Updated March 2026 · Independent Analysis
SugarCRMvsFreshsales
Freshsales starts at $11/mo, 42% cheaper than SugarCRM's $19/mo. Freshsales is rated higher at 4.5/5 vs SugarCRM's 3.8/5.
SugarCRMvs Freshsales
★ 3.8/5-0.7 vs Freshsales
Only in SugarCRM
- ✦ Opportunity Management
- ✦ Sales Forecasting
- ✦ AI Predictions
From $19/mo(pricier)7K+ customers users · est. 2004
Try SugarCRM Free →
Freshsalesvs SugarCRM
★ 4.5/5+0.7 vs SugarCRM
Only in Freshsales
- ✦ Deal Management
- ✦ AI Lead Scoring
- ✦ Visual Pipeline
✓ Free planFrom $11/mo(cheaper)60K+ customers users · est. 2010
Try Freshsales Free →Ratings Breakdown
SugarCRM
3.8/5 avg
G2 Score3.8/5
Capterra Score3.8/5
G2 Rating3.8/5
Freshsales
4.5/5 avg
G2 Score4.5/5
Capterra Score4.5/5
G2 Rating4.5/5
Quick Stats
Feature Comparison
SugarCRM uniquely offers Opportunity Management, Sales Forecasting, AI Predictions. Freshsales uniquely offers Deal Management, AI Lead Scoring, Visual Pipeline. Both share 5 features including Contact Management, Reporting, Mobile App.
Feature
SugarCRM
Freshsales
Contact Management
✓
✓
Reporting
✓
✓
Mobile App
✓
✓
API
✓
✓
Custom Fields
✓
✓
Opportunity Management
✓
✗
Sales Forecasting
✓
✗
AI Predictions
✓
✗
Workflow Automation
✓
✗
Email Integration
✓
✗
Campaign Management
✓
✗
Case Management
✓
✗
Role-based Access
✓
✗
Third-party Integrations
✓
✗
Data Enrichment
✓
✗
Deal Management
✗
✓
AI Lead Scoring
✗
✓
Visual Pipeline
✗
✓
Built-in Phone
✗
✓
Email Tracking
✗
✓
Workflows
✗
✓
Chat & Messaging
✗
✓
Territory Management
✗
✓
Integrations
✗
✓
Sales Sequences
✗
✓
Total Features
15
15
Quick Verdict
Independent analysis based on features, pricing, and user ratings
Choose SugarCRM if you need:
- ✓ Opportunity Management
- ✓ Sales Forecasting
- ✓ AI Predictions
- ✓ Workflow Automation
- ✓ Email Integration
Choose Freshsales if you need:
- ✓ Deal Management
- ✓ AI Lead Scoring
- ✓ Visual Pipeline
- ✓ Built-in Phone
- ✓ Email Tracking
Pricing Comparison
Freshsales starts at $11/mo, 42% cheaper than SugarCRM's $19/mo.
SugarCRM Plans
Paid plans only
EssentialsBest Value
$19/user/mo- • Contact management
- • Pipeline
Standard
$59/user/mo- • Forecasting
- • Quotas
Advanced
$85/user/mo- • AI predictions
- • Geo mapping
Premier
$135/user/mo- • Revenue intelligence
- • Advanced AI
Freshsales Plans
Free tier available
Free
Free- • Unlimited users
- • Contact management
- • Built-in chat
GrowthBest Value
$11/user/mo- • Visual pipeline
- • AI contact scoring
- • Workflows
Pro
$47/user/mo- • Multiple pipelines
- • AI deal insights
- • Custom modules
Enterprise
$71/user/mo- • Forecasting
- • Audit logs
- • Custom objects
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