Updated March 2026 · Independent Analysis
SugarCRMvsSalesforce
SugarCRM starts at $19/mo, 24% cheaper than Salesforce's $25/mo. Salesforce is rated higher at 4.4/5 vs SugarCRM's 3.8/5.
SugarCRMvs Salesforce
★ 3.8/5-0.6 vs Salesforce
Only in SugarCRM
- ✦ AI Predictions
- ✦ Reporting
- ✦ API
From $19/mo(cheaper)7K+ customers users · est. 2004
Try SugarCRM Free →
Salesforcevs SugarCRM
★ 4.4/5+0.6 vs SugarCRM
Only in Salesforce
- ✦ Lead Management
- ✦ Reports & Dashboards
- ✦ AppExchange Marketplace
✓ Free planFrom $25/mo(pricier)150K+ customers users · est. 1999
Try Salesforce Free →Ratings Breakdown
SugarCRM
3.8/5 avg
G2 Score3.8/5
Capterra Score3.8/5
G2 Rating3.8/5
Salesforce
4.4/5 avg
G2 Score4.4/5
Capterra Score4.4/5
G2 Rating4.4/5
Quick Stats
Feature Comparison
SugarCRM uniquely offers AI Predictions, Reporting, API. Salesforce uniquely offers Lead Management, Reports & Dashboards, AppExchange Marketplace. Both share 6 features including Contact Management, Opportunity Management, Sales Forecasting.
Feature
SugarCRM
Salesforce
Contact Management
✓
✓
Opportunity Management
✓
✓
Sales Forecasting
✓
✓
Workflow Automation
✓
✓
Email Integration
✓
✓
Mobile App
✓
✓
AI Predictions
✓
✗
Reporting
✓
✗
API
✓
✗
Campaign Management
✓
✗
Case Management
✓
✗
Custom Fields
✓
✗
Role-based Access
✓
✗
Third-party Integrations
✓
✗
Data Enrichment
✓
✗
Lead Management
✗
✓
Reports & Dashboards
✗
✓
AppExchange Marketplace
✗
✓
Einstein AI
✗
✓
Custom Objects
✗
✓
API Access
✗
✓
Marketing Automation
✗
✓
Service Cloud
✗
✓
Commerce Cloud
✗
✓
Total Features
15
15
Quick Verdict
Independent analysis based on features, pricing, and user ratings
Choose SugarCRM if you need:
- ✓ AI Predictions
- ✓ Reporting
- ✓ API
- ✓ Campaign Management
- ✓ Case Management
Choose Salesforce if you need:
- ✓ Lead Management
- ✓ Reports & Dashboards
- ✓ AppExchange Marketplace
- ✓ Einstein AI
- ✓ Custom Objects
Pricing Comparison
SugarCRM starts at $19/mo, 24% cheaper than Salesforce's $25/mo.
SugarCRM Plans
Paid plans only
EssentialsBest Value
$19/user/mo- • Contact management
- • Pipeline
Standard
$59/user/mo- • Forecasting
- • Quotas
Advanced
$85/user/mo- • AI predictions
- • Geo mapping
Premier
$135/user/mo- • Revenue intelligence
- • Advanced AI
Salesforce Plans
Free tier available
Free Suite
Free- • Up to 2 users
- • Lead & contact management
- • Basic email marketing
Starter SuiteBest Value
$25/user/mo- • Sales flows
- • Email marketing
- • Commerce storefront
Pro Suite
$100/user/mo- • Forecasting
- • Quoting
- • AppExchange access
Enterprise
$165/user/mo- • Advanced customization
- • Workflow automation
Unlimited
$330/user/mo- • Premier support
- • Sandbox
- • Full AI
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