Updated March 2026 · Independent Analysis
Zoho CRMvsSalesforce
Zoho CRM starts at $20/mo, 20% cheaper than Salesforce's $25/mo. Salesforce is rated higher at 4.4/5 vs Zoho CRM's 4.1/5.
Zoho CRMvs Salesforce
★ 4.1/5-0.3 vs Salesforce
Only in Zoho CRM
- ✦ Deal Management
- ✦ AI Assistant (Zia)
- ✦ Reports & Analytics
✓ Free planFrom $20/mo(cheaper)250K+ businesses users · est. 1996
Try Zoho CRM Free →
Salesforcevs Zoho CRM
★ 4.4/5+0.3 vs Zoho CRM
Only in Salesforce
- ✦ Opportunity Management
- ✦ Sales Forecasting
- ✦ Reports & Dashboards
✓ Free planFrom $25/mo(pricier)150K+ customers users · est. 1999
Try Salesforce Free →Ratings Breakdown
Zoho CRM
4.1/5 avg
G2 Score4.1/5
Capterra Score4.3/5
G2 Rating4.1/5
Salesforce
4.4/5 avg
G2 Score4.4/5
Capterra Score4.4/5
G2 Rating4.4/5
Quick Stats
Free Plan
Zoho CRMYes ✓
SalesforceYes ✓
Feature Comparison
Zoho CRM uniquely offers Deal Management, AI Assistant (Zia), Reports & Analytics. Salesforce uniquely offers Opportunity Management, Sales Forecasting, Reports & Dashboards. Both share 5 features including Lead Management, Contact Management, Workflow Automation.
Feature
Zoho CRM
Salesforce
Lead Management
✓
✓
Contact Management
✓
✓
Workflow Automation
✓
✓
Email Integration
✓
✓
Mobile App
✓
✓
Deal Management
✓
✗
AI Assistant (Zia)
✓
✗
Reports & Analytics
✓
✗
Social CRM
✓
✗
Inventory Management
✓
✗
Custom Modules
✓
✗
Canvas Design
✓
✗
API
✓
✗
Telephony
✓
✗
Web Forms
✓
✗
Opportunity Management
✗
✓
Sales Forecasting
✗
✓
Reports & Dashboards
✗
✓
AppExchange Marketplace
✗
✓
Einstein AI
✗
✓
Custom Objects
✗
✓
API Access
✗
✓
Marketing Automation
✗
✓
Service Cloud
✗
✓
Commerce Cloud
✗
✓
Total Features
15
15
Quick Verdict
Independent analysis based on features, pricing, and user ratings
Choose Zoho CRM if you need:
- ✓ Deal Management
- ✓ AI Assistant (Zia)
- ✓ Reports & Analytics
- ✓ Social CRM
- ✓ Inventory Management
Choose Salesforce if you need:
- ✓ Opportunity Management
- ✓ Sales Forecasting
- ✓ Reports & Dashboards
- ✓ AppExchange Marketplace
- ✓ Einstein AI
Pricing Comparison
Zoho CRM starts at $20/mo, 20% cheaper than Salesforce's $25/mo.
Zoho CRM Plans
Free tier available
Free
Free- • 3 users
- • Leads & contacts
- • Tasks
StandardBest Value
$20/user/mo- • Scoring rules
- • Workflows
- • Multiple pipelines
Professional
$35/user/mo- • SalesSignals
- • Blueprint
- • Inventory management
Enterprise
$50/user/mo- • Zia AI
- • Custom modules
- • Multi-user portals
Ultimate
$65/user/mo- • Advanced BI
- • Enhanced feature limits
Salesforce Plans
Free tier available
Free Suite
Free- • Up to 2 users
- • Lead & contact management
- • Basic email marketing
Starter SuiteBest Value
$25/user/mo- • Sales flows
- • Email marketing
- • Commerce storefront
Pro Suite
$100/user/mo- • Forecasting
- • Quoting
- • AppExchange access
Enterprise
$165/user/mo- • Advanced customization
- • Workflow automation
Unlimited
$330/user/mo- • Premier support
- • Sandbox
- • Full AI
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