Updated April 2026 · Independent Analysis
TidiovsChatbase
Chatbase starts at $19/mo, 51% cheaper than Tidio's $39/mo. Tidio is rated higher at 4.7/5 vs Chatbase's 4.4/5.
Tidiovs Chatbase
★ 4.7/5+0.3 vs Chatbase
Only in Tidio
- ✦ Lyro AI chatbot
- ✦ Live chat
- ✦ E-commerce integrations (Shopify/WooCommerce)
✓ Free planFrom $39/mo(pricier)300K+ users · est. 2019
Try Tidio Free →
Chatbasevs Tidio
★ 4.4/5-0.3 vs Tidio
Only in Chatbase
- ✦ Train on PDFs/docs/URLs
- ✦ Embeddable widget
- ✦ Custom branding
✓ Free planFrom $19/mo(cheaper)10K+ users · est. 2023
Try Chatbase Free →Ratings Breakdown
Tidio
4.7/5 avg
G2 Score4.7/5
Capterra Score4.7/5
G2 Rating4.7/5
Chatbase
4.4/5 avg
G2 Score4.4/5
Capterra Score4.3/5
G2 Rating4.4/5
Quick Stats
Feature Comparison
Tidio uniquely offers Lyro AI chatbot, Live chat, E-commerce integrations (Shopify/WooCommerce). Chatbase uniquely offers Train on PDFs/docs/URLs, Embeddable widget, Custom branding. Both share 4 features including Multi-language, Analytics, GDPR compliant.
Feature
Tidio
Chatbase
Multi-language
✓
✓
Analytics
✓
✓
GDPR compliant
✓
✓
API access
✓
✓
Lyro AI chatbot
✓
✗
Live chat
✓
✗
E-commerce integrations (Shopify/WooCommerce)
✓
✗
Email marketing
✓
✗
Chatbot builder
✓
✗
Visitor tracking
✓
✗
Canned responses
✓
✗
Mobile app
✓
✗
Automation triggers
✓
✗
Order tracking
✓
✗
Product recommendations
✓
✗
Abandoned cart recovery
✓
✗
Instagram/Facebook integration
✓
✗
Email campaigns
✓
✗
SMS marketing
✓
✗
CRM integration
✓
✗
Train on PDFs/docs/URLs
✗
✓
Embeddable widget
✗
✓
Custom branding
✗
✓
Lead capture
✗
✓
Webhook integration
✗
✓
Slack integration
✗
✓
WhatsApp integration
✗
✓
Multiple data sources
✗
✓
GPT-4 powered
✗
✓
Conversation history
✗
✓
Human handoff
✗
✓
Custom instructions
✗
✓
White-label
✗
✓
Team collaboration
✗
✓
Zapier integration
✗
✓
Notion integration
✗
✓
Total Features
20
20
Quick Verdict
Independent analysis based on features, pricing, and user ratings
Choose Tidio if you need:
- ✓ Lyro AI chatbot
- ✓ Live chat
- ✓ E-commerce integrations (Shopify/WooCommerce)
- ✓ Email marketing
- ✓ Chatbot builder
Choose Chatbase if you need:
- ✓ Train on PDFs/docs/URLs
- ✓ Embeddable widget
- ✓ Custom branding
- ✓ Lead capture
- ✓ Webhook integration
Pricing Comparison
Chatbase starts at $19/mo, 51% cheaper than Tidio's $39/mo.
Tidio Plans
Free tier available
Free
Free- • 50 conversations/mo
- • Basic chatbot
Lyro AIBest Value
$39/month- • Lyro AI 50 convos
- • Live chat unlimited
Growth
$59/month- • Lyro AI 250 convos
- • Analytics
Chatbase Plans
Free tier available
Free
Free- • 1 chatbot
- • 20 messages/day
HobbyBest Value
$19/month- • 2 chatbots
- • 2K messages/mo
Standard
$99/month- • 5 chatbots
- • 10K messages/mo
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