Freshdesk Pricing History and Changes
Manually verified audit trail of all pricing changes, plan updates, and feature additions
May 30, 2026
Verified
Enterprise
Freshdesk updated "Enterprise" from $79/mo to Custom
Plan Added
Omni Enterprise
Freshdesk added a new "Omni Enterprise" plan (Custom pricing)
Skill-based ticket assignmentApproval workflowsAdvanced routing rules
Plan Added
Omni Pro
Freshdesk added a new "Omni Pro" plan (Custom pricing)
Multilingual conversationsMultilingual knowledge baseBring-Your-Own-Channel support
Verified
Pro
Freshdesk updated "Pro" from $49/mo to Custom
Verified
Growth
Freshdesk updated "Growth" from $15/mo to Custom
Plan Added
Omni Growth
Freshdesk added a new "Omni Growth" plan (Custom pricing)
Omnichannel helpdeskUnified workspaceTicketing
May 21, 2026
Plan Added
$79/mo
Freshdesk added a new "Enterprise" plan at $79/mo
Skill-based routingSandbox environmentAudit log
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