0 features.
Feature
Dialpad
Loom
AI-powered Calling
✓
✗
Video Meetings
✓
✗
SMS/MMS
✓
✗
Team Messaging
✓
✗
AI Transcription
✓
✗
Real-time Coaching
✓
✗
Call Analytics
✓
✗
IVR
✓
✗
Call Routing
✓
✗
CRM Integration
✓
✗
Voicemail Transcription
✓
✗
Mobile App
✓
✗
Browser Extension
✓
✗
Number Porting
✓
✗
Global Coverage
✓
✗
Screen Recording
✗
✓
Camera Recording
✗
✓
AI Summary
✗
✓
Transcription
✗
✓
Auto Chapters
✗
✓
Comments & Reactions
✗
✓
CTA Buttons
✗
✓
Password Protection
✗
✓
Custom Branding
✗
✓
Analytics
✗
✓
Drawing Tools
✗
✓
Trim & Edit
✗
✓
Chrome Extension
✗
✓
Desktop App
✗
✓
Integrations
✗
✓
Total Features
15
15
Quick Verdict
Independent analysis based on features, pricing, and user ratings
Choose Dialpad if you need:
- ✓ AI-powered Calling
- ✓ Video Meetings
- ✓ SMS/MMS
- ✓ Team Messaging
- ✓ AI Transcription
Choose Loom if you need:
- ✓ Screen Recording
- ✓ Camera Recording
- ✓ AI Summary
- ✓ Transcription
- ✓ Auto Chapters
Pricing Comparison
Loom starts at $15/mo, 44% cheaper than Dialpad's $27/mo.
Dialpad Plans
Paid plans only
StandardBest Value
$27/user/mo- • Unlimited calling
- • AI meetings
- • SMS
Pro
$35/user/mo- • CRM integration
- • Global SMS
Enterprise
Custom- • 100% uptime SLA
- • Priority support
Loom Plans
Free tier available
Starter
Free- • 25 videos
- • 5-min limit
BusinessBest Value
$15/creator/mo- • Unlimited videos
- • AI features
Enterprise
Custom- • SSO/SCIM
- • Advanced security
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