Updated April 2026 · Independent Analysis
ChatbasevsTidio
Chatbase starts at $19/mo, 51% cheaper than Tidio's $39/mo. Tidio is rated higher at 4.7/5 vs Chatbase's 4.4/5.
Chatbasevs Tidio
★ 4.4/5-0.3 vs Tidio
Only in Chatbase
- ✦ Train on PDFs/docs/URLs
- ✦ Embeddable widget
- ✦ Custom branding
✓ Free planFrom $19/mo(cheaper)10K+ users · est. 2023
Try Chatbase Free →
Tidiovs Chatbase
★ 4.7/5+0.3 vs Chatbase
Only in Tidio
- ✦ Lyro AI chatbot
- ✦ Live chat
- ✦ E-commerce integrations (Shopify/WooCommerce)
✓ Free planFrom $39/mo(pricier)300K+ users · est. 2019
Try Tidio Free →Ratings Breakdown
Chatbase
4.4/5 avg
G2 Score4.4/5
Capterra Score4.3/5
G2 Rating4.4/5
Tidio
4.7/5 avg
G2 Score4.7/5
Capterra Score4.7/5
G2 Rating4.7/5
Quick Stats
Feature Comparison
Chatbase uniquely offers Train on PDFs/docs/URLs, Embeddable widget, Custom branding. Tidio uniquely offers Lyro AI chatbot, Live chat, E-commerce integrations (Shopify/WooCommerce). Both share 4 features including Multi-language, API access, Analytics.
Feature
Chatbase
Tidio
Multi-language
✓
✓
API access
✓
✓
Analytics
✓
✓
GDPR compliant
✓
✓
Train on PDFs/docs/URLs
✓
✗
Embeddable widget
✓
✗
Custom branding
✓
✗
Lead capture
✓
✗
Webhook integration
✓
✗
Slack integration
✓
✗
WhatsApp integration
✓
✗
Multiple data sources
✓
✗
GPT-4 powered
✓
✗
Conversation history
✓
✗
Human handoff
✓
✗
Custom instructions
✓
✗
White-label
✓
✗
Team collaboration
✓
✗
Zapier integration
✓
✗
Notion integration
✓
✗
Lyro AI chatbot
✗
✓
Live chat
✗
✓
E-commerce integrations (Shopify/WooCommerce)
✗
✓
Email marketing
✗
✓
Chatbot builder
✗
✓
Visitor tracking
✗
✓
Canned responses
✗
✓
Mobile app
✗
✓
Automation triggers
✗
✓
Order tracking
✗
✓
Product recommendations
✗
✓
Abandoned cart recovery
✗
✓
Instagram/Facebook integration
✗
✓
Email campaigns
✗
✓
SMS marketing
✗
✓
CRM integration
✗
✓
Total Features
20
20
Quick Verdict
Independent analysis based on features, pricing, and user ratings
Choose Chatbase if you need:
- ✓ Train on PDFs/docs/URLs
- ✓ Embeddable widget
- ✓ Custom branding
- ✓ Lead capture
- ✓ Webhook integration
Choose Tidio if you need:
- ✓ Lyro AI chatbot
- ✓ Live chat
- ✓ E-commerce integrations (Shopify/WooCommerce)
- ✓ Email marketing
- ✓ Chatbot builder
Pricing Comparison
Chatbase starts at $19/mo, 51% cheaper than Tidio's $39/mo.
Chatbase Plans
Free tier available
Free
Free- • 1 chatbot
- • 20 messages/day
HobbyBest Value
$19/month- • 2 chatbots
- • 2K messages/mo
Standard
$99/month- • 5 chatbots
- • 10K messages/mo
Tidio Plans
Free tier available
Free
Free- • 50 conversations/mo
- • Basic chatbot
Lyro AIBest Value
$39/month- • Lyro AI 50 convos
- • Live chat unlimited
Growth
$59/month- • Lyro AI 250 convos
- • Analytics
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