Is Crisp better than LiveChat in 2026?

It depends on your needs. Both rated 4.5/5 by users. Crisp excels at business messaging platform with live chat, chatbot, and helpdesk, while LiveChat focuses on live chat and help desk software for customer service teams. Crisp starts at $25/mo; LiveChat starts at $20/mo.

Which is cheaper, Crisp or LiveChat?

Crisp starts at $25/mo; LiveChat starts at $20/mo. Crisp has a free plan, and LiveChat starts at $20/mo.

Can I migrate from Crisp to LiveChat?

Most users can switch between these tools. LiveChat supports data import from Crisp. Plan 1-3 days for migration depending on data volume and team size.

What are the key differences between Crisp and LiveChat?

Crisp uniquely offers Live Chat, Chatbot Builder, Shared Inbox. LiveChat uniquely offers Live Chat Widget, Ticketing System, AI Chatbot. Both share 4 features including Integrations, Mobile App, Visitor Tracking. Crisp starts at $25/mo; LiveChat starts at $20/mo. Founded in 2015 and 2002 respectively.

When was this Crisp vs LiveChat comparison last updated?

This comparison was last updated on May 13, 2026. We review and refresh our comparisons regularly to reflect the latest pricing, features, and ratings from Crisp and LiveChat.

Home›Customer Support›Compare›Crisp vs LiveChat

Updated May 13, 2026 · Independent Analysis

CrispvsLiveChat

Capability Overview

Crispvs LiveChat

★ 4.5/5

Only in Crisp

✦ Live Chat
✦ Chatbot Builder
✦ Shared Inbox

✓ Free planFrom $25/mo(pricier)500k+ websites users · est. 2015

View Full Review Try Crisp Free

LiveChatvs Crisp

★ 4.5/5

Only in LiveChat

✦ Live Chat Widget
✦ Ticketing System
✦ AI Chatbot

From $20/mo(cheaper)37k+ companies users · est. 2002

View Full Review Try LiveChat Free

Pricing Features Pros & Cons At a Glance FAQ Related

Pricing Intelligence

LiveChat saves you $5/user/movs Crisp

Crisp Plans

Free tier available

Free0

Free

• 2 agents
• Live chat widget
• Unlimited conversations

ProBest Value

$25/mo

• 4 agents
• Chat triggers
• Zapier integration

Unlimited

$95/mo

• Unlimited agents
• Chatbot
• Analytics

Full Crisp Pricing Breakdown →

LiveChat Plans

Paid plans only

StarterBest Value

$20/agent/mo

• 60-day chat history
• Basic reports
• Ticketing system

Team

$41/agent/mo

• Full chat history
• Advanced reports
• Staffing prediction

Business

$59/agent/mo

• Unlimited history
• Work scheduler
• AI features

Full LiveChat Pricing Breakdown →

Feature Matrix

5 differences found across 15 standardized features

Feature

Crisp

LiveChat

Ticketing

✗

✓

Knowledge Base

✓

✗

CSAT Surveys

✗

✓

Multi-language

✗

✓

Custom Fields

✗

✓

Total (raw)

Pros & Cons Face-Off

Evaluative strengths and weaknesses — not feature lists

Crisp

Pros

+Generous free plan
+Easy to install and configure
+Co-browsing feature is unique
+Affordable pricing

Cons

−Limited advanced features vs Zendesk
−Reporting could be better
−Free plan limited to 2 agents

LiveChat

Pros

+Industry pioneer in live chat
+Clean, intuitive agent interface
+Excellent mobile app
+Strong integration ecosystem

Cons

−No free plan
−AI features only on higher tiers
−Can get expensive with many agents

At a Glance

User Rating

4.5/5vs4.5/5

Crisp

LiveChat

Starting Price

$25/movs$20/mo

Crisp

▲

LiveChat

Feature Count

15 featuresvs15 features

Crisp

LiveChat

User Base

500vs37

Crisp

▲

LiveChat

Frequently Asked Questions

Related Comparisons

Crisp vs Zendesk →Crisp vs Freshdesk →Crisp vs Help Scout →LiveChat vs Gorgias →Crisp Alternatives →LiveChat Alternatives →

Authored by ComparEdge Editorial·Reviewed by ComparEdge EditorialExpert verified·Updated May 13, 2026·Our methodology