Capsule CRM vs SugarCRM
- ✦ Sales Pipeline
- ✦ Task Management
- ✦ Calendar
- ✦ Opportunity Management
- ✦ Sales Forecasting
- ✦ AI Predictions
Capsule CRM and SugarCRM are both CRM tools. Capsule CRM starts at $21/mo, SugarCRM at $59/mo. Compare features, pricing, and ratings below to find the best fit for your team.
When to Choose Capsule CRM vs SugarCRM
The question that matters: “In what situation will I regret choosing A over B after 3 months?”
Capsule's Tags group leads by source, budget, and vertical so account managers pull reports on the fastest-converting segments without manual sorting or maintaining separate.
Custom Fields store contract terms, user thresholds, and compliance certs directly on contact records, so teams qualify deals inside the CRM without a parallel spreadsheet running.
Sales teams use SugarCRM's AI Predictions feature to calculate close probability on each opportunity, surfacing deals at risk before they slip. By analyzing historical win/loss.
Mid-market sales ops use Workflow Automation to assign newly created opportunities to account executives based on geography, industry vertical, or account size without manual.
Pricing Comparison & PlansHigh· Verified Jul 2, 2026
Capsule CRM Plans
Free tier available
Free
FreeBest for: Basics, contacts/opps management
- ✓250 contacts
- ✓Activity logging
- ✓Tags
- ✓Contact history
- ✓Customer milestones
Starter
$21/user/moBest for: 1-5 employee businesses
- ✓Core CRM tools
- ✓Contact management
- ✓Deal tracking
- ✓Sales reporting
- ✓Custom fields
Growth
$42/user/moBest for: Small businesses with sales teams
- ✓Workflow automation
- ✓Custom activity types
- ✓50 email templates
- ✓Team insights
- ✓Activity reporting
SugarCRM Plans
Paid plans only
Sugar Sell Standard
$59/user/moBest for: Everything sellers need to get started
- ✓Accounts & contact management
- ✓Lead & opportunity management
- ✓Quote management
- ✓Activity management
- ✓Pipeline management
Sugar Serve
$80/user/moBest for: Create better customer experiences in moments that matter
- ✓Case management
- ✓Omnichannel engagement
- ✓Service agent workplace
- ✓SLA management
- ✓Sentiment analysis
Sugar Sell Advanced
$85/user/moBest for: Smarter workflows, deeper visibility
- ✓Everything in Standard, plus:
- ✓Mail & calendar integration
- ✓Case management
- ✓Bug tracking
- ✓Standard support
Sugar Enterprise
$85/user/moBest for: Enterprise sales force and service automation with maximum control
- ✓Accounts & contact management
- ✓Lead & opportunity management
- ✓Business Process Management
- ✓Activity management
- ✓Reporting & analytics
Capability Breakdown
5 differences found across 18 standardized features
- •Contact Management
- •Sales Pipeline
- •Task Management
- •Calendar
- •Email Integration
- •Custom Fields
- •Tags
- •Reporting
- •Workflow Automation
- •Mobile App
- •API
- •Integrations
- •Import/Export
- •Activity History
- •Track Milestones
- •Contact Management
- •Opportunity Management
- •Sales Forecasting
- •AI Predictions
- •Workflow Automation
- •Email Integration
- •Reporting
- •Mobile App
- •API
- •Campaign Management
- •Case Management
- •Custom Fields
- •Role-based Access
- •Third-party Integrations
- •Data Enrichment
Strengths & Limitations
Evaluative strengths and weaknesses: not feature lists
- +Clean, intuitive interface requires minimal user training
- +Excellent native integrations with Google Workspace & Xero
- +Customizable sales milestones for tailored pipeline tracking
- +Strong mobile app for managing contacts and tasks on the go
- −Limited marketing automation features beyond basic email
- −Reporting and analytics are less advanced than competitors
- −No built-in lead scoring or advanced lead routing rules
- −Customization options for fields and layouts are basic
- −Higher-tier plans can be pricey for the features offered
- +Mature mid-market CRM with deep customization
- +Multiple pricing tiers (4 plans) to match different needs
- +API access for custom integrations
- +AI-powered features built in
- −The only challenge was that we implemented it in our on-premise data center instead of using it in the cloud.
- −One area where SugarCRM could improve is its UI.
- −Sugar Enterprise could improve by removing bugs and glitches.
- −There are no aspects really lacking in the solution.
- −It lacks customization, and this is the main reason that we are switching to a different solution.
At a Glance
Recent Price History
SugarCRM updated "Sugar Market" from Custom to $1000/mo
Price change · Jun 6, 2026
SugarCRM updated "Sugar Serve" from Custom to $64/mo
Price change · Jun 6, 2026
SugarCRM updated "Sugar Sell Premier" from Custom to $135/mo
Price change · Jun 6, 2026
SugarCRM updated "Sugar Sell Advanced" from Custom to $85/mo
Price change · Jun 6, 2026
SugarCRM updated "Sugar Sell Standard" from Custom to $59/mo
Price change · Jun 6, 2026
Capsule CRM raised "Ultimate" from $75/mo to $85/mo (+13%)
Price change · May 28, 2026
Capsule CRM raised "Growth" from $38/mo to $42/mo (+11%)
Price change · May 28, 2026
Capsule CRM raised "Advanced" from $60/mo to $64/mo (+7%)
Price change · May 28, 2026
Frequently Asked Questions
Related Comparisons
Capsule CRMFree · from $21/mo
SugarCRMfrom $59/moSources & Data Trail · Capsule CRM
- 1.Official Pricing Page·Source of verified tiers(Checked: 2026-07-02)
- 2.Official Website·Official vendor website
- 3.G2·G2 verified reviews · 4.7/5 · 481 reviews
- 4.Capterra·Capterra verified reviews · 4.5/5
- 5.TrustRadius·TrustRadius verified reviews
- 6.PeerSpot·PeerSpot enterprise peer reviews
Sources & Data Trail · SugarCRM
- 1.Official Pricing Page·Source of verified tiers(Checked: 2026-07-02)
- 2.Official Website·Official vendor website
- 3.G2·G2 verified reviews · 3.8/5 · 1,188 reviews
- 4.Capterra·Capterra verified reviews · 3.8/5
- 5.TrustRadius·TrustRadius verified reviews
- 6.PeerSpot·PeerSpot enterprise peer reviews