Epicor vs Microsoft Dynamics 365
- ✦ Production scheduling
- ✦ Shop floor control
- ✦ Bill of materials
- ✦ Finance & Accounting
- ✦ Supply Chain Management
- ✦ Manufacturing
Epicor and Microsoft Dynamics 365 are both ERP Software tools. Compare features, pricing, and ratings below to find the best fit for your team.
When to Choose Epicor vs Microsoft Dynamics 365
The question that matters: “In what situation will I regret choosing A over B after 3 months?”
Manage work orders, BOMs, and production schedules to reduce WIP inventory by 15-25%
Connect procurement, inventory, and fulfillment to cut lead time variability and reduce stockouts
Track non-conformances and corrective actions to maintain ISO 9001 compliance without separate QMS software
Consolidate financials across multiple plants with multi-currency and multi-company accounting
Dynamics 365's native Power Automate integration triggers workflows on ERP events like invoice approval, sending Teams notifications, updating SharePoint records, or calling external APIs without custom development.
Power BI visuals embedded directly in Dynamics 365 pages show real-time operational analytics alongside transactional data, eliminating the tab-switching required to check a separate BI portal.
Dynamics 365's Dual-Write engine syncs customer, inventory, and pricing data between Finance and Operations and Customer Engagement apps in real time, removing batch sync delays that cause field service teams to quote stale prices.
Pricing Comparison & PlansHigh· Verified May 30, 2026
Epicor Plans
Paid plans only
Microsoft Dynamics 365 Plans
Paid plans only
Customer Service Professional
$50/user/mo- ✓Case and knowledge management
- ✓Microsoft 365 integration
- ✓Lead creation
Copilot for Sales
$50/user/mo- ✓AI-driven productivity tools
- ✓AI-generated insights and predictive analysis
- ✓Summarization and meeting recaps
- ✓Automated sales content creation
- ✓Personalization of interactions for improved customer engagement
Customer Service Enterprise
$105/user/mo- ✓All Professional features
- ✓AI-powered case routing
- ✓Advanced analytics with Power BI
- ✓Microsoft Teams connectivity
- ✓Full customization capabilities
Customer Service Premium
$195/user/mo- ✓All Enterprise features
- ✓Embedded intelligence
- ✓Multisession support
- ✓Unified routing
- ✓Forecasting
Intelligent Order Management
$315/mo- ✓Manage orders from capture to fulfillment
- ✓Real-time inventory
- ✓AI-driven order management
Business Central Essentials
$80/user/mo- ✓Financial Management
- ✓Sales & Marketing
- ✓Fulfillment & Delivery
- ✓Purchasing & Payables
- ✓Inventory
Business Central Premium
$110/user/mo- ✓All Essentials features
- ✓Enhanced capabilities for service management
- ✓Manufacturing operations
- ✓Advanced inventory optimization
- ✓Commerce integration capabilities
Business Central Team Members
$8/user/mo- ✓Limited access to read data
- ✓Approve workflows
- ✓Create or update select information
- ✓Read-only access to Business Central
- ✓Update existing customer, vendor, or item records
Finance
$210/user/moBest for: $180/user/month
- ✓Streamline and automate core financial processes
- ✓Manage global financial operations
- ✓Improve financial visibility
- ✓Support data-driven decision-making
Finance Premium
$300/user/mo- ✓All Finance features
- ✓Higher capacity and storage entitlements
- ✓Advanced features for complex enterprise needs
- ✓1,000 Copilot Credits included
Supply Chain Management
$210/user/mo- ✓Scalable, composable, secure, and streamlined solution
- ✓Optimize and automate end-to-end supply chain operations
- ✓Procurement, production, inventory, warehousing, and logistics
- ✓Improve visibility
- ✓Reduce disruptions
Supply Chain Management Premium
$300/user/mo- ✓All Supply Chain Management features
- ✓Enhance supply chain adaptability and performance
- ✓Advanced planning, analytics, and insights
- ✓1,000 Copilot Credits included
Capability Breakdown
6 differences found across 16 standardized features
- •Production scheduling
- •Shop floor control
- •Bill of materials
- •MRP/MPS planning
- •Quality management
- •Advanced supply chain
- •Financial management
- •CRM module
- •Multi-currency
- •Regulatory compliance
- •REST APIs
- •Cloud and on-prem deployment
- •Industry-specific workflows
- •AI-powered demand forecasting
- •Finance & Accounting
- •Supply Chain Management
- •Manufacturing
- •Sales (Dynamics 365 Sales)
- •Customer Service
- •Field Service
- •HR (Dynamics 365 HR)
- •Marketing Automation
- •Commerce
- •Power BI Integration
- •Power Automate
- •Teams Integration
- •Azure AI Services
- •Dataverse
- •API (REST)
- •Multi-entity
Strengths & Limitations
Evaluative strengths and weaknesses: not feature lists
- +Deep manufacturing functionality that generic ERPs lack without expensive add-ons
- +Industry-specific workflows for job shops, make-to-order, and discrete manufacturing
- +Available as cloud SaaS, on-prem, or private cloud
- −The cost management and product costing should be enhanced, along with issues in the manufacturing process.
- −AI and additional improvements could be made.
- −The tool should provide a better user interface.
- −There are some glitches in Epicor ERP.
- −Epicor didn't care about user level and software applications.
- +Best ERP for Microsoft 365 shops: deep ecosystem integration
- +Power Platform (Power Automate/Power BI) adds unique automation
- +Business Central is cost-effective for SMBs ($70/user/mo)
- +Azure AI services integration for intelligent automation
- −I would love to improve the dimension sector.
- −I see no areas for improvements in Microsoft Dynamics.
- −I would improve Microsoft Dynamics in many areas, especially regarding form completion and interface design.
- −The pricing of Microsoft Dynamics is quite high compared to other tools available in the market.
- −There should have been a way where customer support is supported.
At a Glance
Recent Price History
Epicor removed the "Epicor Kinetic (On-Premises)" plan
Plan removed · May 30, 2026
Epicor added a new "Epicor Strategic Pricing (powered by SPARXiQ)" plan (Custom pricing)
Plan added · May 30, 2026
Epicor removed the "Epicor Kinetic (Cloud SaaS)" plan
Plan removed · May 30, 2026
Microsoft Dynamics 365 added a new "Copilot Studio (Pre-purchase)" plan (Custom pricing)
Plan added · May 30, 2026
Microsoft Dynamics 365 added a new "Copilot Studio (Pay-as-you-go)" plan (Custom pricing)
Plan added · May 30, 2026
Microsoft Dynamics 365 added a new "Copilot for Sales" plan at $50/user/mo
Plan added · May 30, 2026
Microsoft Dynamics 365 added a new "Human Resources Self Service" plan (Custom pricing)
Plan added · May 30, 2026
Microsoft Dynamics 365 added a new "Human Resources" plan (Custom pricing)
Plan added · May 30, 2026
Epicor removed the "On-Premises" plan
Plan removed · May 21, 2026
Epicor removed the "Epicor Kinetic (Cloud)" plan
Plan removed · May 21, 2026
Frequently Asked Questions
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Sources & Data Trail · Microsoft Dynamics 365
- 1.Official Website·Official vendor website
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- 3.Capterra·Capterra verified reviews · 4/5
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