Microsoft Dynamics 365 Pricing History and Changes

Manually verified audit trail of all pricing changes, plan updates, and feature additions

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July 16, 2026

Pricing Change
Finance Essentials

Microsoft Dynamics 365 changed "Finance Essentials" from $180/user/mo to $210/user/mo

$180/user/mo→$210/user/mo ↑
field: pricing.plans

June 6, 2026

Plan Removed
Finance

The "Finance" plan left our Microsoft Dynamics 365 record

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Human Resources

Microsoft Dynamics 365 updated "Human Resources" from Custom to $135/mo

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Project Operations

Microsoft Dynamics 365 updated "Project Operations" from Custom to $135/mo

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Customer Service Premium

Microsoft Dynamics 365 updated "Customer Service Premium" from $195/mo to Custom

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Customer Service Enterprise

Microsoft Dynamics 365 updated "Customer Service Enterprise" from $105/mo to Custom

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Customer Service Professional

Microsoft Dynamics 365 updated "Customer Service Professional" from $50/mo to Custom

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Sales Premium

Microsoft Dynamics 365 updated "Sales Premium" from Custom to $150/mo

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Sales Enterprise

Microsoft Dynamics 365 updated "Sales Enterprise" from Custom to $105/mo

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Sales Professional

Microsoft Dynamics 365 updated "Sales Professional" from Custom to $65/mo

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Intelligent Order Management

Microsoft Dynamics 365 updated "Intelligent Order Management" from $315/mo to Custom

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Finance Premium

Microsoft Dynamics 365 updated "Finance Premium" from Custom to $300/mo

Plan Added
Finance Essentials$180/mo

Microsoft Dynamics 365 added a new "Finance Essentials" plan at $180/user/mo

Financial managementEnterprise resource planning (ERP) capabilities
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Business Central Team Members

Microsoft Dynamics 365 updated "Business Central Team Members" from Custom to $8/mo

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Business Central Premium

Microsoft Dynamics 365 updated "Business Central Premium" from Custom to $110/mo

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Business Central Essentials

Microsoft Dynamics 365 updated "Business Central Essentials" from Custom to $80/mo

May 30, 2026

Plan Added
Copilot Studio (Pre-purchase)

Microsoft Dynamics 365 added a new "Copilot Studio (Pre-purchase)" plan (Custom pricing)

Includes Copilot Credit Commit Units to run Dynamics 365 agentsTransform business processesChoose credit amount up front and manage variable month-to-month usage
Plan Added
Copilot Studio (Pay-as-you-go)

Microsoft Dynamics 365 added a new "Copilot Studio (Pay-as-you-go)" plan (Custom pricing)

Uses Copilot Credits to run Dynamics 365 agentsTransform business processesFlexibility to only pay for consumed credits
Plan Added
Copilot for Sales$50/mo

Microsoft Dynamics 365 added a new "Copilot for Sales" plan at $50/user/mo

AI-driven productivity toolsAI-generated insights and predictive analysisSummarization and meeting recaps
Plan Added
Human Resources Self Service

Microsoft Dynamics 365 added a new "Human Resources Self Service" plan (Custom pricing)

Employee self-serve capabilitiesManager self-serve capabilities
Plan Added
Human Resources

Microsoft Dynamics 365 added a new "Human Resources" plan (Custom pricing)

Improve organizational agilityOptimize HR programsTransform employee experiences
Plan Added
Project Operations

Microsoft Dynamics 365 added a new "Project Operations" plan (Custom pricing)

End-to-end project management solutionConnects sales, resourcing, and finance teamsManage all aspects of projects
Plan Added
Customer Service Premium$195/mo

Microsoft Dynamics 365 added a new "Customer Service Premium" plan at $195/user/mo

All Enterprise featuresEmbedded intelligenceMultisession support
Plan Added
Customer Service Enterprise$105/mo

Microsoft Dynamics 365 added a new "Customer Service Enterprise" plan at $105/user/mo

All Professional featuresAI-powered case routingAdvanced analytics with Power BI
Plan Added
Customer Service Professional$50/mo

Microsoft Dynamics 365 added a new "Customer Service Professional" plan at $50/user/mo

Case and knowledge managementMicrosoft 365 integrationLead creation
Plan Added
Microsoft Relationship Sales

Microsoft Dynamics 365 added a new "Microsoft Relationship Sales" plan (Custom pricing)

Designed for enterprise sales teamsSeamless integration with LinkedIn Sales NavigatorFull access to contextual insights
Plan Added
Sales Premium

Microsoft Dynamics 365 added a new "Sales Premium" plan (Custom pricing)

All Enterprise featuresPrebuilt customizable intelligence solutions for sellers and managersAdvanced intelligence and analytics tools from Sales Insights suite
Plan Added
Sales Enterprise

Microsoft Dynamics 365 added a new "Sales Enterprise" plan (Custom pricing)

All Professional featuresAdvanced capabilities for complex sales processesAdvanced customization options
Plan Added
Sales Professional

Microsoft Dynamics 365 added a new "Sales Professional" plan (Custom pricing)

Core sales force automationMicrosoft 365 integrationLead and opportunity management
Plan Added
Intelligent Order Management$315/mo

Microsoft Dynamics 365 added a new "Intelligent Order Management" plan at $315/mo

Manage orders from capture to fulfillmentReal-time inventoryAI-driven order management
Plan Added
Supply Chain Management Premium

Microsoft Dynamics 365 added a new "Supply Chain Management Premium" plan (Custom pricing)

All Supply Chain Management featuresEnhance supply chain adaptability and performanceAdvanced planning, analytics, and insights
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Supply Chain Management

Microsoft Dynamics 365 updated "Supply Chain Management" from $210/mo to Custom

Plan Added
Finance Premium

Microsoft Dynamics 365 added a new "Finance Premium" plan (Custom pricing)

All Finance featuresHigher capacity and storage entitlementsAdvanced features for complex enterprise needs
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Finance

Microsoft Dynamics 365 updated "Finance" from $210/mo to Custom

Plan Added
Business Central Team Members

Microsoft Dynamics 365 added a new "Business Central Team Members" plan (Custom pricing)

Limited access to read dataApprove workflowsCreate or update select information
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Business Central Premium

Microsoft Dynamics 365 updated "Business Central Premium" from $110/mo to Custom

Verified
Business Central Essentials

Microsoft Dynamics 365 updated "Business Central Essentials" from $80/mo to Custom

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