Is LiveChat better than Crisp in 2026?

It depends on your needs. Both rated 4.5/5 by users. LiveChat excels at live chat and help desk software for customer service teams, while Crisp focuses on business messaging platform with live chat, chatbot, and helpdesk. LiveChat starts at $20/mo; Crisp starts at $25/mo.

Which is cheaper, LiveChat or Crisp?

LiveChat starts at $20/mo; Crisp starts at $25/mo. LiveChat starts at $20/mo, and Crisp also offers a free tier.

Can I migrate from LiveChat to Crisp?

Most users can switch between these tools. Crisp supports data import from LiveChat. Plan 1-3 days for migration depending on data volume and team size.

What are the key differences between LiveChat and Crisp?

LiveChat uniquely offers Live Chat Widget, Ticketing System, AI Chatbot. Crisp uniquely offers Live Chat, Chatbot Builder, Shared Inbox. Both share 4 features including Visitor Tracking, Mobile App, API Access. LiveChat starts at $20/mo; Crisp starts at $25/mo. Founded in 2002 and 2015 respectively.

When was this LiveChat vs Crisp comparison last updated?

This comparison was last updated on May 13, 2026. We review and refresh our comparisons regularly to reflect the latest pricing, features, and ratings from LiveChat and Crisp.

Home›Customer Support›Compare›LiveChat vs Crisp

Updated May 13, 2026 · Independent Analysis

LiveChatvsCrisp

Capability Overview

LiveChatvs Crisp

★ 4.5/5

Only in LiveChat

✦ Live Chat Widget
✦ Ticketing System
✦ AI Chatbot

From $20/mo(cheaper)37k+ companies users · est. 2002

View Full Review Try LiveChat Free

Crispvs LiveChat

★ 4.5/5

Only in Crisp

✦ Live Chat
✦ Chatbot Builder
✦ Shared Inbox

✓ Free planFrom $25/mo(pricier)500k+ websites users · est. 2015

View Full Review Try Crisp Free

Pricing Features Pros & Cons At a Glance FAQ Related

Pricing Intelligence

LiveChat saves you $5/user/movs Crisp

LiveChat Plans

Paid plans only

StarterBest Value

$20/agent/mo

• 60-day chat history
• Basic reports
• Ticketing system

Team

$41/agent/mo

• Full chat history
• Advanced reports
• Staffing prediction

Business

$59/agent/mo

• Unlimited history
• Work scheduler
• AI features

Full LiveChat Pricing Breakdown →

Crisp Plans

Free tier available

Free0

Free

• 2 agents
• Live chat widget
• Unlimited conversations

ProBest Value

$25/mo

• 4 agents
• Chat triggers
• Zapier integration

Unlimited

$95/mo

• Unlimited agents
• Chatbot
• Analytics

Full Crisp Pricing Breakdown →

Feature Matrix

5 differences found across 15 standardized features

Feature

LiveChat

Crisp

Ticketing

✓

✗

Knowledge Base

✗

✓

CSAT Surveys

✓

✗

Multi-language

✓

✗

Custom Fields

✓

✗

Total (raw)

Pros & Cons Face-Off

Evaluative strengths and weaknesses — not feature lists

LiveChat

Pros

+Industry pioneer in live chat
+Clean, intuitive agent interface
+Excellent mobile app
+Strong integration ecosystem

Cons

−No free plan
−AI features only on higher tiers
−Can get expensive with many agents

Crisp

Pros

+Generous free plan
+Easy to install and configure
+Co-browsing feature is unique
+Affordable pricing

Cons

−Limited advanced features vs Zendesk
−Reporting could be better
−Free plan limited to 2 agents

At a Glance

User Rating

4.5/5vs4.5/5

LiveChat

Crisp

Starting Price

$20/movs$25/mo

LiveChat

Crisp

▲

Feature Count

15 featuresvs15 features

LiveChat

Crisp

User Base

37vs500

LiveChat

Crisp

▲

Frequently Asked Questions

Related Comparisons

LiveChat vs Zendesk →LiveChat vs Freshdesk →LiveChat vs Help Scout →Crisp vs Gorgias →LiveChat Alternatives →Crisp Alternatives →

Authored by ComparEdge Editorial·Reviewed by ComparEdge EditorialExpert verified·Updated May 13, 2026·Our methodology