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Updated today · Independent Analysis
Crisp vs Zendesk
Capability Overview
Crispvs Zendesk
4.5G2+0.2 vs Zendesk
Only in Crisp
- ✦ Chatbot Builder
- ✦ Shared Inbox
- ✦ Knowledge Base
✓ Free planFrom $45/mo(pricier)500k+ websites users · est. 2015
Zendeskvs Crisp
4.3G2-0.2 vs Crisp
Only in Zendesk
- ✦ Ticketing System
- ✦ Help Center
- ✦ Voice Support
From $19/mo(cheaper)100k+ companies users · est. 2007
Quick VerdictIndependent Analysis
Crisp and Zendesk are both Customer Support tools. Crisp starts at $45/mo, Zendesk at $19/mo. Compare features, pricing, and ratings below to find the best fit for your team.
When to Choose Crisp vs Zendesk
The question that matters: “In what situation will I regret choosing A over B after 3 months?”
Scenario: Chatbot Flows That Hand Off
Crisp
Chatbot Flows That Hand Off to Humans on Trigger
Crisp's chatbot builder defines conversation trees that automatically transfer to a live agent when specific keywords or frustration signals appear, with full context preserved.
Zendesk
AI Reply Drafts That Cut Handle Time by 40 Seconds
Zendesk AI reads the conversation thread and knowledge base to draft a reply, reducing agent handle time on L1 tickets by an average of 40 seconds per interaction.
Crisp Unique Strength
Shared Inbox Across Live Chat, Email, and Messenger
Crisp's shared inbox routes conversations from the website widget, email, WhatsApp, and Facebook Messenger into one interface, letting small teams handle multiple channels without separate tools.
→ Choose Crisp if this scenario applies to you. Zendesk doesn't offer a comparable solution.
Crisp Unique Strength
MagicReply AI Draft From Conversation Context
Crisp's MagicReply generates a suggested reply based on the conversation history and knowledge base, letting agents post accurate responses in under 30 seconds.
→ Choose Crisp if this scenario applies to you. Zendesk doesn't offer a comparable solution.
Zendesk Unique Strength
Ticket Deflection via Contextual Help Center Search
Zendesk's contextual help widget surfaces the most relevant 3 articles based on where the user is in the product before they submit a ticket, deflecting up to 30% of support volume.
→ Choose Zendesk if this scenario applies to you. Crisp doesn't offer a comparable solution.
Zendesk Unique Strength
SLA Breach Prevention With Automated Escalation
Zendesk's business rules escalate tickets approaching SLA breach thresholds to a senior queue, preventing breaches from surfacing in customer satisfaction reports rather than operational dashboards.
→ Choose Zendesk if this scenario applies to you. Crisp doesn't offer a comparable solution.
Pricing Comparison & PlansHigh· Verified Jul 2, 2026
Crisp Plans
Free tier available
Free
FreeBest for: Solopreneurs and entrepreneurs
- ✓Website chat widget
- ✓Shared inbox
- ✓Mobile apps (iOS/Android)
- ✓4 e-commerce integrations (Shopify, Adobe Commerce, WooCommerce, Prestashop)
View on vendor site
Mini
$45/moBest for: Early-stage companies improving customer service
- ✓All Free features
- ✓Email integration
- ✓Slack integration
- ✓Shortcuts
- ✓Co-browsing
View on vendor site
Essentials
$95/moBest for: Small companies requiring full-featured support platform (flagship features)
- ✓All Mini features
- ✓Full CRM with customer data management
- ✓Omnichannel inbox (WhatsApp, Instagram, Telegram, SMS, Line, Viber)
- ✓Workflow automation builder
- ✓Knowledge base & help center
View on vendor site
MOST POPULARPlus
$295/moBest for: Medium businesses wanting AI-powered omnichannel support
- ✓All Essentials features
- ✓Unlimited AI resolutions/usage
- ✓Ticketing system
- ✓White-labeling (remove Crisp branding)
- ✓Advanced analytics
View on vendor site
Enterprise
Contact SalesBest for: Large-scale companies
- ✓Dedicated onboarding
- ✓Custom SLAs
- ✓Enhanced API limits
- ✓Custom integrations
View on vendor site
Zendesk Plans
Paid plans only
Support Team
$19/user/moBest for: Teams that outgrew a shared inbox, need core support essentials
- ✓Email ticketing
- ✓Social media ticketing
- ✓Basic automations
- ✓Prebuilt dashboards
View on vendor site
Suite Team
$55/user/moBest for: Teams ready to unify channels & automate with AI Agents
- ✓Ticketing
- ✓Messaging, chat, and voice support
- ✓Basic reporting and analytics
- ✓AI at Essential tier
View on vendor site
Suite Growth
$89/user/moBest for: This plan adds advanced reporting and AI features
- ✓Multilingual support
- ✓CSAT surveys
- ✓Advanced workflow capabilities
- ✓Ticketing, messaging, chat, and voice support
View on vendor site
MOST POPULARSuite Professional
$115/user/moBest for: Teams optimizing support ops with advanced automation & AI insights
- ✓Advanced reporting and analytics
- ✓Community forums
- ✓Social messaging channels
- ✓Skills-based routing
- ✓HIPAA compliance
View on vendor site
Suite Enterprise
Contact SalesBest for: Teams needing advanced security, governance, proactive AI
- ✓Most advanced features
- ✓Customization options
- ✓Custom roles
- ✓Audit logs
View on vendor site
Capability Breakdown
7 differences found across 15 standardized features
Feature
Crisp
Zendesk
Ticketing
✗
✓
Phone Support
✗
✓
Social Media
✗
✓
SLA Management
✗
✓
CSAT Surveys
✗
✓
Multi-language
✗
✓
Custom Fields
✗
✓
Total (raw)
15
15
Crisp Features
- •Live Chat
- •Chatbot Builder
- •Shared Inbox
- •Knowledge Base
- •Email Campaigns
- •Co-browsing
- •Video Calls
- •Screen Sharing
- •Integrations
- •Mobile App
- •Chat Triggers
- •Visitor Tracking
- •CRM
- •API Access
- •Custom Chatbots
Zendesk Features
- •Ticketing System
- •Live Chat
- •Help Center
- •Voice Support
- •AI Chatbots
- •Analytics
- •Automation
- •Macros
- •SLA Management
- •Multi-channel
- •API Access
- •Reporting
- •Collaboration Tools
- •Customer Portal
- •Mobile SDK
Strengths & Limitations
Evaluative strengths and weaknesses: not feature lists
Pros
- +MagicBrowse co-browsing for hands-on support
- +Built-in CRM and marketing automation tools
- +Free plan includes a chatbot and shared inbox
- +Transparent, seat-based pricing is very affordable
- +Video calls and screen sharing directly within chat
Cons
- −Reporting and analytics lack the depth of enterprise tools
- −Limited native integrations compared to Zendesk or Intercom
- −UI can feel cluttered with all features enabled
- −Advanced chatbot logic requires the highest-tier plan
- −Knowledge base customization is somewhat basic
Pros
- +Industry-leading customer service platform
- +Comprehensive feature set
- +Strong analytics and reporting
- +Excellent third-party integrations
Cons
- −The ability to communicate on the Zendesk ticket through the actual user software, so TOPs, would have been helpful.
- −I'm going to piggyback on what I said regarding Freshdesk concerning what could be better in Zendesk: incorporate more AI.
- −There could be improvements in integration, which can be achieved with APIs or tools like Zapier.
- −I don't have any suggestions on how Zendesk can be improved.
- −Sometimes, the calls do not record, and your conversation is cut midway.
At a Glance
User Rating
4.5/5vs4.3/5
Crisp
▲
Zendesk
Starting Price
$45/movs$19/mo
Crisp
▲
Zendesk
Feature Count
15 featuresvs15 features
Crisp
Zendesk
User Base
500vs100
Crisp
▲
Zendesk
Crisp · Price & Data SyncLast verified: July 2, 2026 · CE-CUSTOM-2026W22-07F32C · ✓ Pricing updated May 30, 2026
Zendesk · Price & Data SyncLast verified: July 2, 2026 · CE-CUSTOM-2026W23-A11806 · ✓ Pricing updated May 28, 2026
Recent Price History
Crisp
Crisp added a new "Mini" plan at $45/mo
Plan added · May 30, 2026
Crisp
Crisp added a new "Enterprise" plan (Custom pricing)
Plan added · May 30, 2026
Crisp
Crisp removed the "Basic" plan
Plan removed · May 30, 2026
Crisp
Crisp added a new "Plus" plan at $295/mo
Plan added · May 30, 2026
Crisp
Crisp removed the "Unlimited" plan
Plan removed · May 30, 2026
Zendesk
Zendesk updated "Suite Enterprise" from $169/mo to Custom
Price change · May 28, 2026
Zendesk
Zendesk removed the "Suite Enterprise Plus" plan
Plan removed · May 28, 2026
Zendesk
Zendesk added a new "Support Team" plan at $19/user/mo
Plan added · May 28, 2026
Zendesk
Zendesk added a new "Suite Enterprise Plus" plan
Plan added · May 21, 2026
Zendesk
Zendesk added a new "Suite Enterprise" plan at $169/mo
Plan added · May 21, 2026
Frequently Asked Questions
Related Comparisons
CrispFree · from $45/mo
Zendeskfrom $19/moSources & Data Trail · Crisp
- 1.Official Pricing Page·Source of verified tiers(Checked: 2026-07-02)
- 2.Official Website·Official vendor website
- 3.G2·G2 verified reviews · 4.5/5 · 194 reviews
- 4.Capterra·Capterra verified reviews · 4.5/5
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Sources & Data Trail · Zendesk
- 1.Official Pricing Page·Source of verified tiers(Checked: 2026-07-02)
- 2.Official Website·Official vendor website
- 3.G2·G2 verified reviews · 4.3/5 · 6,936 reviews
- 4.Capterra·Capterra verified reviews · 4.4/5
- 5.TrustRadius·TrustRadius verified reviews
- 6.PeerSpot·PeerSpot enterprise peer reviews