Dialpad vs Riverside.fm
- ✦ AI-powered Calling
- ✦ Video Meetings
- ✦ SMS/MMS
- ✦ Local Recording (High Quality)
- ✦ 4K Video
- ✦ Separate Audio Tracks
Dialpad and Riverside.fm are both Video Conferencing tools. Dialpad starts at $27/mo, Riverside.fm at $29/mo. Compare features, pricing, and ratings below to find the best fit for your team.
When to Choose Dialpad vs Riverside.fm
The question that matters: “In what situation will I regret choosing A over B after 3 months?”
Sales managers use Dialpad's Real-time Coaching feature to whisper guidance to reps mid-call without the prospect hearing-correcting pitch objections, suggesting closes, or.
Sales teams use Magic Clips to auto-generate 15-30 second highlight reels from full-length demo recordings, then bundle them into a searchable video library for reps to share.
Financial services teams configure AI Transcription to automatically generate searchable, timestamped records of every customer interaction-fulfilling audit requirements without.
Producers record multi-guest podcasts where each participant's audio arrives on an isolated track, eliminating the need for post-production mic blending. A 45-minute episode with.
Pricing Comparison & PlansHigh· Verified May 30, 2026
Dialpad Plans
Paid plans only
Standard
$27/user/moBest for: This plan is ideal for small teams needing essential communication tools
- ✓Unlimited domestic calling (US/Canada)
- ✓HD audio and AI noise cancellation
- ✓Local and toll-free numbers in 70+ countries
- ✓Visual voicemail with AI transcription
- ✓Unlimited call recording with real-time transcription
Pro
$35/user/moBest for: The Pro plan suits growing businesses requiring advanced features like international calling and CRM integrations
- ✓All Standard features
- ✓International texting
- ✓Zapier and Slack integrations
- ✓Dialpad API and webhooks
- ✓Additional numbers
Enterprise
Contact SalesBest for: Designed for large organizations, this plan offers tailored solutions and dedicated support
- ✓All Standard and Pro features
- ✓Unlimited feature usage
- ✓Priority support
- ✓Advanced call center management capabilities
- ✓Designed for complex communication systems and high call volumes
Riverside.fm Plans
Free tier available
Free
FreeBest for: This plan is ideal for individuals exploring basic video recording and editing features
- ✓Unlimited video calls, recording, and editing
- ✓Up to 720p video quality and 44.1 kHz audio quality
- ✓Up to 10 recorded participants
- ✓Access to text-based editor and Magic Clips
- ✓Live streaming in up to 720p
Pro
$29/moBest for: The Pro plan is suitable for creators needing more recording hours and advanced editing tools
- ✓Studio-quality video & sound
- ✓Up to 4K video recording
- ✓48 kHz audio quality
- ✓Image and text overlays during recordings
- ✓1 studio
Grow
$39/moBest for: Grow is designed for teams or individuals with higher volume needs, offering increased recording capacity and collaborative features
- ✓Everything in Pro
- ✓Multistream in full HD
- ✓Audience Growth features
- ✓2 studios
Webinar
$99/moBest for: The Webinar plan is tailored for hosting larger live events and webinars, providing dedicated features for audience engagement and broadcast quality
- ✓Everything in Grow
- ✓Plan, host & repurpose webinars
- ✓3 studios
Business
Contact SalesBest for: The Business plan offers custom solutions for large organizations with specific enterprise requirements
- ✓Unlimited multitrack recording
- ✓Unlimited storage
- ✓Producer Mode
- ✓Single Sign-On (SSO)
- ✓Role-based permissions
Capability Breakdown
7 differences found across 19 standardized features
- •AI-powered Calling
- •Video Meetings
- •SMS/MMS
- •Team Messaging
- •AI Transcription
- •Real-time Coaching
- •Call Analytics
- •IVR
- •Call Routing
- •CRM Integration
- •Voicemail Transcription
- •Mobile App
- •Browser Extension
- •Number Porting
- •Global Coverage
- •Local Recording (High Quality)
- •4K Video
- •Separate Audio Tracks
- •AI Transcription
- •Magic Clips (AI)
- •Text-based Editing
- •Screen Sharing
- •Live Streaming
- •Teleprompter
- •Background Removal
- •Custom Branding
- •Live Chat
- •Producer Mode
- •Mobile Recording
- •Multi-platform Export
Strengths & Limitations
Evaluative strengths and weaknesses: not feature lists
- +Real-time AI transcription and coaching in live video meetings
- +Unified app for voice, video, messaging, and contact center
- +Vi (Voice Intelligence) provides post-meeting summaries with action items
- +Carrier-grade network ensures high voice and video call quality
- +Integrates natively with Google Workspace, Salesforce, and Zendesk
- −Video meeting participant limit (10) on the Standard plan is low
- −Advanced analytics and reporting are gated behind higher-priced tiers
- −Fewer third-party app integrations compared to Zoom or Microsoft Teams
- −The mobile app interface can feel cluttered with all its features
- −No hardware ecosystem for dedicated conference room systems
- +Local recording for lossless 48kHz WAV audio & 4K video
- +Separate audio/video tracks for each participant for easy editing
- +AI-powered text-based video editor simplifies post-production
- +Progressive upload ensures files are safe even if connection drops
- +Built-in teleprompter and media board for live production
- −Free plan watermarks all exported content
- −Mobile app has fewer features than the desktop version
- −Steep learning curve for users new to multi-track recording
- −Requires significant local storage and upload bandwidth from guests
- −Not designed for general meetings; lacks features like breakout rooms
At a Glance
Recent Price History
Dialpad raised "Standard" from $15/mo to $27/mo (+80%)
Price change · May 30, 2026
Dialpad raised "Pro" from $25/mo to $35/mo (+40%)
Price change · May 30, 2026
Riverside.fm added a new "Webinar" plan at $99/mo
Plan added · May 30, 2026
Riverside.fm added a new "Grow" plan at $39/mo
Plan added · May 30, 2026
Riverside.fm removed the "Standard" plan
Plan removed · May 30, 2026
Dialpad lowered "Pro" from $35 to $25/mo (29%)
Price change · May 21, 2026
Dialpad lowered "Standard" from $27 to $15/mo (44%)
Price change · May 21, 2026
Riverside.fm removed the "Enterprise" plan
Plan removed · May 21, 2026
Riverside.fm added a new "Business" plan
Plan added · May 21, 2026
Frequently Asked Questions
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- 2.Official Website·Official vendor website
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