Is Gorgias better than Crisp in 2026?

It depends on your needs. Both rated 4.6/5 by users. Gorgias excels at customer support helpdesk built specifically for e-commerce brands, while Crisp focuses on business messaging platform with live chat, chatbot, and helpdesk. Gorgias starts at $10/mo; Crisp starts at $25/mo.

Which is cheaper, Gorgias or Crisp?

Gorgias starts at $10/mo; Crisp starts at $25/mo. Gorgias starts at $10/mo, and Crisp also offers a free tier.

Can I migrate from Gorgias to Crisp?

Most users can switch between these tools. Crisp supports data import from Gorgias. Plan 1-3 days for migration depending on data volume and team size.

What are the key differences between Gorgias and Crisp?

Gorgias uniquely offers Shopify Integration, Unified Inbox, Automation Rules. Crisp uniquely offers Chatbot Builder, Shared Inbox, Knowledge Base. Both share 4 features including Live Chat, API Access, Integrations. Gorgias starts at $10/mo; Crisp starts at $25/mo. Founded in 2017 and 2015 respectively.

When was this Gorgias vs Crisp comparison last updated?

This comparison was last updated on May 13, 2026. We review and refresh our comparisons regularly to reflect the latest pricing, features, and ratings from Gorgias and Crisp.

Home›Customer Support›Compare›Gorgias vs Crisp

Updated May 13, 2026 · Independent Analysis

GorgiasvsCrisp

Capability Overview

Gorgiasvs Crisp

★ 4.6/5+0.1 vs Crisp

Only in Gorgias

✦ Shopify Integration
✦ Unified Inbox
✦ Automation Rules

From $10/mo(cheaper)14k+ ecommerce brands users · est. 2017

View Full Review Try Gorgias Free

Crispvs Gorgias

★ 4.5/5-0.1 vs Gorgias

Only in Crisp

✦ Chatbot Builder
✦ Shared Inbox
✦ Knowledge Base

✓ Free planFrom $25/mo(pricier)500k+ websites users · est. 2015

View Full Review Try Crisp Free

Pricing Features Pros & Cons At a Glance FAQ Related

Pricing Intelligence

Gorgias saves you $15/user/movs Crisp

Gorgias Plans

Paid plans only

StarterBest Value

$10/mo

• 3 agents
• 50 tickets/mo
• Email & chat

Basic

$50/mo

• Unlimited agents
• 300 tickets/mo
• Automation

Pro

$300/mo

• 2,000 tickets/mo
• Live chat
• Statistics

Full Gorgias Pricing Breakdown →

Crisp Plans

Free tier available

Free0

Free

• 2 agents
• Live chat widget
• Unlimited conversations

ProBest Value

$25/mo

• 4 agents
• Chat triggers
• Zapier integration

Unlimited

$95/mo

• Unlimited agents
• Chatbot
• Analytics

Full Crisp Pricing Breakdown →

Feature Matrix

5 differences found across 15 standardized features

Feature

Gorgias

Crisp

Ticketing

✓

✗

Knowledge Base

✗

✓

Social Media

✓

✗

CSAT Surveys

✓

✗

Custom Fields

✓

✗

Total (raw)

Pros & Cons Face-Off

Evaluative strengths and weaknesses — not feature lists

Gorgias

Pros

+Best-in-class Shopify integration
+Revenue attribution for support
+Easy automation setup
+Built for e-commerce workflows

Cons

−Ticket-volume pricing model gets expensive
−Not ideal for non-ecommerce businesses
−Limited reporting on lower plans

Crisp

Pros

+Generous free plan
+Easy to install and configure
+Co-browsing feature is unique
+Affordable pricing

Cons

−Limited advanced features vs Zendesk
−Reporting could be better
−Free plan limited to 2 agents

At a Glance

User Rating

4.6/5vs4.5/5

Gorgias

▲

Crisp

Starting Price

$10/movs$25/mo

Gorgias

Crisp

▲

Feature Count

15 featuresvs15 features

Gorgias

Crisp

User Base

14vs500

Gorgias

Crisp

▲

Frequently Asked Questions

Related Comparisons

Gorgias vs Zendesk →Gorgias vs Freshdesk →Gorgias vs Help Scout →Crisp vs LiveChat →Gorgias Alternatives →Crisp Alternatives →

Authored by ComparEdge Editorial·Reviewed by ComparEdge EditorialExpert verified·Updated May 13, 2026·Our methodology