Updated March 2026 · Independent Analysis
Zoho CRMvsFreshsales
Freshsales starts at $11/mo, 45% cheaper than Zoho CRM's $20/mo. Freshsales is rated higher at 4.5/5 vs Zoho CRM's 4.1/5.
Zoho CRMvs Freshsales
★ 4.1/5-0.4 vs Freshsales
Only in Zoho CRM
- ✦ Lead Management
- ✦ Workflow Automation
- ✦ AI Assistant (Zia)
✓ Free planFrom $20/mo(pricier)250K+ businesses users · est. 1996
Try Zoho CRM Free →
Freshsalesvs Zoho CRM
★ 4.5/5+0.4 vs Zoho CRM
Only in Freshsales
- ✦ AI Lead Scoring
- ✦ Visual Pipeline
- ✦ Built-in Phone
✓ Free planFrom $11/mo(cheaper)60K+ customers users · est. 2010
Try Freshsales Free →Ratings Breakdown
Zoho CRM
4.1/5 avg
G2 Score4.1/5
Capterra Score4.3/5
G2 Rating4.1/5
Freshsales
4.5/5 avg
G2 Score4.5/5
Capterra Score4.5/5
G2 Rating4.5/5
Quick Stats
Free Plan
Zoho CRMYes ✓
FreshsalesYes ✓
Feature Comparison
Zoho CRM uniquely offers Lead Management, Workflow Automation, AI Assistant (Zia). Freshsales uniquely offers AI Lead Scoring, Visual Pipeline, Built-in Phone. Both share 4 features including Deal Management, Contact Management, Mobile App.
Feature
Zoho CRM
Freshsales
Deal Management
✓
✓
Contact Management
✓
✓
Mobile App
✓
✓
API
✓
✓
Lead Management
✓
✗
Workflow Automation
✓
✗
AI Assistant (Zia)
✓
✗
Reports & Analytics
✓
✗
Email Integration
✓
✗
Social CRM
✓
✗
Inventory Management
✓
✗
Custom Modules
✓
✗
Canvas Design
✓
✗
Telephony
✓
✗
Web Forms
✓
✗
AI Lead Scoring
✗
✓
Visual Pipeline
✗
✓
Built-in Phone
✗
✓
Email Tracking
✗
✓
Workflows
✗
✓
Reporting
✗
✓
Chat & Messaging
✗
✓
Custom Fields
✗
✓
Territory Management
✗
✓
Integrations
✗
✓
Sales Sequences
✗
✓
Total Features
15
15
Quick Verdict
Independent analysis based on features, pricing, and user ratings
Choose Zoho CRM if you need:
- ✓ Lead Management
- ✓ Workflow Automation
- ✓ AI Assistant (Zia)
- ✓ Reports & Analytics
- ✓ Email Integration
Choose Freshsales if you need:
- ✓ AI Lead Scoring
- ✓ Visual Pipeline
- ✓ Built-in Phone
- ✓ Email Tracking
- ✓ Workflows
Pricing Comparison
Freshsales starts at $11/mo, 45% cheaper than Zoho CRM's $20/mo.
Zoho CRM Plans
Free tier available
Free
Free- • 3 users
- • Leads & contacts
- • Tasks
StandardBest Value
$20/user/mo- • Scoring rules
- • Workflows
- • Multiple pipelines
Professional
$35/user/mo- • SalesSignals
- • Blueprint
- • Inventory management
Enterprise
$50/user/mo- • Zia AI
- • Custom modules
- • Multi-user portals
Ultimate
$65/user/mo- • Advanced BI
- • Enhanced feature limits
Freshsales Plans
Free tier available
Free
Free- • Unlimited users
- • Contact management
- • Built-in chat
GrowthBest Value
$11/user/mo- • Visual pipeline
- • AI contact scoring
- • Workflows
Pro
$47/user/mo- • Multiple pipelines
- • AI deal insights
- • Custom modules
Enterprise
$71/user/mo- • Forecasting
- • Audit logs
- • Custom objects
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