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Updated 1 week ago · Independent Analysis
Chatbase vs Tidio
Capability Overview
Chatbasevs Tidio
4.4G2-0.3 vs Tidio
Only in Chatbase
- ✦ Train on PDFs/docs/URLs
- ✦ Embeddable widget
- ✦ Custom branding
✓ Free planFrom $40/mo(pricier)10K+ users · est. 2023
Tidiovs Chatbase
4.7G2+0.3 vs Chatbase
Only in Tidio
- ✦ Lyro AI chatbot
- ✦ Live chat
- ✦ E-commerce integrations (Shopify/WooCommerce)
✓ Free planFrom $39/mo(cheaper)300K+ users · est. 2019
Quick VerdictIndependent Analysis
Chatbase and Tidio are both AI Assistants tools. Chatbase starts at $40/mo, Tidio at $39/mo. Compare features, pricing, and ratings below to find the best fit for your team.
When to Choose Chatbase vs Tidio
The question that matters: “In what situation will I regret choosing A over B after 3 months?”
Chatbase Unique Strength
Train a Support Bot on Existing Docs in Hours
Chatbase ingests PDFs, docs, and URLs to build a custom chatbot from existing documentation, cutting agent lookup time from 8 minutes to 45 seconds per query.
→ Choose Chatbase if this scenario applies to you. Tidio doesn't offer a comparable solution.
Tidio Unique Strength
Recover Abandoned Carts With Lyro AI Chat
Lyro AI engages checkout visitors with product-fit and shipping questions, handling 70% automatically and capturing contact details for email follow-up campaigns.
→ Choose Tidio if this scenario applies to you. Chatbase doesn't offer a comparable solution.
Tidio Unique Strength
Auto-Sort Shopify Tickets by Topic Category
Native Shopify integration splits return requests from billing disputes into specialist queues, halving misrouted handoffs and cutting resolution time by 75%.
→ Choose Tidio if this scenario applies to you. Chatbase doesn't offer a comparable solution.
Tidio Unique Strength
Trigger Chat Only for High-Intent Visitors
Visitor tracking spots high-intent signals like rapid clicking, then triggers proactive chat only where it matters - reducing chat volume noise by 30%.
→ Choose Tidio if this scenario applies to you. Chatbase doesn't offer a comparable solution.
Pricing Comparison & PlansHigh· Verified May 28, 2026
Chatbase Plans
Free tier available
Free
FreeBest for: Ideal for testing Chatbase features and understanding its core capabilities without any financial commitment
- ✓1 chatbot
- ✓Limited AI models
- ✓Basic analytics
View on vendor site
Hobby
$40/momonthlyor$384/yrsave 20%
Best for: A great entry point for individuals or small projects needing more than the free tier
- ✓All Free features
- ✓5 AI actions per agent
- ✓33 MB storage per agent
- ✓Unlimited links for training
- ✓All integrations
View on vendor site
MOST POPULARStandard
$150/momonthlyor$1440/yrsave 20%
Best for: Designed for small to medium businesses or more serious developers requiring increased capacity and advanced features
- ✓All Hobby features
- ✓2 AI agents
- ✓10 AI actions per agent
- ✓API access
- ✓Voice & Telephony features
View on vendor site
Pro
$500/momonthlyor$4800/yrsave 20%
Best for: Best suited for larger organizations or high-demand applications that need maximum scale, performance, and dedicated resources
- ✓All Standard features
- ✓3 AI agents
- ✓15 AI actions per agent
- ✓Advanced analytics
- ✓Advanced Anthropic models
View on vendor site
Tidio Plans
Free tier available
Free
FreeBest for: Ideal for individuals or small teams needing basic AI assistant features to get started without cost.
- ✓50 billable conversations/month
- ✓100 flow triggers
- ✓50 one-time Lyro AI conversations
- ✓Live chat
- ✓Visitor tracking
View on vendor site
Starter
$39/moBest for: small businesses looking to implement essential AI chat and automation features to improve customer service.
- ✓100 conversations/month
- ✓Live visitor list
- ✓Basic analytics
- ✓Core live chat features
- ✓Visitor tracking
View on vendor site
MOST POPULARGrowth
$59/moBest for: Suitable for growing businesses that require more advanced AI capabilities, integrations, and higher chat volumes.
- ✓250-2,000 conversations/month (scalable)
- ✓Advanced analytics
- ✓Advanced chatbot automation
- ✓Live chat
- ✓Visitor tracking
View on vendor site
Plus
$749/moBest for: Designed for large enterprises needing extensive AI assistant features, dedicated support, and advanced analytics for high-volume operations.
- ✓Unlimited conversations
- ✓Unlimited human agents
- ✓Dedicated customer success manager
- ✓Custom limits
- ✓Branding removal included
View on vendor site
Premium
Contact SalesBest for: Contact sales for custom solutions tailored to very specific, large-scale enterprise requirements and unique integrations.
- ✓Full customization
- ✓Managed AI
- ✓Guaranteed 50% AI resolution rate
- ✓Unlimited conversations
- ✓Unlimited human agents
View on vendor site
Capability Breakdown
5 differences found across 20 standardized features
Feature
Chatbase
Tidio
File Management
✓
✗
Email Integration
✗
✓
Error Recovery
✗
✓
Autonomous Execution
✗
✓
Tool Use
✗
✓
Total (raw)
20
20
Chatbase Features
- •Train on PDFs/docs/URLs
- •Embeddable widget
- •Custom branding
- •Multi-language
- •API access
- •Analytics
- •Lead capture
- •Webhook integration
- •Slack integration
- •WhatsApp integration
- •Multiple data sources
- •GPT-4 powered
- •Conversation history
- •Human handoff
- •Custom instructions
- •White-label
- •Team collaboration
- •GDPR compliant
- •Zapier integration
- •Notion integration
Tidio Features
- •Lyro AI chatbot
- •Live chat
- •E-commerce integrations (Shopify/WooCommerce)
- •Email marketing
- •Chatbot builder
- •Visitor tracking
- •Canned responses
- •Multi-language
- •Mobile app
- •Analytics
- •Automation triggers
- •Order tracking
- •Product recommendations
- •Abandoned cart recovery
- •Instagram/Facebook integration
- •Email campaigns
- •SMS marketing
- •CRM integration
- •GDPR compliant
- •API access
Strengths & Limitations
Evaluative strengths and weaknesses: not feature lists
Pros
- +Instant chatbot creation from a single URL or PDF
- +One-line JavaScript snippet for website embedding
- +Supports 95 languages for training and responses
- +Integrates with Slack, Zapier, and WordPress
- +Generous free plan with 30 messages/month
Cons
- −Strict message and character limits on all plans
- −No advanced analytics on user interactions
- −Limited visual customization of the chat widget
- −Cannot remove 'Powered by Chatbase' on lower tiers
- −Lacks complex conversational flow or logic branching
Pros
- +Best free chatbot for small business
- +Resolves 70% of queries with Lyro AI
- +Strong e-commerce integrations
- +Easy setup - live in minutes
Cons
- −Lyro AI conversations limited on lower plans
- −Less suitable for complex enterprise needs
At a Glance
User Rating
4.4/5vs4.7/5
Chatbase
Tidio
▲
Starting Price
$40/movs$39/mo
Chatbase
▲
Tidio
Feature Count
20 featuresvs20 features
Chatbase
Tidio
User Base
10Kvs300K
Chatbase
Tidio
▲
Chatbase · Price & Data SyncLast verified: May 28, 2026 · CE-AI-ASSIST-2026W22-7413C0 · ✓ Pricing updated May 28, 2026
Tidio · Price & Data SyncLast verified: May 26, 2026 · CE-AI-ASSIST-2026W22-A9A915 · ✓ Pricing updated May 26, 2026
Recent Price History
Chatbase
Chatbase raised "Pro" from $300/mo to $500/mo (+67%)
Price change · May 28, 2026
Chatbase
Chatbase raised "Hobby" from $32/mo to $40/mo (+25%)
Price change · May 28, 2026
Chatbase
Chatbase raised "Standard" from $120/mo to $150/mo (+25%)
Price change · May 28, 2026
Tidio
Tidio removed the "Lyro AI" plan
Plan removed · May 26, 2026
Tidio
Tidio added a new "Premium" plan (Custom pricing)
Plan added · May 26, 2026
Tidio
Tidio raised "Starter" from $29/mo to $39/mo (+34%)
Price change · May 26, 2026
Tidio
Tidio raised "Starter" from $29/mo to $39/mo (+34%)
Price change · May 26, 2026
Tidio
Tidio removed the "Tidio+" plan
Plan removed · May 26, 2026
Frequently Asked Questions
Related Comparisons
Sources & Data Trail · Chatbase
- 1.Official Pricing Page·Source of verified tiers(Checked: 2026-05-28)
- 2.Official Website·Official vendor website
- 3.G2·G2 verified reviews · 4.4/5 · 19 reviews
- 4.Capterra·Capterra verified reviews · 4.3/5
Sources & Data Trail · Tidio
- 1.Official Pricing Page·Source of verified tiers(Checked: 2026-05-26)
- 2.Official Website·Official vendor website
- 3.G2·G2 verified reviews · 4.7/5 · 1,904 reviews
- 4.Capterra·Capterra verified reviews · 4.7/5
- 5.TrustRadius·TrustRadius verified reviews