Is Gorgias better than Help Scout in 2026?

It depends on your needs. Gorgias is rated higher at 4.6/5 vs Help Scout's 4.4/5. Gorgias excels at customer support helpdesk built specifically for e-commerce brands, while Help Scout focuses on customer support platform with shared inbox, docs, and live chat. Gorgias starts at $10/mo; Help Scout starts at $22/mo.

Which is cheaper, Gorgias or Help Scout?

Gorgias starts at $10/mo; Help Scout starts at $22/mo. Gorgias starts at $10/mo, and Help Scout starts at $22/mo.

Can I migrate from Gorgias to Help Scout?

Most users can switch between these tools. Help Scout supports data import from Gorgias. Plan 1-3 days for migration depending on data volume and team size.

What are the key differences between Gorgias and Help Scout?

Gorgias uniquely offers Shopify Integration, Unified Inbox, Automation Rules. Help Scout uniquely offers Shared Inbox, Help Center (Docs), Live Chat (Beacon). Both share 2 features including API Access, Integrations. Gorgias starts at $10/mo; Help Scout starts at $22/mo. Founded in 2017 and 2011 respectively.

When was this Gorgias vs Help Scout comparison last updated?

This comparison was last updated on May 13, 2026. We review and refresh our comparisons regularly to reflect the latest pricing, features, and ratings from Gorgias and Help Scout.

Home›Customer Support›Compare›Gorgias vs Help Scout

Updated May 13, 2026 · Independent Analysis

GorgiasvsHelp Scout

Capability Overview

Gorgiasvs Help Scout

★ 4.6/5+0.2 vs Help Scout

Only in Gorgias

✦ Shopify Integration
✦ Unified Inbox
✦ Automation Rules

From $10/mo(cheaper)14k+ ecommerce brands users · est. 2017

View Full Review Try Gorgias Free

Help Scoutvs Gorgias

★ 4.4/5-0.2 vs Gorgias

Only in Help Scout

✦ Shared Inbox
✦ Help Center (Docs)
✦ Live Chat (Beacon)

From $22/mo(pricier)12k+ companies users · est. 2011

View Full Review Try Help Scout Free

Pricing Features Pros & Cons At a Glance FAQ Related

Pricing Intelligence

Gorgias saves you $12/user/movs Help Scout

Gorgias Plans

Paid plans only

StarterBest Value

$10/mo

• 3 agents
• 50 tickets/mo
• Email & chat

Basic

$50/mo

• Unlimited agents
• 300 tickets/mo
• Automation

Pro

$300/mo

• 2,000 tickets/mo
• Live chat
• Statistics

Full Gorgias Pricing Breakdown →

Help Scout Plans

Paid plans only

StandardBest Value

$22/user/mo

• 3 mailboxes
• 1 Docs site
• 25 users max

Plus

$44/user/mo

• Unlimited mailboxes
• Custom fields
• Salesforce integration

Pro

$65/user/mo

• Custom reports
• Tiered discounts
• Priority support

Full Help Scout Pricing Breakdown →

Feature Matrix

3 differences found across 15 standardized features

Feature

Gorgias

Help Scout

Knowledge Base

✗

✓

AI Chatbot

✓

✗

Social Media

✓

✗

Total (raw)

Pros & Cons Face-Off

Evaluative strengths and weaknesses — not feature lists

Gorgias

Pros

+Best-in-class Shopify integration
+Revenue attribution for support
+Easy automation setup
+Built for e-commerce workflows

Cons

−Ticket-volume pricing model gets expensive
−Not ideal for non-ecommerce businesses
−Limited reporting on lower plans

Help Scout

Pros

+Clean, email-like interface agents love
+Docs knowledge base is excellent
+Great for customer-centric teams
+No per-ticket fees or clutter

Cons

−Less powerful than Zendesk for complex workflows
−Limited reporting in lower tiers
−Phone support not included

At a Glance

User Rating

4.6/5vs4.4/5

Gorgias

▲

Help Scout

Starting Price

$10/movs$22/mo

Gorgias

Help Scout

▲

Feature Count

15 featuresvs15 features

Gorgias

Help Scout

User Base

14vs12

Gorgias

▲

Help Scout

Frequently Asked Questions

Related Comparisons

Gorgias vs Zendesk →Gorgias vs Freshdesk →Gorgias vs Crisp →Help Scout vs LiveChat →Gorgias Alternatives →Help Scout Alternatives →

Authored by ComparEdge Editorial·Reviewed by ComparEdge EditorialExpert verified·Updated May 13, 2026·Our methodology