Updated March 2026 · Independent Analysis
DialpadvsRiverside.fm
Riverside.fm starts at $19/mo, 30% cheaper than Dialpad's $27/mo. Riverside.fm is rated higher at 4.8/5 vs Dialpad's 4.4/5.
Dialpadvs Riverside.fm
★ 4.4/5-0.4 vs Riverside.fm
Only in Dialpad
- ✦ AI-powered Calling
- ✦ Video Meetings
- ✦ SMS/MMS
From $27/mo(pricier)100K+ businesses users · est. 2012
Try Dialpad Free →
Riverside.fmvs Dialpad
★ 4.8/5+0.4 vs Dialpad
Only in Riverside.fm
- ✦ Local Recording (High Quality)
- ✦ 4K Video
- ✦ Separate Audio Tracks
✓ Free planFrom $19/mo(cheaper)500K+ users · est. 2019
Try Riverside.fm Free →Ratings Breakdown
Dialpad
4.4/5 avg
G2 Score4.4/5
Capterra Score4.3/5
G2 Rating4.4/5
Riverside.fm
4.8/5 avg
G2 Score4.8/5
Capterra Score4.7/5
G2 Rating4.8/5
Quick Stats
Feature Comparison
Dialpad uniquely offers AI-powered Calling, Video Meetings, SMS/MMS. Riverside.fm uniquely offers Local Recording (High Quality), 4K Video, Separate Audio Tracks. Both share 1 features including AI Transcription.
Feature
Dialpad
Riverside.fm
AI Transcription
✓
✓
AI-powered Calling
✓
✗
Video Meetings
✓
✗
SMS/MMS
✓
✗
Team Messaging
✓
✗
Real-time Coaching
✓
✗
Call Analytics
✓
✗
IVR
✓
✗
Call Routing
✓
✗
CRM Integration
✓
✗
Voicemail Transcription
✓
✗
Mobile App
✓
✗
Browser Extension
✓
✗
Number Porting
✓
✗
Global Coverage
✓
✗
Local Recording (High Quality)
✗
✓
4K Video
✗
✓
Separate Audio Tracks
✗
✓
Magic Clips (AI)
✗
✓
Text-based Editing
✗
✓
Screen Sharing
✗
✓
Live Streaming
✗
✓
Teleprompter
✗
✓
Background Removal
✗
✓
Custom Branding
✗
✓
Live Chat
✗
✓
Producer Mode
✗
✓
Mobile Recording
✗
✓
Multi-platform Export
✗
✓
Total Features
15
15
Quick Verdict
Independent analysis based on features, pricing, and user ratings
Choose Dialpad if you need:
- ✓ AI-powered Calling
- ✓ Video Meetings
- ✓ SMS/MMS
- ✓ Team Messaging
- ✓ Real-time Coaching
Choose Riverside.fm if you need:
- ✓ Local Recording (High Quality)
- ✓ 4K Video
- ✓ Separate Audio Tracks
- ✓ Magic Clips (AI)
- ✓ Text-based Editing
Pricing Comparison
Riverside.fm starts at $19/mo, 30% cheaper than Dialpad's $27/mo.
Dialpad Plans
Paid plans only
StandardBest Value
$27/user/mo- • Unlimited calling
- • AI meetings
- • SMS
Pro
$35/user/mo- • CRM integration
- • Global SMS
Enterprise
Custom- • 100% uptime SLA
- • Priority support
Riverside.fm Plans
Free tier available
Free
Free- • 2 hours recording
- • 720p
- • 2 participants
StandardBest Value
$19/mo- • 15 hours
- • 4K
- • 8 participants
Pro
$29/mo- • Unlimited
- • 4K
- • AI transcription
Enterprise
Custom- • Custom limits
- • SSO
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